Director, Information Technology

Company Description

Alberta Beverage Container Recycling Corporation (ABCRC) manages the deposit-return system for non-refillable beverage containers sold in Alberta, supporting an efficient and reliable recycling infrastructure across the province. Since 1995, ABCRC has recycled more than 42 billion beverage containers through a network of 220+ independently owned Alberta depots. ABCRC team members contribute to environmental sustainability, circular economy initiatives, and responsible environmental stewardship through beverage container recycling. More information is available at https://www.abcrc.com.

Role Description

This newly created, strategic leadership role will define how technology enables the business. As Director, Information technology (IT), you will own enterprise systems, cloud infrastructure, Microsoft 365, identity and access management, IT service management and IT governance, building a secure, scalable and high-performing technology environment that supports business growth and operational excellence.

What You'll Do

• Set the direction for enterprise technology strategy, governance, and modernization.
• Strengthen security, resilience, and service performance across core platforms.
• Define the AI adoption strategy and governance guardrails, measure productivity results, and ensure AI does not introduce unnecessary security or operational risk.

More Detail

Enterprise Systems Leadership

• Own the strategy, roadmap, performance, and improvement of enterprise systems, company websites, and portals.
• Partner with business leaders to improve processes, controls, and reporting.
• Lead prioritization, integration, data quality, and automation to deliver reliable, scalable information.

Cloud, Infrastructure & Modern Workplace

• Lead cloud, infrastructure, and modern workplace strategy across Azure, Microsoft 365, identity, networking, endpoints, and collaboration tools.
• Ensure high availability, resilience, scalability, and cost-effective platform performance.
• Oversee identity and access management, including SSO, MFA, privileged access, and lifecycle governance.
• Modernize legacy technologies and maintain a secure, well-governed workplace.

IT Service Management 

• Establish and mature IT service management (ITSM) capabilities across incident, problem, change, request, asset, and service catalog management.
• Improve service delivery and user experience through SLAs, metrics, and continuous improvement.
• Provide dashboards and reporting on service performance, operational health, and business impact.

Cybersecurity, Risk & Resilience

• Own cybersecurity strategy, governance, and execution across identity, endpoint, cloud, network, and third-party risk.
• Strengthen security through modern controls, awareness, monitoring, and incident response.
• Lead business continuity, disaster recovery, and cyber resilience planning.
• Ensure technology risks are identified, communicated, and managed.

IT Policy, Standards & Governance

• Establish and maintain IT policies, standards, and control frameworks across infrastructure, security, identity and access, data retention, and operations.
• Ensure policies are practical, auditable, and aligned with business, legal, regulatory, and contractual requirements.
• Drive governance that improves technology decisions, architectural consistency, and control maturity.
• Govern cost allocation and chargeback models that enable clarity, fairness, and strong business partner relationships.
• Manage strategic vendors and partners, including website and portal service providers, to maximize delivery quality, resilience, and value.

What You'll Bring

• Bachelor’s degree in information technology, computer science, information systems, or a related field.
• 7+ years of progressive IT experience, including 5+ years in senior leadership with accountability for enterprise-wide technology strategy and budgets.
• Track record leading enterprise systems, data governance, reporting platforms, and service delivery.
• Deep expertise in Microsoft technologies (Azure, Microsoft 365, and Entra ID), including backup and data retention.
• Strong background in cybersecurity leadership and operations, including incident response, vulnerability management, network security, and third-party risk.
• Experience with IT controls, audit readiness, regulatory compliance, and policy governance.
• Vendor management expertise, including directing vendor-managed or outsourced IT environments.
• Proven success in cloud transformation, infrastructure modernization, and technology standardization.
• Demonstrated financial acumen, including IT budget development, capital planning, cost optimization and value realization.
• Exceptional leadership and business partnering skills.

Nice to Have

• Graduate degree and/or relevant industry certifications.
• Strong background in reporting, analytics, automation, and systems integration.
• Hands-on familiarity with VMware, backup and data retention software, and Cisco (or equivalent) firewalls, VPN, and switching.
• Experience introducing AI technologies into business operations, including driving adoption and governing risk.
• Experience establishing and maturing ITSM operating models.