Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Winnipeg, MB
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 13 mins ago
BV
SALES ASSOCIATE
Bikini Village
Winnipeg, MB
- Full-time
You listen to customers’ needs to provide exceptional customer service;
Added 13 mins ago
AI
Bilingual IVR Automation tester
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
The role involves IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
Added 14 mins ago
P
Maintenance Manager Trainee
Penske
Boucherville, QC
- Full-time
-Tracks/coordinates repair orders and purchase orders for customer re-bills
Added 14 mins ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Winnipeg, MB
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Licensed Diesel Truck Technician Mechanic I
Penske
Boucherville, QC
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Saskatoon, SK
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Brampton, ON
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Concord, ON
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Oshawa, ON
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Diesel Truck Technician/Mechanic II (3rd-5th Year Apprentice Program)
Penske
London, ON · Stoney Creek, ON
- Full-time
Location: 510 S Service Rd, Stoney Creek, ON L8E 2P8
Added 14 mins ago
P
Maintenance Shop Supervisor
Penske
Calgary, AB
- Full-time
…componentry and maintenance technology. The training focuses on service department management, effectively leading associates and customer…
Added 14 mins ago
P
Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Belleville, ON
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Edmonton, AB
- Full-time
Comprehensive technical and professional training
Added 14 mins ago
P
Fleet Maintenance Fueler Washer
Penske
Quebec, QC
- Full-time
At least 1 year of customer service experience preferred
Added 14 mins ago
P
Fleet Maintenance Fueler Washer
Penske
Balzac, AB
- Full-time
At least 1 year of customer service experience preferred
Added 14 mins ago
W
Pharmacy assistant
Walmart
Calgary, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 14 mins ago
W
Self Checkout Attendant
Walmart
Port Coquitlam, BC
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 28 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Fort McMurray, AB
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
JA
repairer, electronic equipment
JF Automation Inc.
Mississauga, ON
- Full-time
Added 1 hour ago
Manager Salvage Services
Insurance Corporation of British Columbia
BC · Nanaimo, BC · New Westminster, BC · Prince George, BC · Vernon, BC · Victoria, Brit
…capacity with sales and revenue objectives. The Manager acts as a technical resource, represents the organization within the automotive community, and supports continuous improvement…
Added 1 hour ago
AT
Project Admin (6 month contact)
AFL Telecommunications
Calgary, AB
- Full-time
…assigned administrative tasks, follows established controls and service timelines, and promptly escalates missing information, exceptions, financial risks, or approval…
Added 2 hours ago
B
Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 2 hours ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
AB · EDMONTON, AB
You listen to customers’ needs to provide exceptional customer service;
Added 2 hours ago
WC
Self Checkout Attendant
Walmart Canada
Port Coquitlam, BC
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

Calgary, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Calgary Head Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Calgary Head Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Calgary Head Office.
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

Apply About employer

More about this job

Responsibilities

Provide in-person technical support to staff by diagnosing and resolving device, software, operating system, peripheral, account, and access issues, and by deploying and maintaining end-user equipment and meeting-room technology. Cover Service Desk channels, manage and escalate tickets, maintain asset records and support documentation, and follow ITIL-aligned processes while improving service quality.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows 10/11, Microsoft 365, Active Directory/Entra ID, and end-user hardware; device management tools and ITIL or relevant technical certifications are assets, and a valid Class 5 driver's license is required.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Imaging and Deployment
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Incident and Request Management
Asset Management
Audio-Visual Support
Customer Service

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
IT Service Management
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Device Imaging
Device Deployment
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Knowledge Articles
Customer Service
Account and Access Management
Password Resets
Class 5 Driver's License

Report this job