Find work in Canada.

597,480 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
TH
Associé(e) des matériaux (Temps partiel)
The Home Depot
Gatineau, QC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 10 mins ago
RI
IT Service Desk Analyst (Fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet…
Added 25 mins ago
SA
Registration Booking Clerk- Clinic
Schroeder Ambulatory Centre
Richmond Hill, ON
- Part-time
Provide front desk reception support including patient check in, check out, wayfinding, and responding to inquiries from patients, physicians, and staff professionally and promptly.
Added 25 mins ago
SC
Réceptionniste - syndiqué | Receptionist - Union
Service Corporation International
Pointe-Claire, QC
- Part-time
Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone…
Added 25 mins ago
BW
Bellperson - Mountain Check In - Winter 2026/27
Big White Ski Resort
Kelowna, BC
- Full-time
100% guest service oriented, have excellent people skills with a positive and upbeat personality
Added 40 mins ago
MH
PM Houseperson
MERANI HOSPITALITY
Niagara Falls, ON
- $17.95 to $20.5 CAD / hour
- Part-time
General Manager, Front Desk Supervisor, Manager on Duty
Added 40 mins ago
NV
Medical Receptionist - Maternity Leave
New Vision Family Health Team
Kitchener, ON
- Temporary
Added 40 mins ago
QM
Réceptionniste / Receptionist
Quantum Management Services Ltd.
Montreal, QC
- $20 to $25 CAD / hour
- Full-time
…Receptionist to cover a temporary leave. Looking for a key front-desk role where your proactivity and polished interpersonal skills will directly support daily…
Added 40 mins ago
MD
Vendor Liaison/Acquisition Management Spec
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience training or working in help desk support for business and system functionality.
Added 40 mins ago
MD
Quality Assurance Specialist - State Program Administrator Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…improve the program around what they need. We are using modern service delivery and product practices to deliver the…
Added 1 hour ago
RD
Network Administrator
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Troubleshoot and resolve Tier-2 network connectivity and access incidents escalated from the Service Desk.
Added 1 hour ago
BD
FRONT DESK RECEPTIONIST
Best Deal Graphics & Printing
Toronto, ON
- Full-time
Role Description The Front Desk Receptionist is a full-time, on-site role based in Toronto, ON. This role is responsible for greeting visitors, answering and directing phone calls, and…
Added 1 hour ago
W
Customer Service Desk Associate
Walmart
Saint John, NB
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 1 hour ago
M
Guest Service Agent
Marriott
Vancouver, BC
- Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and…
Added 1 hour ago
M
Guest Arrival Expert - PT
Marriott
Vancouver, BC
- Part-time
…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…
Added 2 hours ago
UO
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
- $55,000 to $62,000 CAD / year
- Full-time
…employee onboarding and offboarding, responds to incidents and service requests through the IT service desk, and escalates complex technical or cybersecurity issues to senior IT…
Added 3 hours ago
MD
Blindness Skills Specialist - Rehabilitation Program Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 3 hours ago
MD
Post-Secondary Navigator - Rehabilitation Program Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Experience maintaining documentation, tracking progress, or evaluating program or service outcomes for youth or disability-related programs.
Added 3 hours ago
V
Operations & Account Management Associate
Valen
Kawartha Lakes, ON · Lindsay, ON
- Full-time
WithValen.com (This is just a landing page for a single service we offer. We're currently going through a rebrand and are building a new website.)
Added 3 hours ago
MD
Temporary Special Agent (BTAM Unit)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 5 hours ago
S
Addictions Counsellor, Oak Tree Clinic - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
Added 5 hours ago
TH
Plumbing and Electrical Sales Associate Part Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 hours ago
TH
Lumber Sales Associate Part-Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 hours ago
TH
Hardware Sales Associate Part Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 hours ago
AH
Administrative Support III
Alberta Health Services
St. Albert, AB
- Part-time
…clinical programs. Clinical program support may involve front desk reception, processing referrals and scheduling appointments. Additional responsibilities may include data entry, file…

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

Calgary, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Calgary Head Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Calgary Head Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Calgary Head Office.
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

Apply About employer

More about this job

Responsibilities

Provide in-person technical support to staff by diagnosing and resolving device, software, operating system, peripheral, account, and access issues, and by deploying and maintaining end-user equipment and meeting-room technology. Cover Service Desk channels, manage and escalate tickets, maintain asset records and support documentation, and follow ITIL-aligned processes while improving service quality.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and end-user hardware; device management tools and ITIL or relevant technical certifications are assets, and a valid Class 5 driver's license is required.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Imaging and Deployment
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Incident and Request Management
Asset Management
Audio-Visual Support
Customer Service

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
IT Service Management
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Device Imaging
Device Deployment
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Knowledge Articles
Customer Service
Account and Access Management
Password Resets
Class 5 Driver's License

Report this job