Find work in Canada.

330,824 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 25 mins ago
Journeyman Instrumentation - Commissioning Experience
PTW Energy Services
Trail, BC
Temporary
Added 25 mins ago
Director - Diversity & Inclusion
Government of Yukon
Whitehorse, YT
Full-time
For more information on how to prepare and submit your resume visit this resource page on Yukon.ca.
Added 25 mins ago
Java Playwright Automation Engineer (Retirement/Pension Domain)
Cognizant
Toronto, ON
$80,000 to $110,000 CAD / year
Full-time
Extend the framework itself: Page Object Model structure, reusable fixtures, test data management, config for multiple environments.
Added 25 mins ago
National Chief Psychologist
Southwestern Ontario Field Unit, Parks Canada
Ottawa, ON
Full-time
Added 1 hour ago
Superviseur, réparations de composantes (poste de nuit)/Component repair supervisor (night shift)
Pratt & Whitney
Longueuil, QC · Saint-Hubert, QC
Full-time
Added 1 hour ago
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
Contract
…à créer des concepts mécaniques, des dessins, des mises en page et à effectuer les calculs nécessaires. Vous serez responsable de la sélection des moteurs, des boîtes de vitesses, des…
Added 1 hour ago
Electrical Engineer
City of Vancouver
Vancouver, BC
Added 1 hour ago
Civil Engineer I
City of Vancouver
Vancouver, BC
Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting…
Added 2 hours ago
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
Internship
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Scheduler
Stevenson Memorial Hospital
Alliston, ON
Internship
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Internship
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Added 2 hours ago
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Full-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Added 2 hours ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Added 2 hours ago
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Part-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Internship
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Part-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Scheduler
Stevenson Memorial Hospital
Alliston, ON
Full-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Respiratory Therapist
Stevenson Memorial Hospital
Alliston, ON
Internship
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Part-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Practical Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Full-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Crisis Worker
Stevenson Memorial Hospital
Alliston, ON
Full-time
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 2 hours ago
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
Internship
Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 3 hours ago
Occupational Therapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
To display this page you need a browser with JavaScript support.

Alan

Member Support Expert (EN/FR) - Canada 🇨🇦

Toronto, ON, Canada

Job type: Full-time
Posting language: English · French
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Care at Alan ⭐

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology, AI-powered tools, and multi-channel support.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Can work independently, manage multiple priorities, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset. Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Read the full bilingual original

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

⭐ Le service client chez Alan

Tu rejoindras une équipe de plus de 100 spécialistes du service client, engagés et passionnés par leur métier. Au quotidien, nous travaillons main dans la main avec les équipes Opérations, Produit, Ventes, Assurance et bien d’autres.

🎯 Ta mission

Ton rôle sera d’accompagner les membres d’Alan avec rapidité, clarté et bienveillance, pour leur permettre de comprendre leur couverture et d’avancer en toute confiance.

Concrètement, tu seras amené à :

Développer ton expertise des systèmes de santé et des produits Alan.
Aider les membres et les entreprises clientes à tirer le meilleur parti de leur couverture.
Partager tes observations et tes idées pour améliorer continuellement nos produits et nos services.
Participer à l’intégration de nouvelles entreprises clientes.
Collaborer avec différentes équipes sur des projets et initiatives stratégiques.

🚀 Faire grandir Alan au Canada

Au-delà de l’accompagnement des membres, tu contribueras à développer notre activité de service client au Canada et à améliorer l’expérience des membres.

Tu pourras notamment :

Collaborer étroitement avec les équipes Produit, Opérations, Ventes et Assurance.
Adapter au contexte canadien les processus déjà mis en place par les équipes Support en France 🇫🇷, en Espagne 🇪🇸 et en Belgique 🇧🇪.
Travailler de manière autonome au sein d’une équipe à taille humaine.
Contribuer à améliorer l’intégration des entreprises, la proactivité du support Alan et l’expérience des membres.
Participer au recrutement et, si tu en as envie, accompagner et mentorer d’autres membres de l’équipe Support.

⭐ Le profil qu'on recherche

On recherche une personne avec au moins trois ans d’expérience pertinente, qui :

Aime profondément accompagner les membres et trouver des solutions à leurs problèmes.
Possède d’excellentes compétences en communication et en organisation.
Sait rendre simples et accessibles des sujets parfois complexes.
Parle et écrit couramment le français et l’anglais. Cette maîtrise est indispensable pour le poste.
Est à l’aise avec la technologie, les outils IA et le support multicanal.
Fait preuve d’empathie, d’initiative, d’adaptabilité et de discernement.
Sait travailler de manière autonome, gérer plusieurs priorités et contribuer à l’amélioration continue.
A un esprit critique et constructif, ainsi qu’une vraie envie d’apprendre et de progresser.
A déjà une expérience en mentorat ou en leadership, ou souhaite développer ces compétences.

