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Added 9 mins ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Added 9 mins ago
C
Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
We are seeking a Business Analyst to join our team at our Coaticook, QC site. Your mission: you will bridge the needs of the business and production teams with our technological solutions.…
Added 9 mins ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
…track. They collaborate with internal and external partners to support initiatives focused on improving the quality and accessibility of health services, health promotion and prevention,…
Added 9 mins ago
PH
Financial Analyst, Physician Compensation
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Financial Analyst provides financial analysis, reporting, forecasting, and decision support related to physician compensation, funding, salaries, and recoveries across the Provincial…
Added 9 mins ago
OP
Senior Analyst, Lease Accounting
Oxford Properties Group
Toronto, ON
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 9 mins ago
SF
Desktop Support Analyst
Simon Fraser University
Burnaby, BC
- Full-time
The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based…
Added 24 mins ago
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Business Credit Analyst
Coastal Community
Nanaimo, BC · Victoria, BC
- Full-time
As a Business Credit Analyst, you provide analytical and credit analyst support to the Commercial Services team. You will monitor commercial loans in an assigned portfolio and ensure…
Added 39 mins ago
AC
Analyste d’affaires, Marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
You will be supporting different projects through your expertise as Business Analyst, Capital Markets.
Added 39 mins ago
MM
Trade Compliance Analyst
MTU Maintenance Canada
Delta, BC
- Full-time
The ‘Trade Compliance Analyst is responsible for the efficient and compliant movement of goods across domestic and international markets. As part of the Logistics team, the role involves…
Added 39 mins ago
NL
Assistant-Analyste de laboratoire - Assistant Analyst
Neopharm Labs
Blainville, QC
- Full-time
To support life sciences companies - whether emerging or established - in their pursuit of medical innovation, with an approach based on:
Added 39 mins ago
AC
Product Owner, Solutions des marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Manage and prioritize the product backlog across projects, enhancements, support and maintenance activities.
Added 39 mins ago
KP
Project Leader (Systems Analyst) - Competition ID: 4882
Kwantlen Polytechnic University
Surrey, BC
- Full-time
Employee Group: Support Staff (BC General Employees Union)
Added 39 mins ago
OM
Analyst, Marketing Science
Omnicom Media
Toronto, ON
- Full-time
As an Analyst, you will support functions across a wide array of Data Analysis and Operational needs, including:
Added 39 mins ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
…for leading change in departmental processes and systems in support of overall regulatory risk management and Risk Assessment and Monitoring…
Added 39 mins ago
C
Supply Chain Data Analyst
Convergint
Calgary, AB
- Full-time
Job Description: Convergint is looking for a team-oriented, results-driven, Supply Chain Data Analyst, to join our amazing culture. As the Supply Chain Data Analyst, you will be responsible…
Added 39 mins ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 54 mins ago
1P
Automation Quality Assurance Analyst
10 Percent Recruiting Ltd.
AB · Alberta, Canada
- Contract
Our client is seeking a detail-oriented Automated QA Analyst to support the design, development, execution, and maintenance of automated testing solutions across enterprise applications.…
Added 54 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…enterprise-wide technology, digital, and platform capabilities that support both Business Units and Corporate…
Added 54 mins ago
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Product Control Analyst
TD
Toronto, ON
- Full-time
The Product Control Analyst provides independent oversight of balance sheet, profit and loss (P&L), revenue attribution, fair value, and valuation-control processes for TD Securities…
Added 54 mins ago
T
Engineer I
TD
Mississauga, ON · Toronto, ON
- Full-time
This role focuses on providing hands-on system administration and technical support case management at level 3 and Level 4, implementation of strategic currency and platform optimization…
Added 54 mins ago
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Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 1 hour ago
HT
Master Data Mgmt Analyst
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Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
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Senior FP&A and Systems Analyst (6 Month Contract)
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Senior FP&A and Systems Analyst – 6 Month Contract
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 1 hour ago
GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Investment Analyst supports the management and performance of the Province’s investment portfolios by overseeing investment transactions, conducting financial and credit analysis,…

Alberta Energy Regulator (AER)

Analyst, End User Services & Service Desk Support

AB, Canada
Edmonton, AB, Canada

Salary Range: SP2, Level 4, $80,325- $94,500 per year. · Full-time

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Job details

Pay: Salary Range: SP2, Level 4, $80,325- $94,500 per year.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Location: Edmonton Regional Office, Alberta

Employment Type: Full Time - Permanent – On-site

Salary Range: SP2, Level 4, $80,325- $94,500 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Analyst, End User Services & Service Desk Support

The Opportunity

Do you enjoy solving technical problems, working face-to-face with people, and keeping technology running smoothly in a fast-paced environment? If so, this position may be of interest to you.

