Service Manager

Why Work for Alberta AG Centre?

• Locally Owned & Community Focused - We’re deeply connected to Alberta’s agricultural community - your work directly supports local farmers, families, and producers.
• Strong Culture of Growth & Support - We invest in training, mentorship, and professional development so you can advance your skills and your career.
• Work-Life Balance & Competitive Benefits - Enjoy consistent hours, a supportive environment, and compensation and benefits designed to help you thrive both at work and at home.

Alberta AG Centre is a locally owned organization committed to supporting the agriculture industry since 2016 through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development.

About the Role

Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall performance of shop operations, technician development, and safety, ensuring the department runs efficiently and meets performance targets. The role requires strong leadership ability, sound business judgment, and deep agricultural equipment knowledge.

What You’ll Do

Key responsibilities include:

Leadership & Department Performance

• Own overall performance of the Service Department, including productivity, quality, and shop throughput
• Assign and prioritize work to technicians based on skill level, workload, and urgency
• Review completed work for quality and technical accuracy
• Serve as point of escalation for technicians on complex diagnostic or repair issues
• Liaise with other locations and departments as needed
• Process technician timecards for payroll
• Work with Human Resources on people development and issues, including ongoing performance management for service staff, regular mentorship, coaching and feedback, KPI tracking, culminating in a formal annual performance review
• Maintain a clean, safe, organized shop environment
• Serve as the on-site safety authority in accordance with the company OHS Program

People Leadership & Development

• Mentor technicians, including apprentices, on diagnostic and repair procedures
• Support delivery of technical training and certification requirements
• Management of shop tooling and equipment ensuring proper maintenance, calibration, and availability
• Coordinate with the parts department on parts availability for scheduled and in-progress work

Customer Relations

• Communicate with customers regarding service needs, estimates, and payments
• Answer phones, greet walk-in customers, and support general office operations
• Support planning of location specific company events

All other duties as assigned; this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time. This role is on-site in Dunmore, Monday to Friday, with on call and seasonal OT requirements.

Physical Requirements

• Ability to walk, stand, and move through shop environments for extended periods wearing PPE in the Shop
• Ability to climb on and around equipment to conduct quality control checks and inspections
• Ability to occasionally lift, carry, or move tools, parts, or materials up to 50 lbs
• Ability to sit for extended periods while driving or working at a desk/computer
• Ability to occasionally perform hands-on diagnostic, repair, or inspection work in a shop setting
• Visual acuity sufficient to assess equipment condition and identify quality or safety issues during inspections

Qualifications & Skills

• Agricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands-on service/mechanical experience in agricultural or heavy equipment
• Strong agricultural equipment knowledge, with previous dealership experience considered an asset
• Previous leadership experience with the ability to manage or coach people
• Positive team attitude, strong work ethic with excellent communication and interpersonal skills, with the ability to build trust
• Strong organizational and time-management skills
• Solid understanding of safety standards and practices in a shop/field environment.
• Strong computer skills, including Microsoft Office; CDK IntelliDealer experience considered an asset
• Valid driver's license and ability to travel