Original job description
Your Opportunity:
Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique lifetime identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Health Information Management/Patient Access Primary Location: Fairview Health Complex Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.71 Posting End Date: 10-NOV-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 20-NOV-2026 Temporary End Date: 20-MAY-2027 Hours per Shift: 7, 6.5, 7.75 Length of Shift in weeks: 6 Shifts per cycle: 24 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted). Fluent in written and spoken English language. Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).
Preferred Qualifications:
MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.
More about this job
Responsibilities
Register patients, verify demographic and financial information, and support reception, switchboard, wayfinding, and related clerical functions. Maintain health record integrity by retrieving, preparing, scanning, and auditing records, respond to authorized information requests, and perform payment and safekeeping duties.
Requirements
Completion of Grade 12 or equivalent, working knowledge of Microsoft Outlook, Word, and Excel, a Medical Terminology Certificate or equivalent, and accurate keyboarding at a minimum of 40 words per minute are required. Fluent written and spoken English is required; a MOA or Unit Clerk course and experience in patient registration, financial records, or telecommunications are preferred.
Skills
- Patient Registration
- Health Records Management
- Medical Terminology
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Keyboarding
- Telephone Switchboard Operation
- Financial Recordkeeping
- Scanning and Auditing Records
- Customer Service
- Wayfinding
- Data Entry
Benefits
- Remote Retention Allowance
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Finance & Accounting
Keywords
- Health Information Management
- Patient Access
- Patient Registration
- Connect Care
- Electronic Clinical Information System
- Health Records
- Medical Terminology
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Keyboarding
- Switchboard
- Demographic Information
- Insurance Validation
- Financial Information
- Identification Wristbands
- Lifetime Identifiers
- Record Scanning
- Record Auditing
- Reception
- Wayfinding
- Security Cameras
- Code Alerts
- Payment Processing
- Trust Accounts
- Access and Disclosure Requirements
