Original job description
Your Opportunity:
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the University of Alberta Hospital, Stollery Children’s Hospital, Mazankowski Heart Institute, and the Kaye Edmonton Clinic. This position plays a key role in helping to foster a patient and family centered care delivery within a team environment by utilizing technology to facilitate communication with technologists, nursing, radiologists, inter-hospital departments, and other provider offices. This opportunity involves fast-paced direct and indirect patient interactions while maintaining confidentiality of patient information and providing a variety of clerical support and department duties. Contacts and advises patients and other care teams of upcoming appointment dates/times and any preparation necessary. The role of the Administrative Support III includes tasks such as tending to typical acute facility patient flow for multiple DI modality services, supporting various public facing reception desks, photocopying, faxing, assisting with image archiving, organizing office and clinical supplies, and fielding phone calls in order to address patient inquiries and relay messages appropriately. Accountable for learning department workflows, ensuring complete, accurate, and timely documentation, adapting to urgent prioritization of tasks or department needs, and communicating with colleagues and other departments. This is a weekdays evening position but with the possibility of a rotation change as required.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: UAH, Stollery, MAHI, KEC Diagnostic Imaging Primary Location: U of A Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 14-OCT-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 26-OCT-2026 Temporary End Date: 31-OCT-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, Evenings, Nights, Weekends, On Call Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Clerical experience in an acute, fast-paced, time sensitive healthcare environment. Working knowledge of Provincial Enterprise Imaging (PEI) archiving system and Connect Care (CC) platforms. Basic knowledge of Connect Care registration and appointment scheduling. Medical terminology or equivalent education. Proficient in using a computer, MS Word, Excel, Outlook, and SharePoint, as well as high volume phone calls, faxes, and in-person communication. Demonstrated maintenance of AHS Required Organizational Learning (ROL). This position sits for extended periods of time, may be required to travel between buildings on-site, supports patients in-person and over the phone, covers overtime and any on-call requirements, and works in high traffic interdisciplinary environments.
Preferred Qualifications:
1yr recent experience in DI and Hospital Emergency departments. Experience on CC Radiant platforms. Ability to work under pressure, manage fast-changing priorities, respond and support emergent acute patient needs. Strong organizational, technical, interpersonal, accountable, problem solving and communication skills. Demonstrates reliability, initiative, good judgement, teamwork, and patient-focused care. Medical office assistant, hospital unit clerk, or equivalent certification recommended.
More about this job
Responsibilities
Provide clerical and reception support for diagnostic imaging services across multiple hospital sites, including managing patient flow, scheduling and appointment communications, handling inquiries, and supporting image archiving and office operations. Maintain accurate and timely documentation, protect confidential patient information, and adapt priorities to urgent patient and department needs.
Requirements
Requires Grade 12 or equivalent, acute-care clerical experience, medical terminology, and working knowledge of Connect Care, Provincial Enterprise Imaging, and basic registration and scheduling. Candidates must be proficient with Microsoft Office and SharePoint, maintain required organizational learning, and communicate effectively in a fast-paced healthcare environment; recent diagnostic imaging or emergency department experience is preferred.
Skills
- Clerical Support
- Patient Scheduling
- Patient Communication
- Medical Terminology
- Connect Care
- Provincial Enterprise Imaging
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- SharePoint
- Image Archiving
- Confidentiality
- Prioritization
- Organization
- Problem Solving
- Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Diagnostic Imaging
- Acute Care
- Patient Flow
- Patient Scheduling
- Appointment Preparation
- Patient-Centered Care
- Family-Centered Care
- Connect Care
- Connect Care Radiant
- Provincial Enterprise Imaging
- Image Archiving
- Medical Terminology
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- SharePoint
- Reception
- Clerical Support
- Patient Confidentiality
- High-Volume Phone Calls
- Faxing
- Documentation
- Appointment Registration
- Acute Patient Needs
- Interdisciplinary Teamwork
- AHS Required Organizational Learning
