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Added 1 min ago
FC
Senior Technical Analyst, Data Engineering and Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
Experience using Git or similar version control systems.
Added 1 min ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
…complete machines, Mechanical , hydraulic and /or Electrical systems, and related equipment, while maintaining established quality and workmanship…
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J
Project Buyer
JobsMedia.io
Laval, QC
- Full-time
Proficient in computer tools and ERP systems.
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HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…support the world’s most comprehensive range of injection molding systems and equipment, including machines, molds, hot runners, auxiliaries and integrated…
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FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
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HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Ability to use enterprise-level financial record-keeping software systems, spreadsheets, and email applications (experience with Microsoft Excel, Outlook are required)
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KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
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HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
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HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
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HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Evaluate ERP systems, interfaces, integrations, and automated controls.
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HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Maintenance and performance of annual segregation of duties assessments and cleanup across all financially relevant systems
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HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…candidate will havein-depth technical knowledge of CNC machine systems, including electrical, mechanical,hydraulic, and pneumatic components, and will be responsible for ensuring…
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HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Partner with Information Technology and Finance Systems teams to maximize ERP capabilities and implement leading finance technologies.
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HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Strong knowledge of PC based control systems and motion controllers
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HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
5+ years of experience testing and troubleshooting of complex mechanical systems
Added 1 min ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Ensure data consistency and integrity across systems and reporting
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HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
Verify all concept and systems level process steps of the Product Development process and Product Release process are followed.
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HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Verify all concept and systems level process steps of the product development process and Product Release process are followed.
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HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
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HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Lead engineering design as part of the product development process by focusing on systems level and concept design. Translating product definition into high quality, reliable and…
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Tech Vendor Management Manager
lululemon
Vancouver, BC
- Full-time
Systems & Ownership: Advanced. Demonstrates strong expertise in extracting and synthesizing data across procurement platforms (source-to-contract and project management systems) to support…
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HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Evaluate ERP systems, interfaces, integrations, and automated controls.
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HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Validation of injection molding machine by bridging Control, Electrical and Mechanical systems.
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HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Test preparation: Creating test plans, building systems for testing -Participate in project design reviews and risk assessments and develop testing and validation strategy based on risks…
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RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Thorough working knowledge of Quality Management Systems (QMS) , Quality Assurance (QA), Quality Control (QC), Point of Care Testing (POCT), and Clinical Laboratory Standard Institute…

Alan

Bilingual Member Support Expert - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering support to members while helping them maximize the value of their healthcare coverage. Take ownership of strategic projects to scale care operations and improve the overall member experience in the Canadian market.

Requirements

Requires 3+ years of relevant experience and fluency in both English and French. Candidates should possess strong problem-solving skills, comfort with technology and AI tools, and the ability to work autonomously in a fast-paced environment.

Skills

Member support
Problem-solving
Communication
Organizational skills
Healthcare systems
Multi-channel support
AI tools
Project management
Operations
Product management
Account management
Mentoring
Leadership
Adaptability
Empathy

Benefits

Competitive salary
Equity
Six weeks of vacation
Flexible working hours
Comprehensive health insurance
Lunch allowance
Coffee and snacks
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Member Support
Operations
Project Management
Product
Account Management
AI
Customer Experience
Bilingual
French
English
Toronto
Hybrid
Equity
RRSP
Mentoring
Strategic Initiatives
Onboarding
Process Improvement
Multi-channel Support
Canadian Healthcare System
Growth-oriented
Autonomy

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