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Added 4 mins ago
SC
Senior Linux and Cloud Administrator | Global Cloud Ops LLD | Pacemaker Operations | Toronto
SAP Careers
Toronto, ON
- $97,800 to $202,400 CAD / year
- Full-time
…the cloud. We are looking for an experienced Linux & Cloud administrator to support our multi-national team in providing L3/L4 expert support for all Linux OS and infra customer issues as…
Added 1 hour ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 2 hours ago
SM
Job Title: RQ00393 – Database Admin I
S M Software Solutions Inc
Fredericton, NB
- Internship
We are seeking a Database Administrator I to support the design, development, administration, maintenance, security, and performance of enterprise databases for the Province of New…
Added 2 hours ago
W
Office Administrator
WiseInvest®
Vancouver, BC
- Full-time
Role Description The Office Administrator is a full-time role based in Vancouver, BC, This position is responsible for managing day-to-day office operations, including handling…
Added 3 hours ago
IH
Payroll Administrator
Interior Health Authority
Kelowna, BC
- Full-time
Kelowna Community Health and Services Centre has an exciting opportunity for a casual Payroll Administrator to join their team in Kelowna B.C.!
Added 3 hours ago
CP
Tenant Services Administrator
Crown Property Management Inc.
Mississauga, ON
- Full-time
The Tenant Services Administrator plays a vital role in delivering an exceptional tenant experience by serving as a primary point of contact for tenants, vendors, and visitors. This role is…
Added 4 hours ago
M
Defined Benefit - Pension Administrator
Marsh
Toronto, ON
- Full-time
Mercer is seeking Defined Benefit Pension Administrator to join our team in Toronto.
Added 4 hours ago
E
Accounting Administrator
EllisDon
Calgary, AB
- Full-time
You as a Project Accountant Administrator will:
Added 4 hours ago
'
Associate Cloud Engineer
''
Florenceville-Bristol, NB
- Full-time
Working alongside senior engineers, you will help maintain reliable, secure, and cost-efficient environments that support McCain’s global digital transformation. This is an excellent…
Added 4 hours ago
FR
General Accounting Administrator
FirstService Residential Canada
Calgary, AB
- Full-time
The General Accounting Administrator, Investment Client Service supports the Investment Client Service (ICS) team with accounting, transaction administration, and non-resident tax matters.…
Added 4 hours ago
MA
Defined Benefit - Pension Administrator
Marsh Agency
Toronto, ON
- Full-time
Mercer is seeking Defined Benefit Pension Administrator to join our team in Toronto.
Added 5 hours ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
We are seeking an experienced Senior Contract Administrator to join our Field Services team and support the delivery of complex water and wastewater linear infrastructure projects. This…
Added 5 hours ago
FR
General Accounting Administrator
FirstService Residential Canada
Vancouver, BC
- Full-time
The General Accounting Administrator, Investment Client Service supports the Investment Client Service (ICS) team with accounting, transaction administration, and non-resident tax matters.…
Added 5 hours ago
TC
Supervisor – Infrastructure Planning - Underground Utilities
The Corporation of The City of Victoria
Victoria, BC
- Other
Research and recommend potential external funding sources to support project delivery.
Added 5 hours ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Added 5 hours ago
MF
Associate Cloud Engineer
McCain Foods
Florenceville-Bristol, NB
- Full-time
Working alongside senior engineers, you will help maintain reliable, secure, and cost-efficient environments that support McCain’s global digital transformation. This is an excellent…
Added 5 hours ago
Enterprise Systems Administrator
Mohawk College
Hamilton, ON
The Enterprise Systems Administrator is responsible for the advanced operational administration, maintenance, support,
Added 6 hours ago
KC
Office Administrator
Kindred Construction Ltd.
Vancouver, BC
- Full-time
Reporting to the People & Culture Director, the Office Administrator is responsible for greeting visitors and providing a warm, professional welcome to Kindred. The successful candidate is…
Added 6 hours ago
T1
Operations Administrator
Tier 1 Energy Holdings LLC
AB
- Full-time
This is a hands-on operations support role for someone who understands that in the oilfield, good paperwork and accurate numbers matter. The Completions Operations Administrator will work…
Added 6 hours ago
MR
Front Desk Assistant
Mount Royal University
Calgary, AB
- Part-time
…teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students,…
Added 6 hours ago
HT
Intern, Customer Experience Administrator
Honeywell Technologies
Markham, ON
- Full-time
Support the setup of standardized system functions to improve team productivity.
Added 6 hours ago
BS
Accounts Receivable & Payable Specialist
Bilingual Source
ON · Niagara, ON
- $60,000 to $65,000 CAD / year
- Full-time
…looking for a dependable Accounts Receivable and Accounts Payable Administrator to support its day-to-day accounting…
Added 6 hours ago
TS
Project Coordinator
Third Space Properties
Vancouver, BC
- Full-time
Third Space is seeking a highly organized and motivated Project Coordinator to support the successful delivery of wood-frame multifamily and purpose-built rental projects.
Added 7 hours ago
TS
Project Coordinator
Third Space Properties Inc.
Vancouver, BC · Greater Vancouver, BC
- Full-time
Third Space is seeking a highly organized and motivated Project Coordinator to support the successful delivery of wood-frame multifamily and purpose-built rental projects.
Added 7 hours ago
FF
Executive Director
Food For The Poor
Toronto, ON
- Full-time
…assistance, clean water, medicines, educational materials, homes, support for orphans and the aged, skills training and micro-enterprise development assistance. "Join us in our mission to…

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

AB, Canada
Edmonton, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

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Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Edmonton Regional Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Edmonton Regional Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Edmonton Regional Office
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

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More about this job

Responsibilities

Provide in-person technical support to staff by troubleshooting devices, software, operating systems, peripherals, meeting-room technology, and Microsoft 365 issues, while also handling Service Desk calls and tickets. Manage device deployment and inventory, account and access requests, escalations, documentation, and ITIL-aligned service processes.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows, Microsoft 365, Active Directory or Entra ID, end-user hardware, and ITSM tools, along with strong troubleshooting and customer-service skills; relevant certifications and device-management experience are assets.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Management
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Customer Service
Incident Management
Asset Management
Audio-Visual Support

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs
Competitive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
ITSM
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Peripheral Devices
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Device Deployment
Account and Access Management
Knowledge Articles
Customer Service
Endpoint Administration
Oil and Gas

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