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Added 5 mins ago
T
Leader de site Qualité/ Quality Site Lead
Textron
Mirabel, QC
- Full-time
Added 5 mins ago
M
Engineering Manager, Satellite Mission
MDA
Richmond, BC
- Full-time
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a…
Added 20 mins ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 1 hour ago
FC
Senior Technical Analyst, Data Engineering and Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
Partner with the Product team to support analytics related to competitor analysis, performance reporting, risk ratings, fund comparisons and research initiatives.
Added 1 hour ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 1 hour ago
GS
Lead Software Engineer
Greybridge Search & Selection
ON · Ontario, Canada
- $170,000 to $190,000 CAD / year
- Full-time
Own the full lifecycle, building, testing and shipping high-quality ML-powered solutions
Added 1 hour ago
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Assessment Services Specialist, Services for Students with Disabilities
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…service support. This position requires a strong commitment to quality service delivery, effective communication skills, and a focus on student…
Added 1 hour ago
SC
barista - Store# 04678, APPLEBY LINE & DUNDAS
Starbucks Coffee Company
Burlington, ON
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 1 hour ago
SC
shift supervisor - Store# 04277, INDIGO SOUTH KEYS
Starbucks Coffee Company
Ottawa, ON
- Full-time
…by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling…
Added 1 hour ago
SC
shift supervisor - Store# 56560, 894 TOWER STREET SOUTH
Starbucks Coffee Company
Fergus, ON
- Full-time
…by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling…
Added 2 hours ago
DC
Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · North York, ON
- Full-time
…also rewarded with the opportunity to advance to Associate and Partner ownership levels and receive performance-informed profit…
Added 2 hours ago
A
Bilingual Member Support Expert - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have…
Added 2 hours ago
Z
Solution Architect-Presales
Zazz
Canada
- Full-time
We are hiring a Technical Client Partner: a technologist who is just as comfortable in a client meeting as in a scoping session. You will talk with clients about what to build, how, and for…
Added 2 hours ago
HP
Project Manager
Hartree Partners
Toronto, ON
- Full-time
Ensure projects meet agreed-upon scope, schedule, quality, and business objectives.
Added 2 hours ago
SC
barista - Store# 04648, JOHNSON AND DIVISION
Starbucks Coffee Company
Kingston, ON
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 2 hours ago
SC
shift supervisor - Store# 04238, 216 ELGIN STREET
Starbucks Coffee Company
Ottawa, ON
- Full-time
…by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling…
Added 3 hours ago
C
Business Development Representative
CYGNVS
Toronto, ON
- Full-time
…convert them into meetings for our sales team. You'll also partner with sales on outbound prospecting into our target account list, independent of marketing-sourced…
Added 3 hours ago
SC
barista - Store# 28177, MCCALLUM & NO. 1
Starbucks Coffee Company
Abbotsford, BC
- Full-time
…everyone is welcome, and we value the unique experiences that each partner brings to our…
Added 4 hours ago
SE
Director of Assurance | Principal-Level Candidates Welcome | Partnership Track
Smart4 Energy
Ottawa, ON
- Full-time
Career Progression: Opportunity to Become Principal (Partner-Equivalent)
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Ucluelet, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 4 hours ago
SA
Restaurant Operations Manager
SSP America
Mississauga, ON
- Internship
Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
Added 5 hours ago
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Engineering Manager, Core Systems
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engineering Manager, Core Systems based in Canada.
Added 5 hours ago
H
Manager Care Team Regina Pioneer Village Dementia Care
HealthCareersInSask.ca
Regina, SK
- Full-time
Proven ability to collaborate and partner with a wide variety of stakeholders
Added 6 hours ago
V
Customer Service Advisor
VMCH
Mulgrave, NS
- Full-time
…backgrounds and genuinely passionate about delivering high-quality customer…

Alan

Bilingual Member Support Expert - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering support to members while helping them maximize the value of their healthcare coverage. Take ownership of strategic projects to scale care operations and improve the overall member experience in the Canadian market.

Requirements

Requires 3+ years of relevant experience and fluency in both English and French. Candidates should possess strong problem-solving skills, comfort with technology and AI tools, and the ability to work autonomously in a fast-paced environment.

Skills

Member support
Problem-solving
Communication
Organizational skills
Healthcare systems
Multi-channel support
AI tools
Project management
Operations
Product management
Account management
Mentoring
Leadership
Adaptability
Empathy

Benefits

Competitive salary
Equity
Six weeks of vacation
Flexible working hours
Comprehensive health insurance
Lunch allowance
Coffee and snacks
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Member Support
Operations
Project Management
Product
Account Management
AI
Customer Experience
Bilingual
French
English
Toronto
Hybrid
Equity
RRSP
Mentoring
Strategic Initiatives
Onboarding
Process Improvement
Multi-channel Support
Canadian Healthcare System
Growth-oriented
Autonomy

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