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Added 3 mins ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
The Undergraduate (UG) Academic Program Advisor provides comprehensive academic advising support to current and prospective students within the Faculty of Science and Technology. This…
Added 3 mins ago
FS
Field Support Technician
FA Servers Inc.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…security, backup, disaster recovery, implementation, and help desk…
Added 3 mins ago
FC
Casual Courier
FedEx Canada
Fort St. John, BC
- Part-time
Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's…
Added 3 mins ago
IH
Clinical Pharmacist
Interior Health Authority
Kelowna, BC
- Part-time
…meticulous documentation in patient health records or computerized systems. Additionally, you'll interpret medication orders, input them into the database, and dispense prescriptions in…
Added 3 mins ago
IH
Clinical Pharmacist
Interior Health Authority
Kelowna, BC
- Part-time
…meticulous documentation in patient health records or computerized systems. Additionally, you'll interpret medication orders, input them into the database, and dispense prescriptions in…
Added 3 mins ago
LM
Medical Lab Technologist (BCGEU LAB) - Microbiology - Temporary Full Time- Day & Evening Shift- Surrey, BC
LifeLabs Medical Laboratory Services
Surrey, BC
- Full-time
…laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate…
Added 3 mins ago
TN
Customer Service Representative
Trouw Nutrition
St. Marys, ON
- Full-time
…will manage end‑to‑end feed program execution - using multiple systems (including M3) to analyze data, anticipate upcoming orders, plan production needs, coordinate with operations and…
Added 3 mins ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
We don’t just fix issues - we build systems that prevent them. Gauthier Business Technologies is a process-driven, modern MSP delivering fast, reliable, business-focused IT support built on…
Added 3 mins ago
Elgin Mills - Traffic/Bin Spotter
Human Resources
Richmond Hill, ON
Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities,…
Added 18 mins ago
GG
Regional Sales Manager - Canada Central & East
Gallagher Group
NB · St. John's, NL · NL · NS · ON · PE · Quebec, QC · New Brunswick, Canada · Newfoundland & Labrador, Canada · Nova Scotia, Canada · Ontario, Canada · Prince Edward Island, Canada
- Full-time
Support and develop the regional channel partner network, building strong relationships and ensuring partners have the knowledge and support they need to succeed.
Added 18 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
London, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 18 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 18 mins ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
…collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute…
Added 18 mins ago
FH
Radiological Technologist, CT/General Procedures - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
…CT/General Procedures practices in accordance with the standards of professional practice as well as utilizing a client and family centered care model and the vision and values of the…
Added 18 mins ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health
White Rock, BC
- Full-time
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional…
Added 18 mins ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in…
Added 18 mins ago
EG
Stage Manager - Hybrid
Encore Global
Brampton, ON
- Part-time
Assist Producers and contribute to professional bids and proposals by actively using Encore systems and marketing tools.
Added 18 mins ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
Added 32 mins ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 32 mins ago
GO
Director, Workforce Development
Government of Manitoba
Winnipeg, MB
- Full-time
…fill similar Director type positions, including those at the Professional Office (P10)…
Added 32 mins ago
AU
Security Guard - Various Casual Shifts
Allied Universal
Windsor, ON
- $18 CAD / hour
- Part-time
Allied Universal is currently hiring Security Professionals in Windsor, ON to provide professional, front-line security services. This role is ideal for individuals with strong customer…
Added 32 mins ago
CH
Assistant Lodge Manager, Monashees
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Assistant Lodge Manager provides direct support to the Lodge Manager in all duties related to the hospitality experience. The Assistant Lodge Manager will serve in the Lodge Manager…
Added 32 mins ago
T
Data & AI Alliance Executive
Toast
Toronto, ON
- $130,000 to $165,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the world’s largest professional services firms, a global leader in audit, tax, and advisory with thousands of professionals across Canada. The…
Added 32 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
NL · New Chelsea, NL
- Full-time
Support and develop the regional channel partner network, building strong relationships and ensuring partners have the knowledge and support they need to succeed.
Added 32 mins ago
G
Regional Sales Manager - Canada Central & East
Gallagher
St. John's, NL
- Full-time
Support and develop the regional channel partner network, building strong relationships and ensuring partners have the knowledge and support they need to succeed.

Alberta Energy Regulator

Customer Service Representative

Calgary, AB, Canada
Core Research Centre, Canada

Salary Range: S2, Level 2, $55,505- $65,300 per year. · Full-time

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Job details

Pay: Salary Range: S2, Level 2, $55,505- $65,300 per year.
Job type: Full-time
Apply by: Nov 10, 2026
Experience: 3 to 5 years of experience in a customer-facing or administrative role, preferably within the energy sector.
Posting language: English
Posted: Oct 26, 2026

Original job description

Location: Calgary, Alberta - On-site from the Core Research Centre (CRC).

Employment Type: Full Time – Limited Term – Anticipated duration 12 months with possibility of extension.

Salary Range: S2, Level 2, $55,505- $65,300 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and internal equity.

