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Added 13 mins ago
Planner Production
Evolution Mining Limited
Red Lake, ON
…whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright…
Added 13 mins ago
HL
Building Manager - Guelph
Homestead Land Holdings Limited
Guelph, ON
- Full-time
As a Building Manager at Homestead, you will oversee the daily operations of the building, ensuring it is well maintained, efficiently managed, and welcoming for residents and visitors.…
Added 13 mins ago
GT
Regional Sales Manager, Alliance (Prairies)
Groupe Touchette
Edmonton, AB
- Full-time
Support the sales team while managing a select portfolio of key accounts to maintain market presence and field engagement.
Added 13 mins ago
GT
Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Collaborer avec les équipes des opérations afin de résoudre les problèmes opérationnels et d’éliminer les obstacles qui nuisent à la réussite des clients et de l’équipe des ventes.
Added 13 mins ago
AI
Technical Controls Journeyman Electrician
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- Full-time
Support the delivery of BAS solutions within Construction and Operations.
Added 13 mins ago
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Production Supervisor
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- Full-time
Provide coaching, training, and performance feedback to employees to support skill development and accountability.
Added 13 mins ago
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Manufacturing Supervisor
Shred-tech
Cambridge, ON
- Full-time
Supervise daily production operations and shop floor activities.
Added 13 mins ago
GC
Cook Part Time
Group Compass Ltee
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- Part-time
Support serving staff by providing clean plates, glassware, and utensils as needed.
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Data Analyst - WFM
Global Excel Management
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…trends, and develop impactful reporting solutions. Your work will support strategic decisions, improve operational efficiency, and contribute to continuous improvement initiatives across…
Added 13 mins ago
Software Development Manager, Region Flexibility & Efficiency
Amazon
Toronto, ON
…rapid global expansion of Amazon's infrastructure. Our products support all Amazon businesses like Worldwide Stores, Alexa, Kindle, and Prime Video. We drive adoption of ever-evolving and…
Added 13 mins ago
TC
Retail Store Associate Part Time - Marshalls Bayers Lake
TJX Companies
Halifax, NS
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 28 mins ago
NG
Fleet Compliance Administrator
Nors Group
ON · Ontario, Canada
- Full-time
The Fleet Compliance Administrator ensures that the company’s fleet operations are in full compliance with Canadian federal, provincial, and industry regulations. This role handles…
Added 28 mins ago
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Service Manager in Training
Groundworks
Burlington, ON
- Full-time
Support scheduling, workflow coordination, inventory management, and daily branch operations to maximize efficiency.
Added 28 mins ago
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Driver Examiner - Full Time - Brampton- Bilingual
Serco
Canada
- Full-time
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Added 28 mins ago
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Mobil 1 Lube Express
Campbell River, BC
- Full-time
…collaborate with colleagues and follow established procedures to support smooth daily…
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EDGEPATH Talent Solutions
Toronto, ON
- Full-time
…Officer (CFO), the Senior Financial Analyst provides analytical support for the consolidation and reporting of financials, planning support for budgeting and forecasting, and…
Added 28 mins ago
EC
Strategic Development Program Trainee
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Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 28 mins ago
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Cost Assurance Specialist/ Cost Manager
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Toronto, ON
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Support the Canada Operations Director and other senior Gleeds team members on project delivery and wider business initiatives.
Added 28 mins ago
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Transport and deliver heavy/medium equipment safely and explain their operations to customers where applicable.
Added 28 mins ago
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The Armour Group Limited
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Direct front-entrance, driveway, curbside, and vehicle operations to maintain safe, organized, and efficient traffic flow and a consistently polished and welcoming arrival experience.
Added 28 mins ago
Senior Manager, FP&A & Operational Finance
Ice River Sustainable Solutions
Shelburne, ON
This is not a traditional FP&A role. It is an opportunity to influence executive decision-making, partner closely with Operations and Commercial teams, and lead initiatives that improve…
Added 28 mins ago
Senior Financial Analyst
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Shelburne, ON
…business insights. Reporting into the Finance team, you will support budgeting, forecasting, financial reporting, variance analysis, and business decision-making across multiple areas of…
Added 28 mins ago
Senior Manager, Project Integration- MC2
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Woolwich, ON
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 28 mins ago
Vehicle Shuttler
Clutch Technologies Inc.
Toronto, ON
Support vehicle onboarding and detailing teams as required

Alan

Bilingual Member Support Expert - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering support to members while helping them maximize the value of their healthcare coverage. Take ownership of strategic projects to scale care operations and improve the overall member experience in the Canadian market.

Requirements

Requires 3+ years of relevant experience and fluency in both English and French. Candidates should possess strong problem-solving skills, comfort with technology and AI tools, and the ability to work autonomously in a fast-paced environment.

Skills

Member support
Problem-solving
Communication
Organizational skills
Healthcare systems
Multi-channel support
AI tools
Project management
Operations
Product management
Account management
Mentoring
Leadership
Adaptability
Empathy

Benefits

Competitive salary
Equity
Six weeks of vacation
Flexible working hours
Comprehensive health insurance
Lunch allowance
Coffee and snacks
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Member Support
Operations
Project Management
Product
Account Management
AI
Customer Experience
Bilingual
French
English
Toronto
Hybrid
Equity
RRSP
Mentoring
Strategic Initiatives
Onboarding
Process Improvement
Multi-channel Support
Canadian Healthcare System
Growth-oriented
Autonomy

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