Original job description
Your Opportunity:
Reporting to the managers of Gastroenterology/Hepatology and GI Central Access Triage, the casual Administrative Support III plays a key role in supporting the delivery of efficient, patient-centered care within two busy departments: the GI/HEP outpatient clinic and the GI CAT program. Within GI CAT, the successful candidate is responsible for referral data entry, maintaining referral and letter workqueues, responding to enquiries from and sending updates to referring providers, and collaborating with a multidisciplinary team to ensure referrals are managed safety and efficiently. When assigned to the outpatient clinic, this position is the first point of contact for patients and visitors, responsible for providing exceptional customer service while facilitating the day-to-day operations of the clinic. Key responsibilities include reception and clerical duties, assisting patients with forms and consents, triaging incoming telephone calls and correspondence, conducting appointment reminder calls, and processing selected physician orders. Working in a high-volume, fast-paced environment, this role requires strong organizational, communication, problem-solving, and multitasking skills, along with meticulous attention to detail. The ability to work effectively both independently and as part of a team is essential. The clinic currently operates Monday through Friday between 0645 and 1800 (7.75 hour shifts), with hours subject to change based on operational requirements. This position offers opportunities for cross-training and development within the department, including Endoscopy Unit Clerk (ASIV), and GI/Hepatology Procedure Booking Clerk (ASIV).
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Gastroenterology/GI CAT Primary Location: Foothills Medical Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 15-OCT-2026 Employee Class: Casual/Relief Date Available: 25-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Completion of Medical Office Assistant course required. Minimum of one year in a medical clerical position required. Accurate keyboarding skills with a minimum of 45 wpm required. Ability to work with various types of equipment including fax machines, photocopiers and printers required. Professional phone etiquette and fostering positive patient and colleague relationships is necessary. Organization, prioritization and time management are essential. Must be able to function in a high volume, fast-paced multidisciplinary environment with frequent interruptions. Physical requirements include manual dexterity, frequent walking, frequent computer work and ability to carry up to 15 lbs. Requirement to commit availability of minimum 3 days/week for 2-3 months to successfully orientate and become proficient in role
Preferred Qualifications:
Knowledge and understanding of GI/Hepatology terminology, procedures and tests. Experience in referral management with training in Connect Care to the referral coordinator role and workqueue management preferred
More about this job
Responsibilities
Manage referral data and workqueues, communicate with referring providers, and coordinate referral processing with a multidisciplinary team. Provide reception and clerical support for the outpatient clinic, assist patients, handle calls and correspondence, make appointment reminder calls, and process selected physician orders.
Requirements
Requires Grade 12 or equivalent, completion of a Medical Office Assistant course, at least one year of medical clerical experience, and accurate keyboarding at a minimum of 45 words per minute. Candidates must be organized, professional, and able to manage frequent interruptions in a fast-paced environment; GI/Hepatology knowledge and referral management experience are preferred.
Skills
- Referral Data Entry
- Referral Management
- Workqueue Management
- Medical Clerical Support
- Reception
- Patient Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Appointment Reminder Calls
- Data Entry
- Keyboarding
- Organization
- Prioritization
- Time Management
- Communication
- Multitasking
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Gastroenterology
- Hepatology
- GI Central Access Triage
- Outpatient Clinic
- Medical Office Assistant
- Referral Data Entry
- Referral Management
- Workqueue Management
- Connect Care
- Referral Coordinator
- Medical Clerical
- Patient-Centered Care
- Reception
- Appointment Reminders
- Physician Orders
- Multidisciplinary Team
- Telephone Etiquette
- Keyboarding
- Fax Machines
- Photocopiers
- Printers
- Patient Forms
- Consent Forms
- GI Procedures
- Endoscopy
