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Added 7 mins ago
PM
Occupational Therapist
Prairie Mountain Health
Brandon, MB
- Full-time
Ability to supervise and mentor students and provisional OTs on a yearly basis as per regulatory requirements
Added 7 mins ago
OH
Regional Medical Director - North East and North West Regions
Ontario Health | Santé Ontario
Thunder Bay, ON
- Full-time
Lead and mentor Regional Clinical Leads while fostering collaboration, accountability, and clinical excellence.
Added 7 mins ago
OH
Regional Medical Director - Central and West Regions
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Lead and mentor Regional Clinical Leads while fostering collaboration, accountability, and clinical excellence.
Added 7 mins ago
C
Staff Software Engineer, Investors
Carta
Waterloo, ON
- Full-time
Uphold Engineering Standards: Set the vision for operational excellence and mentor senior engineers to raise the collective craft of the organization.
Added 8 mins ago
C
Senior Software Engineer II, Investors
Carta
Waterloo, ON
- Full-time
Foster Growth: Act as a mentor and coach, raising the technical bar for your peers through diligent PR reviews and architectural guidance.
Added 8 mins ago
C
Staff Software Engineer, Investors
Carta
Toronto, ON
- Full-time
Uphold Engineering Standards: Set the vision for operational excellence and mentor senior engineers to raise the collective craft of the organization.
Added 8 mins ago
C
Senior Software Engineer II, Investors
Carta
Toronto, ON
- Full-time
Foster Growth: Act as a mentor and coach, raising the technical bar for your peers through diligent PR reviews and architectural guidance.
Added 23 mins ago
WI
Electrical Designer
WSP in Canada
Markham, ON
- Full-time
A global community of brilliant minds – your next idea, mentor, or opportunity is always within reach.
Added 36 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 36 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 36 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 36 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 36 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 36 mins ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 36 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 36 mins ago
BC
Registered Nurse - Emergency Department (Job Share)
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 36 mins ago
ET
Transport Operator – Element Technical Services
Element Technical Services
Red Deer, AB
- Full-time
Train and mentor less experienced co-workers as required
Added 36 mins ago
BM
Snow School Technical Trainer - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Mentor and coach instructors through ongoing feedback, on-hill support, certification preparation, and professional development opportunities.
Added 36 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 36 mins ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
Demonstrates commitment to a collaborative and collegial management style, including the ability to coach, mentor and inspire others
Added 37 mins ago
PH
Department Sales Manager, Merchandising, Wonderland Rd
Pro Hockey Life
London, ON
- Full-time
Added 52 mins ago
EI
Health and Safety Manager
EBC Inc.
Greater Napanee, ON · Napanee, ON
- Full-time
Mentor and guide junior safety staff, site supervisors, and subcontractors on safety best practices
Added 52 mins ago
OA
Principal Software Engineer, React Native
Otto AI
Canada
- Contract
- Guide technical decisions and mentor engineers while remaining deeply involved in implementation.
Added 52 mins ago
FC
CAN Driver
FedEx Canada
Dartmouth, NS
- Full-time
To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best…
Added 53 mins ago
W
Senior Estimator
Worley
Calgary, AB · Edmonton, AB
- Full-time
Mentor and facilitate mentorship of Estimating team

Closed listing

Alan

Bilingual Member Support Expert (EN + FR) - Canada 🇨🇦

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

This role is also advertised in French here. Both postings refer to the same position.
_____________________________________________________________

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

_________________________________________________________________

⭐ Care at Alan

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology and multi-channel support, and uses AI enthusiastically to structure information, speed up repetitive tasks, improve response quality, and identify opportunities to make processes more efficient.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Is comfortable working in a dynamic, fast-growing environment, where they can adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset.

Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

About employer

More about this job

Responsibilities

Provide timely and empowering support to members while developing expertise in healthcare systems and Alan's products. Take ownership of strategic projects to scale care operations and improve the member experience in Canada.

Requirements

Requires 3+ years of relevant experience and fluency in both English and French. Candidates should possess strong problem-solving skills, comfort with AI technology, and the ability to work autonomously in a fast-paced environment.

Skills

Member support
Problem-solving
Communication
Organizational skills
Bilingualism
AI tools
Project management
Healthcare systems
Process improvement
Mentoring
Customer service
Adaptability
Strategic planning
Collaboration
Data analysis

Benefits

Health insurance
Equity
Six weeks of vacation
Flexible working hours
Lunch allowance
Group RRSP program
Learning and development opportunities
Extended parental leave
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Member support
Customer experience
Operations
Project management
AI
Bilingual
French
English
Hybrid
Toronto
Equity
RRSP
Strategic initiatives
Onboarding
Process scaling
Mentoring
Multi-channel support

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