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Marketing Compliance Associate
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
As a Marketing Compliance Associate at Clarity, you will review the marketing and communications that reach our customers, prospective customers, and the public. You will work with our…
Added 3 hours ago
FR
General Accounting Administrator
FirstService Residential Canada
Calgary, AB
- Full-time
Support month-end and year-end accounting through reconciliations, accrual assistance, and preparation of supporting schedules.
Added 3 hours ago
TS
Donation Associate
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Red River Thrift Store
- Full-time
…Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support…
Added 3 hours ago
TS
Accounting Associate
T&T Supermarket
Markham, ON
- Full-time
Reporting to the Manager, the Accounting Associate will be responsible for providing daily accounting duties and administrative support for the Finance & Accounting Department, ensures the…
Added 3 hours ago
FR
General Accounting Administrator
FirstService Residential Canada
Vancouver, BC
- Full-time
Support month-end and year-end accounting through reconciliations, accrual assistance, and preparation of supporting schedules.
Added 4 hours ago
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Chair - Business Administration, Accounting (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…program promotional efforts, and works collaboratively with the Associate Dean to identify opportunities for revenue generation. Committed to academic excellence, the Chair is also…
Added 4 hours ago
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CEO Associate & Management Trainee
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
Velocity: Our record for the fastest promotion is three times in a single year. For the exceptional, there is no ceiling.
Added 4 hours ago
1
Locum Associate Dentist - Northwood Family Dental
123Dentist
Thunder Bay, ON
- Temporary
We are seeking a passionate, patient-focused Associate Dentist to provide a broad range of dental services and deliver exceptional care. You will have the opportunity to grow your clinical…
Added 4 hours ago
UO
Academic Position in Neuromodulation Research, Department of Psychiatry, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
The Department of Psychiatry, in the Cumming School of Medicine, University of Calgary, invite applications for a Contingent Term appointment at the Associate Professor level.
Added 4 hours ago
UO
Research Associate, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
The Faculty of Social Work is currently seeking a Full-time Regular Research Associate.
Added 4 hours ago
Part - Time Financial Service Representative
Money Mart
Brampton, ON
…our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada…
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Digital Delivery Analyst (Hydrocarbon Master Data)
Raise
Calgary, AB
- Full-time
Nice to have certifications (SAP Master Data / SAP Certified Associate, Informatica Data Governance Certification, CBAP®, PMI-PBA®, Lean Six Sigma (Yellow or Green Belt), Prosci® Certified…
Added 4 hours ago
TC
Long Term Occasional Position - Junior/Intermediate - French Core (FSL)
Toronto Catholic District School Board
Toronto, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 4 hours ago
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Outbound Selector
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…6 months and then to $34.01 (plus premiums) after one full year in the role. Additional hourly rate increases occur each…
Added 4 hours ago
ST
Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Produce monthly, quarterly and year-end financial statements including audit support, analytical review, research and resolution of discrepancies.
Added 4 hours ago
TH
Temporary Store Warehouse Floor Supervisor - Full-Time
Tommy Hilfiger
Mississauga, ON
- Full-time
…are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be…
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Senior Medical Writer - Medical Communications
Klick
Toronto, ON
- Full-time
…recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year –…
Added 5 hours ago
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In-store Dyson Expert
Dyson
Toronto, ON · ON · Canada - Toronto Office
- Part-time
· Educate Retail Sales Associate partners and shoppers on specific product features and benefits of various technologies
Added 5 hours ago
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Associate, Strategy Analyst - New Grad 2027
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Strategy Analyst - New Grad 2027
Added 5 hours ago
PC
Temporary Store Warehouse Floor Supervisor - Full-Time
PVH Corp.
Mississauga, ON
- Full-time
…are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be…
Added 5 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Victoria, BC · Cedar Hill Thrift Store
- Part-time
…Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support…
Added 5 hours ago
TC
Long Term Occasional Position - Primary/Junior - French Core (FSL)
Toronto Catholic District School Board
Toronto, ON · North York, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 5 hours ago
TH
CUSTOMER EXPERIENCE MANAGER- MEDICINE HAT
The Home Depot Canada
Medicine Hat, AB
- Full-time
…Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store…
Added 5 hours ago
TC
Long Term Occasional Position - Primary/Junior - Vocal Music (10% at St. Angela - Wednesday AM only)
Toronto Catholic District School Board
Toronto, ON · Etobicoke, ON
- Full-time
Two (2) Associate/Host Teacher references, or an alternate reference source (such as a Principal).
Added 5 hours ago
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Mortgage Specialist Associate
BMO
Kingston, ON
- Full-time
Contacts BMO colleagues where required to discuss any terms and conditions where the documentation provided is unacceptable and/or to obtain any missing documentation.

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

AB, Canada
Edmonton, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

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Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Edmonton Regional Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Edmonton Regional Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Edmonton Regional Office
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

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More about this job

Responsibilities

Provide in-person technical support to staff by troubleshooting devices, software, operating systems, peripherals, meeting-room technology, and Microsoft 365 issues, while also handling Service Desk calls and tickets. Manage device deployment and inventory, account and access requests, escalations, documentation, and ITIL-aligned service processes.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows, Microsoft 365, Active Directory or Entra ID, end-user hardware, and ITSM tools, along with strong troubleshooting and customer-service skills; relevant certifications and device-management experience are assets.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Management
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Customer Service
Incident Management
Asset Management
Audio-Visual Support

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs
Competitive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
ITSM
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Peripheral Devices
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Device Deployment
Account and Access Management
Knowledge Articles
Customer Service
Endpoint Administration
Oil and Gas

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