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Added 3 mins ago
W
Full Stack Software Engineer - Associate
Wiraa
Canada
- Full-time
We are seeking a dynamic and results-driven Associate Software Engineer - Full Stack to join our IT Product Delivery team at our Oshawa, Ontario location. Reporting to the Manager, IT…
Added 3 mins ago
T
Head of Engineering
Talently
Toronto, ON
- Full-time
Recruit, develop, and lead a high-performing engineering organization focused on developer growth and execution.
Added 3 mins ago
Web Engineer, International Expansion
Robinhood
Toronto, ON
The International Expansion team at Robinhood builds the systems and product experiences that help bring Robinhood to customers around the world. The team works across onboarding, funding,…
Added 18 mins ago
JI
Appliance Sales Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
Ability to assist with merchandising and store product set-up.
Added 18 mins ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
Added 32 mins ago
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HR Specialist
Halliburton
SK
- Full-time
Added 32 mins ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Interact with design teams and provide efficient and timely simulation support to product development, drive design solutions based on simulation results
Added 32 mins ago
LI
Finance Accounting Manager
Leaf Infusions Inc.
New Westminster, BC
- Full-time
…brand creation, hydrocarbon extraction, formulation, infusion, product manufacturing, inventory, and distribution under Canada’s cannabis regulatory framework. Leaf Infusions is the…
Added 47 mins ago
S
Beauty Advisor - Part Time
Sephora
Charlottetown, PE
- $18 to $21.2 CAD / hour
- Part-time
…things beauty. Through personalized consultations and expert product recommendations, you'll play a meaningful role in clients' confidence journeys. You're a beauty pioneer who embraces…
Added 47 mins ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.
Added 1 hour ago
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Associate Insurance Advisor III
Co-operators
Morinville, AB
- Full-time
Added 1 hour ago
MS
Capture Manager – Payload
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…analysis & requirements management, cost reduction strategy, product technical presentations to support business development activities and business cases for new products. The assignments…
Added 1 hour ago
MS
Phased Array System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…budget, and schedule requirements, and will support the full product lifecycle from concept through delivery and in‑orbit…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Analyze business performance by region, product line, customer segment, channel, and service offering.
Added 1 hour ago
MS
Software Integration System Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Added 1 hour ago
2I
Senior JAVA Fullstack Engineer
2iSolutions Inc.
Toronto, ON
- Contract
Requisition Title: RQ11845 - Software Developer - Senior
Added 1 hour ago
MS
Intermediate Electronics Validation and Test Engineer/Designer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…designers, Digital (FPGA), Software and RF designers as part of a product integration team responsible for developing complex test systems and validating flight equipment. A dynamic work…
Added 1 hour ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Coordinate with the internal AI development team on product evaluation, benchmarking, dataset creation, and the development or adaptation of AI tools and workflows while ensuring compliance…
Added 1 hour ago
SI
Senior Paid Social Manager
Scribd, Inc.
Toronto, ON
- Full-time
Partner with Product and Engineering to identify landing page friction points, propose A/B test hypotheses, and own a CRO testing roadmap across landing pages
Added 2 hours ago
FV
Founder, AI Insurance
Forum Ventures
Canada
- Full-time
Maybe you've run underwriting or product at an insurtech or MGA and know what it takes to get a carrier to say yes. Maybe you've placed professional or contractor coverage as a broker and…
Added 2 hours ago
CA
Associate Insurance Advisor
Co-operators Assurance et services financiers
Edmundston, NB
- Full-time
…insurance) and may provide some basic support for additional product…
Added 2 hours ago
CA
Underwriter, Group
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Thorough knowledge of group insurance products as well as pricing for each product.
Added 2 hours ago
CA
Assoc Insurance Advisor
Co-operators Assurance et services financiers
Kamloops, BC
- Full-time
Added 2 hours ago
CA
Underwriter, Group
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
Thorough knowledge of group insurance products as well as pricing for each product.

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
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🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

_____________________________________________________________

💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

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📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

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🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

_____________________________________________________________

🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

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🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

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🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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