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Added 8 mins ago
A
Financial Analyst
Acosta
Toronto, ON
- Full-time
The Financial Analyst plays a key role in supporting financial planning, forecasting, reporting, and business decision-making across the organization. This position is responsible for…
Added 8 mins ago
CO
Financial Analyst, Reporting
City of Burlington
SIMS Square
- Full-time
Added 8 mins ago
TI
Cloud Financial Operations Analyst
Tecsys Inc.
Remote, Canada
- Full-time
- Remote
Added 9 mins ago
RI
IT Service Desk Analyst (Fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Added 9 mins ago
EM
Accounting Analyst
EFESO Management Consultants - Americas
Toronto, ON
- $80,318 to $101,270.54 CAD / year
- Full-time
Added 23 mins ago
A
Business Intelligence Analyst
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
Added 23 mins ago
CO
Manager, Performance Marketing - Paid Search & Display
Capital One
Toronto, ON
- Full-time
Added 38 mins ago
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Sr. Workforce Intelligence Analyst
McKesson
Mississauga, ON
- Full-time
Added 38 mins ago
AI
Business Intelligence Analyst
Apotex Inc.
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
- Full-time
Added 38 mins ago
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JD Edwards EnterpriseOne Applications Team Lead.
ERPrecruit
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The JD Edwards Application team lead role is part of the organization’s JDE E1 team. The role works directly with business users, process owners, management, and IT/IS teams to support…
Added 38 mins ago
RI
ERP Business Systems Analyst – Microsoft Dynamics 365 Business Central (Techno-Functional Consultant)
Raas Infotek
Mississauga, ON
- Contract
Job role: ERP Business Systems Analyst – Microsoft Dynamics 365 Business Central (Techno-Functional Consultant)
Added 38 mins ago
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Supply Chain Analyst - Replenishment
Loblaws
Cambridge, ON
- $20 to $22.85 CAD / hour
- Contract
Strong experience with SAP and JDA (or similar supply chain systems) and Excel.
Added 38 mins ago
SI
Manager Accounting Financial Reporting
Stelvio Inc.
Toronto, ON
- Full-time
Added 39 mins ago
SS
Databricks Developer-Analyst
Sky Systems, Inc. (SkySys)
Montreal, QC
- Full-time
Titre/Title: Développeur-analyste Databricks / Databricks Developer-Analyst
Added 1 hour ago
Business Analyst
Government of New Brunswick
NB · NB, Canada
Added 1 hour ago
MI
IoT Developer
Magna International
London, ON
- Full-time
Added 1 hour ago
S
MUREX – Senior Front Office Application Support Analyst (Credit & Rates)
Scotiabank
Montreal, QC
- Full-time
Dans le cadre du renforcement des équipes IT de Scotiabank à Montréal, nous recherchons un(e) Senior Murex Support Analyst – Credit & Rates, spécialisé(e) dans le support Front Office.
Added 1 hour ago
HT
Business Analyst
Hirematic Talent Solutions
ON · Ontario, Canada
- $50 to $60 CAD / hour
- Full-time
We are seeking an experienced Senior Business Analyst to provide a comprehensive range of I&IT business analysis services across diverse business and technological environments.
Added 1 hour ago
Senior Business Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Business Analyst is a strategic partner responsible for leading the analysis of complex business challenges and opportunities, defining business and system requirements, and…
Added 1 hour ago
IMIT Business Analyst - Registration, Switchboard & Data Quality
Nova Scotia Health and IWK Health
All Locations, Nova
Reporting to the IM/IT Business Program Manager, Registration, Switchboard & Data Quality, the IM/IT Business Analyst will be committed to a high standard of performance and is responsible…
Added 1 hour ago
TI
Business Analyst
Teckhorizon Inc
Toronto, ON
- Contract
The Central Agencies Cluster is seeking a Senior Business Analyst to provide business analysis services across complex business and technology initiatives. The successful candidate will…
Added 1 hour ago
A
Data Business Analyst
Altis
Toronto, ON
- $50 to $55 CAD / hour
- Contract
We are seeking a Data Business Analyst to join a global Data & AI team within a leading professional services organization. This is an exciting opportunity to contribute to an…
Added 1 hour ago
Test Automation Engineer
Red River Mutual
Winnipeg, MB
Added 1 hour ago
UC
Financial Operation Analyst, Revenue & Commissions
University Canada West
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
The Financial Operation Analyst, Revenue & Commissions is responsible for supporting the University's Accounts Receivable, Student Refunds, and Agent Commission operations by ensuring the…
Added 2 hours ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
…the office. The below listed teams are looking for Actuarial Analyst (2026 & 2027 New…

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

AB, Canada
Edmonton, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

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Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Edmonton Regional Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Edmonton Regional Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Edmonton Regional Office
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

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More about this job

Responsibilities

Provide in-person technical support to staff by troubleshooting devices, software, operating systems, peripherals, meeting-room technology, and Microsoft 365 issues, while also handling Service Desk calls and tickets. Manage device deployment and inventory, account and access requests, escalations, documentation, and ITIL-aligned service processes.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows, Microsoft 365, Active Directory or Entra ID, end-user hardware, and ITSM tools, along with strong troubleshooting and customer-service skills; relevant certifications and device-management experience are assets.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Management
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Customer Service
Incident Management
Asset Management
Audio-Visual Support

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs
Competitive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
ITSM
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Peripheral Devices
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Device Deployment
Account and Access Management
Knowledge Articles
Customer Service
Endpoint Administration
Oil and Gas

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