Original job description
Your Opportunity:
As an Administrative Support III, you will work as member of an integrated team supporting Allied Health Community (AHC). This is a dual role with duties as assigned, supporting both Central Intake and Clinical Programs. AHC Central Intake staff manage client calls through the Genesys system and receive referrals for several programs. Central Intake responsibilities include completing patient registrations, processing referrals and scheduling appointments. Additional responsibilities may include data entry and validation, maintain waitlists and generate documents and correspondence. Clinical program support may involve front desk reception, processing referrals and scheduling appointments. Additional responsibilities may include data entry, file management, minute taking, timekeeping, ordering supplies, and assisting with a variety of general activities to support site operations. As Administrative staff are often a first point of contact for clients, the successful candidate will demonstrate a friendly and flexible approach with strong customer service skills. This role requires advanced administrative skills, ability to work with others in a fast-paced environment and an aptitude for managing complex procedures. Selection process may involve a computer skills test.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Allied Health Community, Central Intake Primary Location: Northgate Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 07-OCT-2026 Employee Class: Regular Full Time Date Available: 17-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, Evenings Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Connect Care training (Referrals, Scheduling, and Registration) and experience with Ambulatory Clinic Patient Access Workflows. Minimum three years’ administrative experience in a health services setting. Advanced proficiency in computer applications including Microsoft Office Suite. Proven organizational, time management and interpersonal skills and the ability to collaborate and cooperate with others in a team environment. Advanced communication and customer service skills. Able to be self-directed and resourceful in managing unexpected issues. Able to lift up to 20lbs and manage extended sedentary periods; work for this position is primarily phone/computer based.
Preferred Qualifications:
Post-secondary certificate in medical/business/office administration or equivalent. Experience working in a call-center environment and providing exceptional customer service experience. Experience with Edmonton Zone Allied Health Community Programming.
More about this job
Responsibilities
Support Allied Health Community Central Intake and clinical programs by handling client calls, registering patients, processing referrals, and scheduling appointments. Provide additional administrative and site support, including data entry, waitlist and file management, correspondence, reception, minute taking, timekeeping, and supply ordering.
Requirements
Requires Grade 12 or equivalent, Connect Care training in referrals, scheduling, and registration, ambulatory clinic patient access workflow experience, and at least three years of administrative experience in a health services setting. Candidates must have advanced Microsoft Office skills, strong communication, customer service, organizational, and teamwork abilities, and be able to manage unexpected issues independently.
Skills
- Administrative Support
- Patient Registration
- Referral Processing
- Appointment Scheduling
- Data Entry
- Data Validation
- Waitlist Management
- Microsoft Office
- Customer Service
- Communication
- Organization
- Time Management
- Team Collaboration
- File Management
- Call-Center Support
- Connect Care
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Allied Health Community
- Central Intake
- Connect Care
- Patient Access Workflows
- Ambulatory Clinic
- Genesys
- Microsoft Office Suite
- Patient Registration
- Referral Processing
- Appointment Scheduling
- Data Entry
- Data Validation
- Waitlist Management
- Document Generation
- Correspondence
- Front Desk Reception
- File Management
- Minute Taking
- Timekeeping
- Supply Ordering
- Customer Service
- Call-Center Environment
- Health Services
- Administrative Support
- Team Collaboration
