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Added 11 mins ago
AC
Administrative Assistant to the Chair, Community Studies
Algonquin College
Ottawa, ON
- Full-time
…well-being. Eligibility for benefits vary by position. Benefits |…
Added 11 mins ago
AC
Administrative Assistant to the Chair, Police & Public Safety and Wellness
Algonquin College
Ottawa, ON
- Full-time
…well-being. Eligibility for benefits vary by position. Benefits |…
Added 11 mins ago
Multi-Location Customer Service Specialist
Sherwin-Williams
Edmonton, AB
Added 11 mins ago
KG
Manager Project Managment
KION Group
Mississauga, ON
- Full-time
Added 11 mins ago
HI
Personal Lines Account Executive
HUB International
Winnipeg, MB
- Full-time
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Added 11 mins ago
Senior Associate, Programmatic Solutions
WPP Media
Toronto, ON
Added 11 mins ago
Grade 3 Homeroom Teacher.
Inspired Education
Mississauga, ON
Added 11 mins ago
VC
Personal Support Worker (PSW), Assisted Living - Part-time 0.9
VON Canada (Ontario)
St. Thomas, ON
- $18.61 to $27.73 CAD / hour
- Part-time
VON Canada: Careers that fit your life. Join our team today!
Added 11 mins ago
Senior Accounting And Financial Analyst
Hydro One Networks Inc
Toronto, ON
Added 11 mins ago
NC
Community Worker Food Access and Supportive Employment
Neighbours Community Homes
Toronto, ON
- Temporary
Added 11 mins ago
V|
Proposal Procurement Lead (North America)
Veolia | Water Tech
Oakville, ON
- Full-time
Added 25 mins ago
UO
Assistant Professor, Teaching Stream - Advanced Manufacturing & Automation
University of Toronto
Toronto, ON
- $125,000 to $160,000 CAD / year
Added 25 mins ago
Assistant Professor - Mechanical Engineering
University of Toronto
Toronto, ON
Added 25 mins ago
UO
Associate Professor/Professor - Mechanical Engineering
University of Toronto
Toronto, ON
- $200,000 CAD / year
Added 25 mins ago
Sorter AM 172
Purolator
Bridgewater, NS
Added 25 mins ago
Intermediate Fullstack Developer (Python) - Admission and Marketplace
AlayaCare
Montreal, QC
Added 25 mins ago
TS
Data Governance Analyst
Technical Standards & Safety Authority (TSSA)
Toronto, ON
- Full-time
…information on TSSA and our values please visit our career page TSSA Careers |…
Added 25 mins ago
HH
Pharmacist
Halton Healthcare
Oakville, ON
- Contract
…we recommend applying directly through our Halton Healthcare careers…
Added 25 mins ago
HH
Pharmacist
Halton Healthcare
Oakville, ON
- Contract
…we recommend applying directly through our Halton Healthcare careers…
Added 25 mins ago
HH
Pharmacist
Halton Healthcare
Oakville, ON
- Contract
…we recommend applying directly through our Halton Healthcare careers…
Added 25 mins ago
AC
Adastra Talent Reconnect
Adastra Corporation
Markham, ON
- Other
Added 25 mins ago
AC
Principal Presales Solutions Architect
Adastra Corporation
Markham, ON
- Full-time
Added 25 mins ago
PSW/LCW - Personal Support Worker
Bayshore
Bathurst, NB
Full and Part-Time Careers: We offer flexible career options to suit your lifestyle, whether you’re looking for full-time stability or part-time flexibility
Added 40 mins ago
ON_FORKLIFT - FORK_LIFT_OPERATOR_ON
eCycle Solutions Inc.
Mississauga, ON
Added 40 mins ago
Assistant Clinic Manager - Dental
Passion Dental Group Inc.
Burlington, ON · Hamilton, ON · Toronto, ON · Vaughan, ON

Alan

Bilingual Member Support Expert - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering support to members while helping them maximize the value of their healthcare coverage. Take ownership of strategic projects to scale care operations and improve the overall member experience in the Canadian market.

Requirements

Requires 3+ years of relevant experience and fluency in both English and French. Candidates should possess strong problem-solving skills, comfort with technology and AI tools, and the ability to work autonomously in a fast-paced environment.

Skills

Member support
Problem-solving
Communication
Organizational skills
Healthcare systems
Multi-channel support
AI tools
Project management
Operations
Product management
Account management
Mentoring
Leadership
Adaptability
Empathy

Benefits

Competitive salary
Equity
Six weeks of vacation
Flexible working hours
Comprehensive health insurance
Lunch allowance
Coffee and snacks
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Member Support
Operations
Project Management
Product
Account Management
AI
Customer Experience
Bilingual
French
English
Toronto
Hybrid
Equity
RRSP
Mentoring
Strategic Initiatives
Onboarding
Process Improvement
Multi-channel Support
Canadian Healthcare System
Growth-oriented
Autonomy

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