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Added 7 mins ago
Site Superintendent – Industrial Construction
Objective Recruiting
Port Coquitlam, BC
Full-time
Our client is a British Columbia-based industrial contracting company that has been delivering expert installation of piping, structural, and mechanical systems since 1983. Serving…
Added 8 mins ago
Project Manager III - Engineering, Construction & Transportation Management
Halton Region
Oakville, ON
Reporting to the Manager, Engineering Management Office (EMO), The Project Manager III serves as a strategic leader within the Engineering Management Office, driving the successful…
Added 22 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 23 mins ago
Director, Agile Data Delivery
Scotiabank
Toronto, ON
Minimum 10 years of progressive experience in Agile project management, data product delivery, and data strategy within banking or financial services.
Added 37 mins ago
Director, Underwriting and Claims Risk Management
Sun Life Québec
Quebec, QC
Full-time
The Director of Corporate Underwriting and Claims Risk Management is a high performer in the underwriting risk community who thrives on the challenge of applying innovative problem-solving…
Added 37 mins ago
Marketing Specialist
Skipper Otto
Vancouver, BC
Full-time
Keep the day-to-day marketing function organized and moving. This includes building project plans in Asana, assigning milestones and tasks based on direction from the CMO.
Added 38 mins ago
Senior EHS Manager - Commercial Canada
Medtronic
Brampton, ON · CAN-ON Brampton
Full-time
…leadership to ensure regulatory compliance, effective risk management, and continuous improvement aligned with Medtronic’s mission and global EHS…
Added 1 hour ago
Program Coordinator
Sanya’k̓ula
Vancouver, BC
Full-time
Reporting to the Screening Program Leader, the Program Coordinator contributes to the development, maintenance and advancement of a provincial cancer screening program. The Program…
Added 1 hour ago
IM/IT Project Manager-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$97,420 to $114,660 CAD / year
Full-time
Project Management Professional (PMP) certification
Added 1 hour ago
Senior Manager, Client & Advisory Services-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$112,490 to $140,650 CAD / year
Full-time
Certified Financial Planner (CFP) and/or Life License Qualification Program (LLQP) an asset
Added 1 hour ago
Sales Pro
Advance Auto Parts
Picton, ON
$17.95 to $21.55 CAD / hour
Part-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 1 hour ago
Western Canada Aquatic Discipline Lead
AECOM
Burnaby, BC
$120,000 to $160,000 CAD / year
Full-time
…Ecology and Permitting team. In this role, you will be the go-to expert for aquatic ecology in in Western Canada, providing leadership, technical oversight, and strategic direction. You…
Added 2 hours ago
Project Manager - Energy and Emissions
TransLink
Vancouver, BC · Greater Vancouver, BC
$91,840 to $137,760 CAD / year
Full-time
The Project Manager will support the Enterprise Sustainability and Risk Management team to coordinate, report, and deliver projects within Coast Mountain Bus Company's bus transformation…
Added 2 hours ago
Senior National Technical Support & Industrial Print Specialist/Spécialiste principal national du support technique et de l'impression industrielle (Montreal/GTA))
Konica Minolta Business Solutions (Canada) Ltd.
Montreal, QC
Full-time
Acts as a national escalation lead and subject-matter expert for complex industrial print issues
Added 2 hours ago
Director, Project Management Office (PMO)
Article
Vancouver, BC
$190,000 to $205,000 CAD / year
Full-time
…continuously improve the system’s processes and tools, drawing on deep project and program management expertise and proven…
Added 2 hours ago
Sales pro
Advance Auto Parts
Bancroft, ON
Full-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 2 hours ago
Director - YourHealthNS
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Full-time
…technology innovation, stakeholder partnerships, portfolio and project management, and operational oversight. In the context of YourHealthNS, this includes supporting the ongoing…
Added 2 hours ago
Manager, Global Compliance and AML Strategic Support
Scotiabank
Toronto, ON
…strategic priorities, and development of insights for senior management…
Added 2 hours ago
Director - YourHealthNS
Nova Scotia Health and IWK Health
Bedford, NS
…technology innovation, stakeholder partnerships, portfolio and project management, and operational oversight. In the context of YourHealthNS, this includes supporting the ongoing…
Added 2 hours ago
METS Principal Information Security Engineer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…leadership across multiple security domains - including risk management, governance, network and application security, security architecture, incident response, business continuity, and…
Added 2 hours ago
Senior National Technical Support & Industrial Print Specialist/Spécialiste principal national du support technique et de l'impression industrielle (Montreal/GTA))
Konica Minolta Business Solutions Canada
Montreal, QC
$71,469.39 to $102,737 CAD / year
Full-time
Acts as a national escalation lead and subject-matter expert for complex industrial print issues
Added 3 hours ago
Senior Product Analyst, Core Payment Products
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Product Analyst is a key functional expert responsible for the detailed, hands-on execution and advancement of product initiatives within the Product Management Group.
Added 3 hours ago
Senior Director, Audience Strategies
Téléfilm Canada | Telefilm Canada
Toronto, ON · Montreal, QC
Work with the Project Management Office, using existing structures and processes.
Added 3 hours ago
Senior Underwriting Training Specialist - Commercial Lines
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…creation, maintenance, and utilization of an underwriting training program for Commercial Lines. The successful candidate will support the effectiveness and execution of underwriting…
Added 3 hours ago
Director, Agile Data Delivery 1
Scotiabank
Toronto, ON
Minimum 10 years of progressive experience in Agile project management, data product delivery, and data strategy within banking or financial services.

Alan

Bilingual Member Support Expert (EN + FR) - Canada 🇨🇦

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

_________________________________________________________________

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely, transparent support to members and business customers, help them make the most of their coverage, and share insights to improve products and services. Lead and contribute to projects that scale Canadian Care operations, adapt processes to the Canadian context, support company onboarding, and collaborate across teams.

Requirements

Candidates need at least three years of relevant experience, fluency in written and spoken English and French, and strong communication, organizational, and problem-solving skills. They should be comfortable with technology, multichannel support, and AI tools, and demonstrate empathy, initiative, adaptability, and the ability to manage priorities independently; Canadian healthcare knowledge and experience in operations, project management, product, or account management are assets.

Skills

Member Support
Problem-Solving
Written Communication
Verbal Communication
Organization
Simplifying Complex Topics
English Fluency
French Fluency
Technology Proficiency
Multichannel Support
AI-Assisted Workflows
Empathy
Adaptability
Sound Judgment
Project Management
Mentoring

Benefits

Equity
Six Weeks Of Vacation
Flexible Working Hours
Health Insurance
Lunch Allowance
Coffee And Snacks
MacBook Air
Bose Noise-Cancelling Headphones
Reimbursed TTC Monthly Pass
4% Employer Matching Through Group RRSP
Learning And Development Opportunities
Extended Parental Leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Health Insurance
Prevention
Member Support
Customer Care
Canadian Healthcare System
English
French
Multichannel Support
Artificial Intelligence
Care Operations
Product Improvement
Company Onboarding
Cross-Functional Collaboration
Process Improvement
Project Management
Operations
Product
Sales
Insurance
Account Management
Mentoring
Toronto
Group RRSP

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