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Added 8 mins ago
A
Civil Aviation Lead | Relocation to New Zealand
AECOM
Toronto, ON
- Full-time
…grow and lead our Aviation Sector within the Transportation business across New Zealand, reporting directly to Senior…
Added 8 mins ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
As a people leader, the successful candidate will lead a team responsible for partnership management, operations, and business execution while driving segment performance against key growth…
Added 8 mins ago
AG
Planning Supervisor
Adelphi Group
Toronto, ON
- Full-time
…delivery and operational workflows. This role maintains direct people management of a small team but is primarily responsible for execution, quality assurance, and operational…
Added 8 mins ago
AG
Manager, Communications Design
Adelphi Group
Toronto, ON
- Full-time
…integrated media planning product and assume an active role on the business. The Media Planning Manager will assist with the development of media strategies and operating procedures and…
Added 8 mins ago
Branch Manager
Price Industries Limited
Hamilton, ON
At EHPS, our people are at the core of everything we do. Our corporate culture is our most unique and advantageous asset. This role offers the opportunity to be part of a collaborative,…
Added 8 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
Questrade Financial Group
Toronto, ON
…customer segmentation - are driven by data. The position blends business ownership of the dialer with hands-on technical operations and production support, acting as the primary bridge…
Added 8 mins ago
SB
Maintenance Supervisor
Sleeman Breweries Ltd.
Guelph, ON
- Full-time
…sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman…
Added 8 mins ago
AE
People & Culture Generalist
Arc'teryx Equipment
New Westminster, BC
- Full-time
Part of the greater P&C team, the People and Culture Business Partner function leads, informs, and activates the People Strategy to meet and exceed business objectives. The team operates in…
Added 8 mins ago
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Human Resources Business Partner - Eurofins Environment Testing Western Canada, Inc.
Eurofins
AB · Edmonton, AB
- Full-time
Are you an HR professional who enjoys being close to the business, building trusted relationships and turning people challenges into practical solutions?
Added 8 mins ago
KC
Legal Counsel – Technology & Trade Compliance
Kepler Communications Inc.
Toronto, ON
- Full-time
…landscape. Your decisions will directly influence how we launch, partner, build, and operate…
Added 8 mins ago
TI
Director of Operations
TuxMat Inc.
Richmond Hill, ON
- Full-time
Set direction for TuxMat's operations, turning business priorities into practical operating plans and delivering results.
Added 22 mins ago
A
People & Culture Generalist
ARC'TERYX
New Westminster, BC
- Full-time
Part of the greater P&C team, the People and Culture Business Partner function leads, informs, and activates the People Strategy to meet and exceed business objectives. The team operates in…
Added 22 mins ago
KC
Legal Counsel – Technology & Trade Compliance
Kepler Communications
Toronto, ON
- Full-time
…landscape. Your decisions will directly influence how we launch, partner, build, and operate…
Added 22 mins ago
J&
IM Transcend-Program Manager, Signavio
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Added 22 mins ago
A
Tumour Portfolio Director, OBU Medical Affairs
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Are you ready to shape a high-impact GU oncology portfolio and turn robust medical evidence into better outcomes for people living with cancer? Do you thrive on orchestrating complex global…
Added 37 mins ago
M
Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Partner with internal control functions and support internal and external audit requests.
Added 37 mins ago
R
Senior Financial Analyst
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
As a Business Partner to our Operations teams, the Senior Financial Analyst (“SFA”) is critical in delivering accurate, timely and relevant financial information to assist the business in…
Added 37 mins ago
TS
HR Generalist (Full-Cycle Staffing)
The Sutherland Group of Companies
West Kelowna, BC
- $60,000 to $70,000 CAD / year
- Full-time
Partner with Operations Leaders to understand workforce needs and support timely, effective hiring outcomes.
Added 37 mins ago
Service Officer, Client Service
Scotiabank
Montreal, QC
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Added 37 mins ago
Warehouse Night Supervisor
CONA Services
Calgary, AB
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 37 mins ago
Production Associate - Garment Hanger/Inspector
Cintas
Sudbury, ON
Must be willing to work in a safe proximity to other people for extended periods of time.
Added 37 mins ago
OP
Senior Manager, Sector Technology Partnership
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
ON · Ontario, Canada
- $110,638 to $155,942 CAD / year
- Full-time
…serve as a key technology liaison between OPS IT organizations, partner ministries, and Ontario's broader digital health sector, leading technology partnerships that support government…
Added 37 mins ago
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Senior Account Executive (North America)
Source.ag
Canada
- Full-time
This role will be instrumental in expanding our regional presence, identifying and pursuing new business opportunities, and strengthening relationships with key regional stakeholders. You…
Added 37 mins ago
NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
Partner with business leaders, Human Resources, and subject matter experts to identify learning needs, assess performance gaps, and develop practical training solutions.
Added 53 mins ago
Services Technician
Insight Enterprises, Inc.
Toronto, ON
· Received 25+ industry and partner awards in the past year

Alan

Bilingual Member Support Expert - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering support to members while helping them maximize the value of their healthcare coverage. Take ownership of strategic projects to scale care operations and improve the overall member experience in the Canadian market.

Requirements

Requires 3+ years of relevant experience and fluency in both English and French. Candidates should possess strong problem-solving skills, comfort with technology and AI tools, and the ability to work autonomously in a fast-paced environment.

Skills

Member support
Problem-solving
Communication
Organizational skills
Healthcare systems
Multi-channel support
AI tools
Project management
Operations
Product management
Account management
Mentoring
Leadership
Adaptability
Empathy

Benefits

Competitive salary
Equity
Six weeks of vacation
Flexible working hours
Comprehensive health insurance
Lunch allowance
Coffee and snacks
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Member Support
Operations
Project Management
Product
Account Management
AI
Customer Experience
Bilingual
French
English
Toronto
Hybrid
Equity
RRSP
Mentoring
Strategic Initiatives
Onboarding
Process Improvement
Multi-channel Support
Canadian Healthcare System
Growth-oriented
Autonomy

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