Une bonne connaissance du système de santé canadien est un plus. Si ce n’est pas encore ton cas, pas d’inquiétude, nous t’aiderons à monter en compétence.

Les candidatures de personnes ayant une expérience dans les domaines suivants sont également les bienvenues :

Opérations
Gestion de projets
Produit
Gestion de comptes

📍 Lieu de travail et rémunération

Le poste est basé dans notre bureau de Toronto, en Ontario, et requiert une présence sur site quatre jours par semaine.

Nous proposons une rémunération compétitive, composée d’un salaire, d’une rémunération en actions et d’un ensemble complet d’avantages sociaux, dans la fourchette A2-B1.

🙌 Avantages sociaux

Chez Alan, tu bénéficieras notamment de :

Un salaire compétitif et une rémunération en actions.
Six semaines de vacances et des horaires flexibles.
Une assurance santé complète, prise en charge à 100 % par Alan pour toi et ta famille.
Une allocation-repas, ainsi que du café et des collations, les jours où tu travailles depuis le bureau de Toronto.
Un équipement de qualité, notamment un MacBook Air et un casque Bose à réduction de bruit.
Le remboursement intégral de ton abonnement mensuel à la TTC.
Une contribution de l’employeur équivalente à 4 % dans le cadre de notre programme de REER collectif.
Des possibilités de formation et de développement.
Un congé parental prolongé pour tous les nouveaux parents.

⚙️ À retenir : on recrute des personnes, pas des cases à cocher

Tu n’as pas besoin de remplir tous les critères pour postuler. Si ce poste correspond à ton expérience, à tes centres d’intérêt ou à la direction que tu souhaites donner à ta carrière, on serait ravis de lire ta candidature.

On veut construire une équipe qui reflète la diversité des expériences et des parcours. Alan s’engage à proposer un processus de recrutement accessible à toutes et tous.

Pour en savoir plus, consulte les pages À propos d’Alan et Carrières, ainsi que notre page Medium, notre blogue et notre page Glassdoor.

_________________________________________________________________________

[English]

⭐ Care at Alan ⭐

You will join a team of more than 100 talented and committed Care professionals, working closely with Operations, Product, Sales, Insurance, and many other teams.

🎯 Your mission

Your mission will be to provide timely, transparent, and empowering support to Alan members.

You will:

Develop expertise in healthcare systems and Alan’s products.
Help members and business customers get the most value from their coverage.
Share insights to improve our products and services.
Support new company onboardings.
Collaborate across teams on strategic initiatives.

👷 Improving Alan

Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.

You will:

Collaborate with Product, Operations, Sales, and Insurance.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context.
Work with a high degree of autonomy within a small team.
Help shape onboarding, proactive support, and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

⭐ Join the Care team! ⭐️

We are looking for someone with 3+ years of relevant experience who:

Has a genuine passion for member support and problem-solving.
Has excellent communication and organizational skills.
Can simplify complex topics.
Is fluent in written and spoken English and French. This is a mandatory requirement.
Is comfortable with technology, AI-powered tools, and multi-channel support.
Demonstrates empathy, initiative, adaptability, and sound judgment.
Can work independently, manage multiple priorities, and contribute to continuous improvement.
Brings a constructive, growth-oriented mindset.
Has experience mentoring or leading others, or is interested in developing these skills.

Knowledge of the Canadian healthcare system is an asset. Experience in Operations, Project Management, Product, or Account Management is also welcome.

📍 Location and compensation

This is a hybrid role based in Toronto, Ontario, with approximately four days per week in person. You must be able to work from Toronto or relocate here.

The position offers competitive compensation, including salary, equity, and comprehensive benefits, within the A2-B1 range.

🙌 Perks & Benefits

We offer:

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Four days per week in our Toronto office, with lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

⚙️ Important note: we hire people, not roles.

You do not need to meet every requirement to apply. If this role matches your experience, interests, or career direction, we would love to hear from you.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering support to members while helping them understand their healthcare coverage. Collaborate with cross-functional teams to scale operations and improve the overall member experience in Canada.

Requirements

Requires at least three years of relevant experience and fluency in both English and French. Candidates should possess strong communication skills, technical proficiency, and a constructive, growth-oriented mindset.

Skills

Customer support
Communication
Problem-solving
Organization
French
English
AI tools
Multi-channel support
Empathy
Adaptability
Mentoring
Leadership
Healthcare systems
Project management
Account management

Benefits

Health insurance
Equity
Six weeks of vacation
Flexible working hours
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Insurance
Prevention
Customer Care
Operations
Product
Sales
Project Management
Account Management
AI
Multi-channel Support
Mentoring
Leadership
Canadian Healthcare System
Hybrid
Toronto
Equity
RRSP
Onboarding
Strategic Initiatives

Report this job