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Added 2 mins ago
FC
Engineering Specialist V
FedEx Canada
Bas-Saint-Laurent, QC
- Full-time
…develop and assist management in implementation of action and support compliance and training efforts that they identify in the…
Added 2 mins ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258822
Horizon Health Network
Saint John, NB
- Part-time
Lead the diagnostic evaluation of suspected cardiac and systemic amyloidosis, including laboratory investigations, imaging studies, and specialist referrals.
Added 2 mins ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 17 mins ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
Channels: Chat and email. No inbound or outbound phone support.
Added 32 mins ago
IG
Bilingual Service Rep
Insight Global
Montreal, QC
- $21 CAD / hour
- Full-time
Insight Global is looking for a Banking Operations Specialist to join a leading financial institution. This individual will support the day-to-day processing and servicing of retail and…
Added 1 hour ago
MS
Contracts-Subcontracts Specialist
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a Contract Specialist on our Satellite systems team at our Montreal office.
Added 1 hour ago
CA
Senior Premium Administrator
Co-operators Assurance et services financiers
Regina, SK
- Full-time
…reconciled accurately. The role provides knowledgeable, responsive support to customers and internal business partners, answers billing-related questions, resolves discrepancies, and…
Added 1 hour ago
AA
Talent Acquisition Specialist - North America
AIRE Ancient Baths
Toronto, ON
- Full-time
As Talent Acquisition Specialist – North America, you’ll lead full-cycle recruitment across our four North American locations: New York City (Tribeca & Upper East Side), Chicago, Toronto…
Added 2 hours ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…Protection and Cryptography team at National Bank means acting as a specialist responsible for the evolution, security, and reliability of the organization's digital certificate management…
Added 2 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…
Added 3 hours ago
AS
Records Collection Specialist II
Alternate Solutions Health Network
Burlington, ON
- Full-time
The Records Collections Specialist II is responsible for managing and tracking patient documentation required by CMS, Medicare/Medicaid, and commercial insurance. This includes submitting…
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…equipped with a computer and printer for the MedAccess EMR system. In addition, there is a procedure room with all instruments required for minor procedures including an autoclave. A great…
Added 5 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…to the delivery. Babies are stabilized including respiratory support and ventilation prior to collection by the Provincial Infant Transport Team. Management of short term infant medical…
Added 5 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Other Benefits/Incentives Modern EMR system, administrative support, multidisciplinary team environment, virtual consultation capability, professional development opportunities.
Added 5 hours ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
…fully equipped clinics. Experienced administrative and billing support. Electronic Medical Record (EMR) system. Opportunity for rapid practice growth. Collaborative multidisciplinary…
Added 5 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Other Benefits/Incentives Modern EMR system, administrative support, multidisciplinary team environment, virtual consultation capability, professional development opportunities.
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Full-time
Order, interpret, and follow up on diagnostic tests, laboratory results, and specialist referrals.
Added 6 hours ago
CC
Inventory Specialist
CareRx Corporation
Burnaby, BC
- $19 to $21 CAD / hour
- Full-time
The Inventory Specialist will be reporting to the Pharmacy Manager. The position is responsible for supporting the pharmacy's service offering by ensuring safe and efficient ordering,…
Added 6 hours ago
J
Back Office Support Specialist
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Back Office Support Specialist based in Canada.
Added 7 hours ago
TH
Millwork Sales Specialist Full-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Full-time
Sales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and…
Added 9 hours ago
TP
Automation Specialist
Team Power Solutions
Saskatoon, SK
- Full-time
…a wide range of industries. We're looking for an Automation Specialist to join our team who is passionate about solving complex technical challenges and helping customers improve the…
Added 10 hours ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 10 hours ago
CF
MFS Program Specialist PT
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Part-time
The Military Family Services Program Specialist will recommend referral and follow-up services for CAF members and their families requiring specialized professional services within and…
Added 10 hours ago
CF
MFS Program Specialist
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Military Family Services Program Specialist will recommend referral and follow-up services for CAF members and their families requiring specialized professional services within and…

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

_____________________________________________________________

💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

_____________________________________________________________

📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

_____________________________________________________________

🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

_____________________________________________________________

🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

_____________________________________________________________

🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

_____________________________________________________________

🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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