Administrative Support II
- AB, Canada
- Greater Edmonton Metropolitan Area, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Your Opportunity:
Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect. Essential functions of the position: Greets visitors to the site and provides appropriate information on patient location. Assists patients in determining the location of appointments. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. All responsibilities are performed in strict accordance with the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), as well as AHS policies regarding confidentiality and information security. Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs. This department has a work alone policy in place as many shifts are worked independently. HSS CLEAR Values – our values guide what we do as individuals and professionals every day.
Description:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support II Union: AUPE GSS Unit and Program: Patient Information Primary Location: Glenrose Rehabilitation Hsp Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 30-OCT-2026 Employee Class: Regular Full Time Date Available: 09-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 6 Shifts per cycle: 30 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $24.28 Maximum Salary: $29.51 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.
Preferred Qualifications:
Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred.
Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect. Essential functions of the position: Greets visitors to the site and provides appropriate information on patient location. Assists patients in determining the location of appointments. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. All responsibilities are performed in strict accordance with the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), as well as AHS policies regarding confidentiality and information security. Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs. This department has a work alone policy in place as many shifts are worked independently. HSS CLEAR Values – our values guide what we do as individuals and professionals every day.
Description:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support II Union: AUPE GSS Unit and Program: Patient Information Primary Location: Glenrose Rehabilitation Hsp Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 30-OCT-2026 Employee Class: Regular Full Time Date Available: 09-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 6 Shifts per cycle: 30 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $24.28 Maximum Salary: $29.51 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.
Preferred Qualifications:
Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred.
More about this job
Responsibilities
Provide accurate information to patients, visitors, staff, and the public in person and by telephone, including patient locations, appointment locations, and directions. Deliver courteous, compassionate customer service while protecting confidential information and following privacy and information security policies.
Requirements
Requires Grade 12 or equivalent, accurate typing at 40 words per minute, Microsoft Office proficiency, and at least six months of recent customer service, public relations, or receptionist experience. Candidates must communicate effectively in English, work independently under pressure, adapt to changing priorities, and be available for all operational shifts.
Skills
- Customer Service
- Public Relations
- Reception
- Telephone Communication
- In-Person Communication
- Verbal Communication
- Written Communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Accurate Typing
- Providing Directions
- Patient Information
- Confidentiality
- Information Security
- Independent Work
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Healthcare
Keywords
- Patient Information
- Information Desk
- Customer Service
- Public Relations
- Reception
- Telephone Support
- Visitor Assistance
- Patient Location
- Appointment Directions
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Typing Speed
- Health Information Act
- Access to Information Act
- Protection of Privacy Act
- Confidentiality
- Information Security
- Privacy Policies
- Hospital Environment
- Communication Skills
- Interpersonal Skills
- Independent Work
- Shift Work