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Added 3 mins ago
BC
Marketing Specialist
BK CONSULTING GABON
Canada
- Full-time
We are seeking a creative, analytical, and results-oriented Marketing Specialist to develop and execute marketing initiatives that drive brand awareness, customer engagement, and business…
Added 3 mins ago
E
Lifecycle Marketing Specialist
ecobee
Toronto, ON
- Full-time
…That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride…
Added 1 hour ago
AA
Cold Calling Specialist
Acumen Agency™ | Canada
Canada
- Contract
Cold Calling Specialist - Outbound Sales & Appointment Setting
Added 1 hour ago
BU
Partnership Development Manager
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Experience in business development, sales, account management, or corporate/alliance development;
Added 1 hour ago
TI
Vehicle Data Specialist
Trader Interactive
Toronto, ON
- Full-time
As a Vehicle Data Specialist (internally leveled as a Data Coder), you'll be an integral part of the data team, this role researches, analyzes, and codes data across the Marine,…
Added 2 hours ago
A
OT Security Sales Specialist
Accenture
Toronto, ON
- Full-time
A results-driven Technology Sales Executive with 6 – 8 years of experience of originating and closing complex technology deals and ideally have experience in cybersecurity or Operational…
Added 2 hours ago
ES
Therapeutic Area Specialist, Fertility, Quebec
EMD Serono, Inc.
Mississauga, ON
- Full-time
In your role as a Therapeutic Area Specialist, Fertility, you will be responsible for achieving sales targets through patient-centric engagement with healthcare professionals and internal…
Added 3 hours ago
LE
Talent & Culture Specialist
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics creates innovative solutions for a better life. Our brand promise, 'Life’s Good,' reflects…
Added 3 hours ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Oversee the day-to-day administration of sales compensation programs and provide guidance and support to the Commission Specialist
Added 3 hours ago
Associate VP
DEPT®
Toronto, ON
We’re a specialist team at the intersection of cost, speed, and quality - leading our clients into a pioneering future. We’re an agile interconnected global team partnering with the most…
Added 3 hours ago
Talent Acquisition & Culture Specialist
Human Resources
Toronto, ON
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics creates innovative solutions for a better life. Our brand promise, 'Life’s Good,' reflects…
Added 3 hours ago
RC
Sales Specialist
Randstad Canada
Brantford, ON
- Full-time
As an OTS Specialist, Client Partnership, you will consultatively sell Randstad’s premium staffing solutions to clients and prospect companies to drive market share growth and gross profit…
Added 4 hours ago
JI
Appliance Sales Specialist
J.D. Irving, Limited
St. John's, NL
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 4 hours ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.
Added 5 hours ago
NF
Principal Consultant
NES Fircroft
Calgary, AB
- Full-time
…Data Centers, Energy, Life Sciences, Mining, Chemicals and Technology. Our success is built on specialist market expertise, exceptional service and long-term partnerships that create…
Added 6 hours ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
We are looking for an Implementation Specialist to join our Delivery team. We're growing fast and we need people who are ready to contribute from day one: if you know e-commerce ecosystems…
Added 7 hours ago
RG
Senior Finance Business Partner
RWS Group
Montreal, QC
- Full-time
In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has…
Added 12 hours ago
A
Business Development Specialist
Alto
Saskatoon, SK
- Full-time
Background in business development, sales, or account management, preferably in healthcare, technology, or service-oriented industries.
Added 15 hours ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…
Added 16 hours ago
E
Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
EY
Toronto, ON
- Contract
As a BMC Specialist, you will support the planning and execution of integrated marketing initiatives across EY's Service Lines. You will help advance EY’s brand, increase market visibility,…
Added 1 day ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
…lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part…
Added 1 day ago
E
Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
EY
Toronto, ON
- Contract
As a BMC Specialist, you will support the planning and execution of integrated marketing initiatives across EY's Service Lines. You will help advance EY’s brand, increase market visibility,…
Added 1 day ago
B
Data Specialist
BRP
Sherbrooke, QC
- Full-time
Cross-reference data from multiple sources (freight, purchasing, distribution, sales) to identify trends, bottlenecks, and opportunities for cost reduction.
Added 1 day ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS006)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 1 day ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform.

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
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🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

_____________________________________________________________

💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

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📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

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🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

_____________________________________________________________

🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

_____________________________________________________________

🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

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🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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