Technical Support Specialist
- Saskatoon, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Description
THE OPPORTUNITY
AlarmTek is a family-owned Canadian security company built in Saskatoon. We are looking for a patient, curious problem-solver who enjoys helping people and takes pride in finding the right answer.
You will be the knowledgeable voice customers rely on when a security system, camera, app or connected device is not working as expected. Your goal is not simply to close tickets. It is to solve problems and protect customer trust.
WHAT YOULL DO
Receive and troubleshoot customer requests by phone, email and support systems. Diagnose issues involving alarm systems, sensors, cameras, video doorbells, apps, account access and connectivity. Guide customers through clear, step-by-step solutions. Document every interaction accurately and escalate when needed. Coordinate with technicians and other teams to ensure issues are resolved.
YOULL BE A STRONG FIT IF YOU
Think logically and stay calm when the answer is not obvious. Can explain technical steps in simple, respectful language. Are patient with customers who are not technically confident. Are comfortable with mobile apps, connected technology and basic networking. Stay organized, document carefully and follow through.
WHY ALARMTEK
We will train you on AlarmTek products, troubleshooting standards, customer experience and support systems. Security experience is helpful, but technical aptitude, customer-service instincts and the willingness to learn are what matter most. This role can open doors into advanced technical, service and operational opportunities
More about this job
Responsibilities
The Technical Support Specialist at AlarmTek will receive customer requests, diagnose problems with alarms, cameras and apps, and guide customers step by step to a fix. They will also document each interaction, escalate issues when needed and coordinate with technicians.
Requirements
AlarmTek needs someone who thinks logically, stays calm, and explains technical steps simply and patiently. Candidates should be comfortable with mobile apps, connected devices and basic networking; security experience is helpful but not required.
Skills
- Troubleshooting
- Alarm system diagnostics
- IP camera setup
- Video doorbell support
- Mobile app support
- Account access support
- Basic networking
- Wi-Fi connectivity
- Ticketing systems
- Customer service
- Clear technical communication
- Documentation
- Escalation
- Coordination with technicians
- Problem solving
Categories
- Customer Service & Support
- Security & Safety
- Technology
Keywords
- technical support
- customer support
- troubleshooting
- security systems
- alarm systems
- security cameras
- video doorbell
- smart home
- mobile apps
- connected devices
- basic networking
- help desk
- ticketing system
- customer service
- technical aptitude
- Saskatoon
Seniority
Entry level
Tools
- Mobile apps
Languages
- English