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Added 10 mins ago
W
Full Stack Software Engineer - Associate
Wiraa
Canada
- Full-time
…security. Additionally, you will participate in code reviews, mentor peers, and promote knowledge sharing to support continuous team growth and innovation. This role offers an opportunity…
Added 10 mins ago
T
Head of Engineering
Talently
Toronto, ON
- Full-time
…reduce manual human processing, optimize delivery standards, and mentor a top-tier engineering…
Added 11 mins ago
Non-Reg On-Caller - Woodbridge, ON
Edward Jones
Woodbridge, ON
Comprehensive training including an experienced peer to help mentor you
Added 11 mins ago
JI
Team Lead, Production Engineering
J.D. Irving, Limited
Halifax, NS
- Full-time
Lead, mentor, and develop a team of Production Engineering professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Added 40 mins ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
Train, coach, and mentor Operations staff, providing practical guidance on assessment methods, analysis, client communication, and deliverable quality.
Added 40 mins ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
…peer reviews to ensure high quality deliverables; coach and mentor junior resources; perform other related duties as…
Added 40 mins ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
Coach, mentor, and develop team members while creating opportunities for ongoing learning and growth.
Added 40 mins ago
Clinical Manager, Pediatric Critical Care
Nova Scotia Health and IWK Health
Halifax, NS
…financial management functions and behaviours. As a leader, mentor team members by supporting, role modeling, and coaching in an effective manner; ensuring completion of all aspects of…
Added 55 mins ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
Contribute to hiring and, optionally, mentor other Care team members.
Added 55 mins ago
FC
Bridge Construction Operations Manager
Flatiron Construction Corp
Markham, ON · St. Catharines, ON
- Other
Strong leadership capability with internal drive to mentor and grow internal talent.
Added 55 mins ago
FC
Project Manager - Bridge
Flatiron Construction Corp
St. Catharines, ON
- Other
Proven ability to identify growth opportunities for project personnel and developed to coach and mentor project personnel.
Added 1 hour ago
J
Civil Engineer (design and projects)
JobsMedia.io
Montreal, QC
- Full-time
Mentor and support junior engineers and technicians
Added 1 hour ago
WI
Senior Process Engineer - Wastewater Treatment
WSP in Canada
Windsor, ON
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Added 1 hour ago
MS
Phased Array System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Satellite Electrical Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Guidance, Navigation & Control (GNC) Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Junior CAD PCB Technician
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Some experience with EDA (Electronic Design Automation) CAD Layout design tools such as Mentor Graphics Xpedition (preferred), Cadence Allegro, PADS Layout, Altium, OrCAD, etc.
Added 1 hour ago
MS
Software Integration System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Satellite & Payload Verification, Validation & Integration Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Synthetic Aperture Radar Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Digital Payload System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
MS
Digital Payload Architect
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 2 hours ago
TA
Technical Standards and Training Instructor-FR
Top Aces
Quebec, QC
- Full-time
Contribute as a resource person and mentor for newly hired technicians for policies, procedures and the training of technical personnel in the use of company software and systems.
Added 2 hours ago
WI
Chargé(e) de projet en environnement
WSP in Canada
Quebec, QC
- Full-time
Une communauté mondiale d’experts – votre prochaine idée, mentor ou opportunité est toujours à portée de main
Added 2 hours ago
TA
Tooling and Ground Support Equipment Coordinator-FR
Top Aces
Quebec, QC
- Full-time
Train, mentor and assist hangar staff with issuing and returning tools;

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

_____________________________________________________________

💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

_____________________________________________________________

📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

_____________________________________________________________

🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

_____________________________________________________________

🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

_____________________________________________________________

🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

_____________________________________________________________

🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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