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Alberta AG Centre

Service Manager

Dunmore, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Why Work for Alberta AG Centre?

Locally Owned & Community Focused - We’re deeply connected to Alberta’s agricultural community - your work directly supports local farmers, families, and producers.
Strong Culture of Growth & Support - We invest in training, mentorship, and professional development so you can advance your skills and your career.
Work-Life Balance & Competitive Benefits - Enjoy consistent hours, a supportive environment, and compensation and benefits designed to help you thrive both at work and at home.

Alberta AG Centre is a locally owned organization committed to supporting the agriculture industry since 2016 through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development.

About the Role

Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall performance of shop operations, technician development, and safety, ensuring the department runs efficiently and meets performance targets. The role requires strong leadership ability, sound business judgment, and deep agricultural equipment knowledge.

What You’ll Do

Key responsibilities include:

Leadership & Department Performance

Own overall performance of the Service Department, including productivity, quality, and shop throughput
Assign and prioritize work to technicians based on skill level, workload, and urgency
Review completed work for quality and technical accuracy
Serve as point of escalation for technicians on complex diagnostic or repair issues
Liaise with other locations and departments as needed
Process technician timecards for payroll
Work with Human Resources on people development and issues, including ongoing performance management for service staff, regular mentorship, coaching and feedback, KPI tracking, culminating in a formal annual performance review
Maintain a clean, safe, organized shop environment
Serve as the on-site safety authority in accordance with the company OHS Program

People Leadership & Development

Mentor technicians, including apprentices, on diagnostic and repair procedures
Support delivery of technical training and certification requirements
Management of shop tooling and equipment ensuring proper maintenance, calibration, and availability
Coordinate with the parts department on parts availability for scheduled and in-progress work

Customer Relations

Communicate with customers regarding service needs, estimates, and payments
Answer phones, greet walk-in customers, and support general office operations
Support planning of location specific company events

All other duties as assigned; this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time. This role is on-site in Dunmore, Monday to Friday, with on call and seasonal OT requirements.

Physical Requirements

Ability to walk, stand, and move through shop environments for extended periods wearing PPE in the Shop
Ability to climb on and around equipment to conduct quality control checks and inspections
Ability to occasionally lift, carry, or move tools, parts, or materials up to 50 lbs
Ability to sit for extended periods while driving or working at a desk/computer
Ability to occasionally perform hands-on diagnostic, repair, or inspection work in a shop setting
Visual acuity sufficient to assess equipment condition and identify quality or safety issues during inspections

Qualifications & Skills

Agricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands-on service/mechanical experience in agricultural or heavy equipment
Strong agricultural equipment knowledge, with previous dealership experience considered an asset
Previous leadership experience with the ability to manage or coach people
Positive team attitude, strong work ethic with excellent communication and interpersonal skills, with the ability to build trust
Strong organizational and time-management skills
Solid understanding of safety standards and practices in a shop/field environment.
Strong computer skills, including Microsoft Office; CDK IntelliDealer experience considered an asset
Valid driver's license and ability to travel

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More about this job

Responsibilities

Lead the Service Department’s performance, shop operations, work allocation, quality control, safety, and technician development. Coordinate with customers, parts, other departments, and Human Resources while supporting service administration and location events.

Requirements

Requires an agricultural equipment technician certification or equivalent trade qualification, or significant relevant hands-on service experience, along with strong agricultural or heavy equipment knowledge. Leadership ability, communication and organizational skills, shop safety knowledge, computer proficiency, and a valid driver’s license are also required; dealership experience and CDK IntelliDealer experience are assets.

Skills

Agricultural Equipment Knowledge
Service Department Leadership
Technician Coaching and Mentorship
Work Assignment and Prioritization
Quality Control
Diagnostics and Repair
Performance Management
KPI Tracking
Occupational Health and Safety
Shop Operations
Customer Communication
Parts Coordination
Time Management
Microsoft Office
CDK IntelliDealer
Equipment Tooling and Maintenance

Benefits

Competitive Benefits
Training
Mentorship
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Agricultural Equipment
Heavy Equipment
Agricultural Equipment Technician Certification
Trade Ticket
Service Department
Shop Operations
Technician Development
Apprentices
Diagnostics
Repair
Quality Control
Work Allocation
Productivity
Shop Throughput
Occupational Health and Safety
OHS Program
Performance Management
KPI Tracking
Technical Training
Certification Requirements
Shop Tooling
Equipment Calibration
Parts Availability
Customer Service
Microsoft Office
CDK IntelliDealer
Valid Driver’s License
Dealership Experience

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