Customer Service Representative

The Opportunity

The Alberta Energy Regulator (AER) is seeking a dedicated and service-oriented Customer Service Representative to join our Customer Service & Operations team. This role is essential in supporting both internal and external stakeholders by facilitating access to the Core Research Centre (CRC) - a world class facility housing an extensive collection of core samples and geological artifacts.

As a Customer Service Representative, you will be responsible for managing the end-to-end process of granting access to the CRC, ensuring a seamless and professional experience for all visitors. In addition, you will process requests for products listed in the AER Products and Services Catalogue, as well as handle orders related to tour reports.

This dynamic role requires exceptional organizational skills, keen attention to detail, and a strong commitment to delivering high-quality customer support in a fast-paced environment.

What your day-to-day will look like:

CRC Facility: Manage facility bookings and core viewing requests through the Core Inventory Management System (CIMS). Coordinate smooth and seamless logistics of special events (e.g., seminars, conferences).
Order Fulfillment: Process orders from the AER Products and Services Catalogue demonstrating a high level of competency accessing multiple information systems to fulfill customer orders. Effectively manage requests through the Information Request Management (IRM) tool.
Tours: Fulfill tour information/data requests through the Tour Repository Tool and OneStop platform. Perform meticulous quality control procedures on drilling reports. Engage with scanning data vendor to solve issues that may arise (i.e., loading information from system hard drive). Apply appropriate remedies to tour report files that require special handling.
Engage with AER subject matter experts and/or customers to clarify details of customer requests. Thoroughly research and conduct AER confidentiality rule checks.
Accurately process billing of services to customer company accounts or credit cards by using billing software tools (i.e., SAP and Moneris). Mindfully execute opening and closing duties involving reconciling of accounts – debits and credits.
Work closely with team members to provide a high level of customer service to internal and external customers (e.g., face-to-face engagement, email correspondence, phone calls). Strive towards accuracy and timeliness in fulfilling customer orders. Handles complex customer requests.
Perform administrative duties to support daily operations, applying intermediate to advanced skills in MS Office Suite (i.e., Word, Excel, Access, and Outlook).
Maintain and monitor the CRC chemical cabinet to ensure each chemical bottle has a WHIMIS label and send out non-compliant emails when needed.

What we’re looking for in you:

A diploma in Petroleum Land Administration or a closely related discipline.
3 to 5 years of experience in a customer-facing or administrative role, preferably within the energy sector.
Strong active listening skills with excellent verbal and written communication skills.
Ability to always remain professional and courteous with customers.
Aptitude for learning other computer software tools.
Ability to multi-task in a demanding environment, exceptional time management, and organizational skills with a strong focus and attention to detail and accuracy.

Additional Information:

All applicants must be legally entitled to work in Canada at the time of application.
Should an individual with the required qualifications not be available, applicants with closely related qualifications may be considered. As a result, the position may be redesigned and/or reclassified.
Pre-placement Medical required.
Required physical demands: must be able to lift over 40 lbs.
This role has a business requirement to work from Core Research Centre.
If you need accommodation during any stage of the recruitment process, please email PeopleServices@aer.ca. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

What we offer you:

Opportunity to make a difference and be part of a performance driven team that is responsible for the efficient, safe, orderly, and environmentally responsible development of Alberta’s energy and mineral resources.
The ability to leverage your expertise and critical thinking skills to contribute in wide-ranging, challenging, and complex work.
Health spending account (HSA) and vacation entitlement available from your first day.

More information about working at the AER including our comprehensive Total Rewards package can be found in the careers section of our website https://www.aer.ca/providing-information/about-the-aer/careers/what-we-offer.

Our Commitment to Diversity:

At the AER, our values of Accountability, Collaboration, Transparency, and Trust & Respect are foundational to our culture – a culture where every individual, regardless of race, colour, religion, gender, national origin, age, disability, or any other legally protected factors, thrives and contributes their unique perspectives.

Our commitment to diversity, equity, and inclusion fuels innovation, creating a brighter, more sustainable Alberta for all. Join us in shaping this dynamic future.

Application closing date: November 9, 2026, at midnight

Apply About employer

More about this job

Responsibilities

The Customer Service Representative manages facility bookings and core viewing requests while coordinating logistics for special events at the Core Research Centre. They also process product orders, handle tour report data, and perform administrative duties to support daily operations.

Requirements

Candidates must possess a diploma in Petroleum Land Administration or a related discipline and have 3 to 5 years of experience in a customer-facing or administrative role. The position requires strong communication skills, proficiency in MS Office, and the physical ability to lift over 40 lbs.

Skills

Customer service
Administrative support
Data management
Logistics coordination
Order fulfillment
Quality control
Communication
Time management
Organizational skills
Attention to detail
MS Office Suite
SAP
Moneris
WHIMIS compliance

Benefits

Health spending account
Vacation entitlement

Visa sponsorship

Not detected in the job text

Keywords

Petroleum Land Administration
Core Research Centre
Customer Service
Operations
Logistics
Order Fulfillment
Data Management
Quality Control
Drilling Reports
SAP
Moneris
MS Office
WHIMIS
Energy Sector
Administrative
Inventory Management
Confidentiality Rules
Billing
Stakeholder Support

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