Original job description
Your Opportunity:
The University of Alberta Hospital is recognized as a leader in health care innovation. Here, we deliver extraordinary care to patients, supported by state-of-the-art technology and a team of dedicated healthcare professionals. As a member of the virtual monitoring team, you will observe and monitor patients from a remote location using video technology. You will recognize and respond quickly to behaviors that compromise patient safety by working cooperatively with nursing staff. Even though you are not in the same physical location, you are a valued member of the healthcare team. The virtual attendant is responsible for monitoring a live video feed of patients to ensure their safety and well-being. You will recognize activities that may result in harm and respond by communicating clearly and effectively with the patient using a 2-way audio device. If the patient needs immediate help, you will activate an alarm and provide concise information to the nurse. You are responsible for creating accurate and detailed records of observations, patient interactions and events in the electronic health record. The ability to complete equipment safety checks and basic equipment troubleshooting is also required. Delivering equipment to multiple units is also a responsibility of this role.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: UAH Virtual Observation Hub Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.50 Posting End Date: 01-OCT-2026 Temporary Employee Class: Temporary Part Time Date Available: 11-OCT-2026 Temporary End Date: 28-FEB-2027 Hours per Shift: 11.25 Length of Shift in weeks: 4 Shifts per cycle: 7 Shift Pattern: Nights, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
You must attach an updated resume with your application to ensure your skills and qualifications are considered ** Prior experience as a virtual monitoring attendant. Experience monitoring multiple patients simultaneously. Prolonged sitting. Ability to continuously walk, pushing equipment for a minimum of two hours per shift. Must remain alert at all times while monitoring patient activity. Client-centered approach. Attention to detail. Basic computer knowledge and ability to continually use keyboard/mouse. Ability to operate a smartphone device. Ability to work with limited supervision. Teamwork/ability to work collaboratively. Ability to follow established protocols. Ability to read, write, speak, understand and provide verbal instructions in English. Ability to adapt/respond to changing priorities. In addition to monitoring patients, your role as a working leader includes providing in-scope leadership to telemonitoring attendants.
Preferred Qualifications:
Prior experience as a virtual monitoring attendant. Prior experience in a healthcare setting. Recent customer service experience.
More about this job
Responsibilities
Monitor live video feeds of multiple patients, identify behaviors that may compromise safety, communicate with patients, and alert nursing staff when immediate assistance is needed. Document observations and events in the electronic health record, perform equipment checks and basic troubleshooting, deliver equipment, and provide in-scope leadership to telemonitoring attendants.
Requirements
A high school diploma or equivalent and prior experience as a virtual monitoring attendant, including monitoring multiple patients simultaneously, are required. Candidates must be able to remain alert, use computers and smartphones, walk while pushing equipment, follow protocols, work collaboratively with limited supervision, and communicate in English.
Skills
- Virtual Patient Monitoring
- Patient Safety Observation
- Monitoring Multiple Patients
- Patient Communication
- Two-Way Audio Communication
- Emergency Response
- Electronic Health Record Documentation
- Equipment Safety Checks
- Basic Equipment Troubleshooting
- Equipment Delivery
- Attention To Detail
- Basic Computer Skills
- Smartphone Operation
- Teamwork
- Protocol Compliance
- Adaptability
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Security & Safety
- Management & Leadership
Keywords
- Virtual Observation Hub
- Virtual Monitoring Attendant
- Patient Monitoring
- Live Video Feed
- Patient Safety
- Nursing Staff
- Two-Way Audio Device
- Alarm Activation
- Electronic Health Record
- Patient Interactions
- Observation Records
- Equipment Safety Checks
- Equipment Troubleshooting
- Equipment Delivery
- Healthcare
- Customer Service
- Teamwork
- Established Protocols
- English Communication
- Limited Supervision
- Leadership
- Multiple Patients
- Smartphone
- Keyboard And Mouse