The End User Services & Client Support team provides hands-on technical support to Alberta Energy Regulator (AER) staff, making sure they have the devices, tools, and help they need to do their work. As an Analyst, End User Services & Service Desk Support, you will be the go-to person for in-person support at Edmonton Regional Office. You will troubleshoot and resolve hardware, software, and peripheral issues, set up and maintain end-user equipment, and help colleagues use AER systems with confidence. You will also take on some Service Desk duties, such as answering calls, logging and triaging tickets, and resolving first-contact issues, so that support is consistent across all channels.

Our End User Services team is made up of talented, collaborative people who care about excellent customer service and getting it right the first time.

What Your Day-to-day Will Look Like

Provide in-person deskside support to AER staff, diagnosing and resolving hardware, software, operating system, and peripheral issues (laptops, desktops, docking stations, monitors, printers, and mobile devices).
Image, deploy, configure, and refresh end-user devices, including onboarding and offboarding equipment for new and departing staff.
Set up and support meeting rooms and audio-visual equipment, including Microsoft Teams Rooms, and help with VIP and executive support as needed.
Help cover the Service Desk by answering calls, emails, and chats; logging, categorizing, and prioritizing incidents and service requests in the IT Service Management (ITSM) tool; and resolving issues at first contact wherever possible.
Escalate complex issues to the right resolver groups with clear, accurate documentation, and follow up until each issue is resolved to the customer's satisfaction.
Support asset management by keeping inventory records, tracking hardware lifecycle, and handling equipment moves, adds, and changes.
Support account and access requests, password resets, and Microsoft 365 and Windows troubleshooting in line with security policies.
Create and update knowledge articles, how-to guides, and FAQs, and share tips with users to build their confidence with technology.
Follow ITIL-aligned incident, request, and change management processes, and suggest ways to improve the service.

What We’re Looking For In You

Diploma in Information Technology, Computer Systems, or a related field, or an equivalent combination of education and experience.
Minimum of 3 to 5 years of experience in a deskside, desktop, or Service Desk support role.
Hands-on experience supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID, and common end-user hardware and peripherals. Experience with device management tools (e.g., Intune or SCCM/MECM) is an asset.
Experience using an IT Service Management (ITSM) ticketing tool (e.g., ServiceNow) and a working understanding of ITIL processes.
Strong troubleshooting, critical thinking, and organizational skills, with the ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Certified: Endpoint Administrator Associate are an asset.
Excellent communication and customer service skills, with the ability to explain technical information in plain language and stay calm and professional under pressure.

Additional Information

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
This role has a business requirement to work from Edmonton Regional Office
Occasional work over weekend may be required.
Must be able to lift and move IT equipment up to 23 kg (50 lbs).
The successful candidate may be required to travel within Alberta to provide deskside support at the AER branch locations.
Possess a fully valid class 5 driver’s license along with a positive driving record.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What We Offer You

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Robust total reward packages including; a competitive compensation program, defined benefit pension plan(s), flexible benefits, and wellness programs.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment To Diversity

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 18, 2026, at midnight

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More about this job

Responsibilities

Provide in-person technical support to staff by troubleshooting devices, software, operating systems, peripherals, meeting-room technology, and Microsoft 365 issues, while also handling Service Desk calls and tickets. Manage device deployment and inventory, account and access requests, escalations, documentation, and ITIL-aligned service processes.

Requirements

Requires a diploma in Information Technology, Computer Systems, or a related field, or equivalent education and experience, plus 3 to 5 years in deskside, desktop, or Service Desk support. Candidates should have hands-on experience with Windows, Microsoft 365, Active Directory or Entra ID, end-user hardware, and ITSM tools, along with strong troubleshooting and customer-service skills; relevant certifications and device-management experience are assets.

Skills

Deskside Support
Hardware Troubleshooting
Software Troubleshooting
Windows 10/11
Microsoft 365
Active Directory
Entra ID
Device Management
Intune
SCCM/MECM
IT Service Management
ITIL Processes
Customer Service
Incident Management
Asset Management
Audio-Visual Support

Benefits

Defined Benefit Pension Plan
Flexible Benefits
Wellness Programs
Competitive Compensation

Visa sponsorship

Not detected in the job text

Keywords

Windows 10/11
Microsoft 365
Active Directory
Entra ID
Intune
SCCM/MECM
ServiceNow
ITSM
ITIL
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Deskside Support
Service Desk
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Peripheral Devices
Microsoft Teams Rooms
Audio-Visual Equipment
Incident Management
Request Management
Change Management
Asset Management
Device Deployment
Account and Access Management
Knowledge Articles
Customer Service
Endpoint Administration
Oil and Gas

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