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DU
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Administrative Support III

Claresholm, AB, Canada

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Willow Creek Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 12-NOV-2026 Employee Class: Regular Full Time Date Available: 22-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable · Full-time

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Job details

Pay: Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Willow Creek Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 12-NOV-2026 Employee Class: Regular Full Time Date Available: 22-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Your Opportunity:

Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI) at the Willow Creek Continuing Care Centre, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders Collect hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties as assigned in Registration & Records Management Departments.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Willow Creek Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 12-NOV-2026 Employee Class: Regular Full Time Date Available: 22-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written.

Preferred Qualifications:

One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.

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More about this job

Responsibilities

Interview patients or family members to verify identity and collect demographic and financial information, then accurately register patients in Connect Care according to provincial standards. Support health information and registration operations by handling payments, answering calls and providing wayfinding, assisting stakeholders, and training new staff or students.

Requirements

Requires Grade 12 or equivalent, relevant medical office or post-secondary education, and one year of recent registration experience in an acute care facility. Applicants must be proficient with Connect Care, Netcare/Person Directory, Client Registry, and Microsoft Office, have medical terminology knowledge and a typing speed of 40 words per minute, and communicate effectively in English.

Skills

Patient Registration
Connect Care
Netcare
Client Registry
Microsoft Office
Medical Terminology
Data Entry
Cash Handling
Point-of-Sale Transactions
Customer Service
Telephone and Switchboard Support
Communication
Multitasking
Training and Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Health Information Records Management
Patient Registration
Provincial Registration Standards and Practices
Connect Care
Netcare
Person Directory
Client Registry
Microsoft Office
Windows
Word
Excel
Outlook
Microsoft Teams
Medical Terminology
Patient Demographics
Financial Information
Record Linkage
Release of Information Process
Point of Sale
Cash Handling
Uninsured Services
Long-Term Care Accommodation Fees
Trust Accounts
Patient Chargeables
Switchboard
Wayfinding
Acute Care
Typing Speed
Customer Service

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Jobs in Canada