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Added 9 mins ago
HC
Order Fulfilment Specialist
Healthy Crunch
Mississauga, ON
- Contract
Added 9 mins ago
Web Engineer, International Expansion
Robinhood
Toronto, ON
…complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high,…
Added 9 mins ago
JI
Maintenance Planning Specialist
J.D. Irving, Limited
Halifax, NS
- Full-time
At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.
Added 9 mins ago
JI
Team Lead, Production Engineering
J.D. Irving, Limited
Halifax, NS
- Full-time
At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.
Added 9 mins ago
JI
Associate Materials Management Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.
Added 9 mins ago
JI
Maintenance Inspector
J.D. Irving, Limited
Halifax, NS
- Full-time
At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.
Added 9 mins ago
JI
Procurement Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.
Added 38 mins ago
OJ
Server - Original Joes Cloverdale
Original Joe's
Surrey, BC
- Full-time
Added 38 mins ago
A
Supervisor, Customer Service & Administration
ATCO
Yellowknife, NT
- Full-time
Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive…
Added 38 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
…volunteers, and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and…
Added 53 mins ago
MC
RPO Account Leader
MCI Careers
Canada
- Full-time
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Added 53 mins ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
Added 1 hour ago
LC
Grocery Clerk Part Time Night
Loblaw Companies Limited
Conception Bay South, NL
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 1 hour ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Conception Bay South, NL
- Part-time
…difference in the community. We offer our colleagues progressive careers, comprehensive training, flexibility and a benefits…
Added 1 hour ago
MD
Financial Management Analyst - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 1 hour ago
PL
Project Manager - PL#32040
Peter Lucas
Saskatoon, SK
- Full-time
…mentorship from a diverse group of colleagues, and succeed in their…
Added 1 hour ago
MS
MDA Space Opportunities
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Please note, this is not a formal job application. To be considered for a role, you must apply directly to the specific job posting on our Careers page.
Added 1 hour ago
GO
Area Superintendent-Transportation Maintenance
Government of Yukon
Whitehorse, YT
- Full-time
…tips on how to prepare and submit your resume, please visit: Careers in the Government of Yukon…
Added 1 hour ago
D-
Driver
DSV - Global Transport and Logistics
SK
- Full-time
At DSV, we move more than goods. We move careers, ambitions and opportunities.
Added 1 hour ago
GO
Senior Access and Privacy Analyst
Government of Yukon
Whitehorse, YT
- Full-time
…tips on how to prepare and submit your resume, please visit: Careers in the Government of Yukon…
Added 1 hour ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Added 2 hours ago
SH
Health Care Aide
SE Health
Calgary, AB
- Part-time
Added 2 hours ago
CO
Education Consultant - Bilingual
College of Nurses of Ontario
Toronto, ON
- Full-time
Added 2 hours ago
CO
Education Consultant - T
College of Nurses of Ontario
Toronto, ON
- Full-time
Added 3 hours ago
S
Site-Services/ Labourer
Safety-Kleen
Breslau, ON
- $26 CAD / hour
- Full-time
Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers.

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
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🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

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💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

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📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

_____________________________________________________________

🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

_____________________________________________________________

🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

_____________________________________________________________

🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

_____________________________________________________________

🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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