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Added 6 mins ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured…
Added 21 mins ago
F饭
Marketing Business Systems Analyst
Fantuan 饭团
Toronto, ON
- Full-time
Identify opportunities to improve operational efficiency across marketing campaigns, customer relationship management (CRM), user acquisition, and data analytics.
Added 21 mins ago
IG
Sr. Product Owner
Insight Global
Toronto, ON
- $70 to $75 CAD / hour
- Full-time
Former Business Analyst (BA): Previous BA experience aids in understanding business processes and stakeholder communication.
Added 1 hour ago
C
Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
We are seeking a Business Analyst to join our team at our Coaticook, QC site. Your mission: you will bridge the needs of the business and production teams with our technological solutions.…
Added 1 hour ago
OP
Senior Analyst, Lease Accounting
Oxford Properties Group
Toronto, ON
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 1 hour ago
SF
Desktop Support Analyst
Simon Fraser University
Burnaby, BC
- Full-time
The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based…
Added 1 hour ago
MM
Trade Compliance Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
The ‘Trade Compliance Analyst is responsible for the efficient and compliant movement of goods across domestic and international markets. As part of the Logistics team, the role involves…
Added 1 hour ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Oral communication and interpersonal skills to provide risk analysis expertise, customer services and lead/ support change initiatives with multiple stakeholders.
Added 1 hour ago
C
Supply Chain Data Analyst
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 1 hour ago
C
Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 2 hours ago
C
Manager, Business Analyst - CHAPS / High-Value Payments
Cognizant
Toronto, ON
- Full-time
As a Manager, Business Analyst - CHAPS / High-Value Payments, you will make an impact by translating complex UK high-value payment and regulatory requirements into clear business and…
Added 2 hours ago
Amazon Finance Rotational Program (AFRP) - Operations Finance, Early Career - 2027
Amazon
Toronto, ON
The Operations Finance Rotational Program (OFRP) - Operations Financial Analyst role is an intensive two-year, entry-level undergraduate rotational program spanning two year-long…
Added 2 hours ago
B
Financial Analyst, Corporate Functions
BRP
Sherbrooke, QC
- Full-time
We are seeking a financial analyst who will report to the manager, finance, corporate FP&A, responsible for producing and enhancing financial reports, working on continuous improvement…
Added 2 hours ago
R
Supply Chain Management Support Analyst
Raise
Calgary, AB
- Contract
Raise is currently hiring a Supply Chain Management Support Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 2 hours ago
R
Senior Broadcast Technologist (T & I) (On-site)
Radio-Canada
Toronto, ON
- Full-time
We are looking for a Broadcast and IT Systems Specialist to support the studio, content creation, and presentation groups with technical issues as well as help implement groundbreaking…
Added 2 hours ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
- Full-time
The University of Calgary Medical Clinic in the Cumming School of Medicine is currently seeking a Full-time Regular Billing Analyst.
Added 2 hours ago
T
Senior Business Program Analyst
TD
Toronto, ON
- Full-time
The Senior Business Program Analyst will support the implementation and growth of Wealth's iD8 capability through data analysis, reporting, and communications, and will collaborate closely…
Added 3 hours ago
Workforce Planning Analyst
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You…
Added 3 hours ago
CI
Senior Customs Analyst
Cole International
Regina, SK
- Full-time
Since 1958, Cole International has been delivering creative logistics solutions that remove trade barriers and earn customer trust. With a global presence, we focus on customs brokerage,…
Added 3 hours ago
O
Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 3 hours ago
M
Technology Program Management, Vice President
MUFG
Toronto, ON
- Full-time
· Prior business analyst experience and/or operational expertise preferred.
Added 3 hours ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 3 hours ago
D
Analyst, Product administration
Desjardins
Levis, QC
- Full-time
As a product administration analyst, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You analyze and help…

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

Calgary, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

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Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Calgary Head Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Calgary Head Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Calgary Head Office.
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

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More about this job

Responsibilities

Provide in-person technical support to staff by diagnosing and resolving device, software, operating system, peripheral, account, and access issues, and by deploying and maintaining end-user equipment and meeting-room technology. Cover Service Desk channels, manage and escalate tickets, maintain asset records and support documentation, and follow ITIL-aligned processes while improving service quality.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and end-user hardware; device management tools and ITIL or relevant technical certifications are assets, and a valid Class 5 driver's license is required.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Imaging and Deployment
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Incident and Request Management
Asset Management
Audio-Visual Support
Customer Service

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
IT Service Management
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Device Imaging
Device Deployment
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Knowledge Articles
Customer Service
Account and Access Management
Password Resets
Class 5 Driver's License

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