Original job description
Your Opportunity:
The Northern Alberta Urology Centre (NAUC), located on the 7th Floor of the Kaye Edmonton Clinic (KEC), has a vision to provide state of the art urology care in an academic and research environment. We are seeking an experienced, innovative and motivated Booking Clerk interested in applying your knowledge and skills to make a difference in the lives of patients and staff. Working under the direction of the NAUC Management team, the Booking Clerk is a key member of the NAUC multidisciplinary team who is responsible for scheduling of clinical appointments and ambulatory procedures. Working in collaboration with the Referral and Triage team, the incumbent will be required to obtain and maintain all records associated with appointment scheduling at the Northern Alberta Urology Centre. This position entails greeting patients, answering multi-line telephones, coordinating the flow of patients and providing comprehensive clerical support in a busy clinic setting all while ensuring the patients are seen in a timely and efficient manner. This role includes: scanning and filing of charts, scheduling of appointments for numerous Urologists, verifying patient information and coordinating test requisitions as directed. This position involves flexibility in day to day responsibilities. The incumbent will be expected to work in a professional manner and maintain confidentiality at all times.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support III Union: AUPE GSS Unit and Program: Urology/Surgery/Orthopedica/ENT Primary Location: Edmonton Clinic Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 15-OCT-2026 Employee Class: Regular Full Time Date Available: 09-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Successful completion of Medical Terminology required. CPR Basic Life Support Health Care Provider (BLS - HCP) required. Minimum of two years experience in a health care based organization (medical office or hospital setting) is required within the past 5 years. Requires excellent working knowledge and experience with Microsoft Office including but not limited to, Word, Excel, PowerPoint and Outlook e-mail and Calendar is required. Demonstration of excellent organizational, interpersonal, written and verbal communication skills required. Excellent problem-solving skills and ability to work under pressure to meet timelines with minimal supervision required. Self-direction, adaptability and flexibility are required while working in a fast-paced, multi-faceted work environment. Required on occasion to transfer or transport patients and equipment, which may involve pushing or pulling over 50 lbs. Walking, sitting, or standing for extended periods frequently required. Required to be able to lift equipment and/or deliveries for transport to the appropriate team members. Requires experience and skills with telephone answering and trouble-shooting calls. Previous data entry experience required.
Preferred Qualifications:
More about this job
Responsibilities
Schedule clinical appointments and ambulatory procedures for multiple urologists, maintain appointment-related records, and coordinate with the Referral and Triage team. Greet patients, answer multi-line phones, coordinate patient flow, manage charts and test requisitions, and provide comprehensive clerical support while maintaining confidentiality.
Requirements
Requires Grade 12 or equivalent, successful completion of medical terminology, current CPR Basic Life Support Health Care Provider certification, and at least two years of recent experience in a healthcare organization. Candidates also need Microsoft Office proficiency, telephone and data-entry experience, strong communication and organizational skills, and the ability to work independently under pressure and perform occasional patient or equipment transport.
Skills
- Appointment Scheduling
- Medical Terminology
- Patient Records Management
- Telephone Answering
- Microsoft Office
- Data Entry
- Organizational Skills
- Interpersonal Communication
- Written Communication
- Verbal Communication
- Problem-Solving
- Confidentiality
- Patient Coordination
- Time Management
- Adaptability
- Flexibility
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Administrative Support
- Booking Clerk
- Urology
- Healthcare
- Medical Office
- Hospital
- Appointment Scheduling
- Ambulatory Procedures
- Referral And Triage
- Medical Terminology
- CPR
- Basic Life Support Health Care Provider
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Email And Calendar
- Patient Records
- Chart Scanning And Filing
- Test Requisitions
- Telephone Troubleshooting
- Data Entry
- Patient Flow Coordination
- Confidentiality
- Patient Transport
