Original job description
Your Opportunity:
This Administrative Support III position is the first point of contact for clients who call and attend the Grief Support Program for counseling. Given the sensitive nature of the Program, the ability to provide an empathic and understanding response to the bereaved who call and attend appointments is of utmost importance. This position requires the ability to focus and multitask within a fast-paced environment. The successful applicant will facilitate initial phone intakes for potential clients, which are often emotional in nature. As part of an established administrative team, this role requires flexibility and initiative as well as judgment and discretion in dealing with bereaved clients. It also requires the management of multiple competing demands such as conducting appointment and group reminder calls, managing clinician schedules, ongoing schedule change requests, and regular interruptions. Duties include: Registration of new clients. Booking and scheduling client appointments. Completing registrations accurately and completely in Connect Care. Supporting a busy clinical team. Preparation and support for grief group sessions. Building and maintaining counselor and group schedules/templates. General office duties, including faxing, filing, minute taking and managing mail. Includes other administrative duties as operationally required. Demonstrated ability to maintain a professionalism, manage stressful situations with empathy, and remain calm, courteous, sensitive and tactful with both colleagues and clients at all times is required.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Assisted Living Alberta Classification: Administrative Support III Union: AUPE GSS Unit and Program: Grief Support Program Primary Location: Richmond Road Diag Treat Centr Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.60 Posting End Date: 07-OCT-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 16-NOV-2026 Temporary End Date: 12-NOV-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 6 Shift Pattern: Days Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
5 years of administrative experience in a health care, mental health or counselling environment. Experience and proficiency with Connect Care. Experience and proficiency with Microsoft 365 applications.
Preferred Qualifications:
+5 years of administrative experience in a health care, mental health or counselling environment. Post secondary education related to administrative support and/or human services. Experience with booking appointments and client registration.
More about this job
Responsibilities
Serve as the first point of contact for bereaved clients, conduct initial phone intakes, register clients, and schedule appointments and reminder calls. Support clinicians and grief groups by maintaining schedules, completing records in Connect Care, and handling general office duties.
Requirements
Requires Grade 12 or equivalent, at least five years of administrative experience in a health care, mental health, or counselling environment, and proficiency with Connect Care and Microsoft 365. Preferred qualifications include related post-secondary education and experience with appointment booking and client registration.
Skills
- Administrative Support
- Client Registration
- Appointment Scheduling
- Connect Care
- Microsoft 365
- Phone Intake
- Schedule Management
- Client Communication
- Empathy
- Discretion
- Multitasking
- Stress Management
- Group Session Support
- Filing
- Faxing
- Minute Taking
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Social Services
Keywords
- Grief Support Program
- Administrative Support
- Health Care
- Mental Health
- Counselling
- Connect Care
- Microsoft 365
- Client Registration
- Appointment Scheduling
- Phone Intake
- Reminder Calls
- Clinician Schedules
- Group Schedules
- Grief Group Sessions
- Client Records
- Faxing
- Filing
- Minute Taking
- Mail Management
- Empathy
- Discretion
- Multitasking
- Stress Management
- Customer Service
