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Added 14 mins ago
CF
Technician
Chubb Fire & Security
SK
- Full-time
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital…
Added 14 mins ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 14 mins ago
PH
Information Privacy Advisor
Provincial Health Services Authority
Vancouver, BC
- Full-time
Proficient in using computer information systems, databases and electronic information management.
Added 14 mins ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Burnaby, BC
- Full-time
…have PHSA and Agency wide applications. Provides technical and systems assistance, pulls/maintains data and requests ad hoc reports, and makes recommendations regarding policies and…
Added 14 mins ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Vancouver, BC
- Full-time
…have PHSA and Agency wide applications. Provides technical and systems assistance, pulls/maintains data and requests ad hoc reports, and makes recommendations regarding policies and…
Added 14 mins ago
PH
Business Analyst and Project Support
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services. Works in close collaboration…
Added 14 mins ago
LI
Finance Accounting Manager
Leaf Infusions Inc.
New Westminster, BC
- Full-time
…continue to modernize how financial information is used across the…
Added 29 mins ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.
Added 44 mins ago
HG
Subcontracts Manager
Hypertec Group
Montreal, QC · Saint-Laurent, QC
- Full-time
Bachelor’s degree in Supply Chain, Law, Business Administration, Engineering, or related field;
Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
Oversee the delivery of a complex business plan as required by government funding agencies (e.g., BC Government’s $10 a Day Child Care, ChildCareBC New Spaces Funding, Child Care Operating…
Added 1 hour ago
SA
Placement broker - Commercial insurance
Synex Assurance
Laval, QC
- Full-time
Hold a certificate in business damage insurance issued by the Financial Markets Authority;
Added 1 hour ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Windsor, ON
- Full-time
Design biological, physical and chemical, nutrient-removal, tertiary-treatment, and solids-processing systems that respond to clients’ operational and regulatory needs.
Added 1 hour ago
MS
Contracts-Subcontracts Specialist
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Act as the day to day advisor to the Business Development and Program Management team on contractual matters related to commercial transactions applicable to the Satellite Systems business…
Added 1 hour ago
M
BSP Software Engineer
MANNARINO
Montreal, QC
- Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 1 hour ago
M
Senior Software Engineer
MANNARINO
Montreal, QC
- $140,000 to $175,000 USD / year
- Full-time
MANNARINO Systems & Software Inc. is a leader in providing safety-critical systems, software, hardware and certification engineering services to the aerospace, defense, space, simulation &…
Added 1 hour ago
MS
Capture Manager – Payload
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 1 hour ago
I
Group Finance Director
isgSearch
Windsor, ON
- $160,000 to $180,000 CAD / year
- Full-time
…build relationships, listen effectively, and operate as a true business partner across the…
Added 1 hour ago
MS
Project Lead - Digital Analog PCB Design
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 hour ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 hour ago
FV
Founder, AI Insurance
Forum Ventures
Canada
- Full-time
A validation partner with proven playbooks, networks, and the systems to validate, unlock your ICP, ignite your sales pipeline, and beyond
Added 1 hour ago
CT
Customer Services Manager
CSG Talent
Saskatoon, SK
- Full-time
Working closely with the business line leader, you will play a central role in organising the operation today and shaping how it develops as the team expands.

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

_____________________________________________________________

💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

_____________________________________________________________

📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

_____________________________________________________________

🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

_____________________________________________________________

🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

_____________________________________________________________

🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

_____________________________________________________________

🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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