Original job description
Your Opportunity:
The Administrative Support III Front Desk position provides a diverse set of activities for the Home Care management teams within Assisted Living Alberta, reporting directly to the Manager of Ambulatory Clinics and Administration. Key Responsibilities as Directed and Required by Leadership include but are not limited to the following: Clinical Support: Checking in patients. Interviews patients to obtain relevant information (e.g. demographic or health information). Scheduling a variety of appointments for nursing and specialty physician clinics. Operational Support: Responds to inquiries related to operational procedures. Maintains spreadsheet of staff absence calls, and sends email notifying home care office of staff absence calls. Sends, receives and files clinic faxes including directing incoming referrals. Operates various office equipment and acts as resource to staff for support related to fax machines, photocopiers, label printers, phones, and computers. Switchboard: Manages 3 phone lines, directing calls to 100+ staff including RN case managers, Assistant Head Nurses, Managers, LPN’s, Social Workers, Educators, other administrative support staff, as well as other programs and agencies. Passes messages to staff from patients, physicians, and other programs by utilizing MS Teams, voicemail, and email.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Assisted Living Alberta Classification: Administrative Support III Union: AUPE GSS Unit and Program: Integrated Home Care Primary Location: Melcor Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 13-NOV-2026 Employee Class: Casual/Relief Date Available: 14-DEC-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Weekends Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Knowledge and operation of Microsoft Office, Outlook, Word and Excel. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts based on operational needs.
Preferred Qualifications:
Connect Care experience. Experience in medical office setting is preferred.
More about this job
Responsibilities
Provide front-desk and administrative support to Home Care management teams, including checking in patients, gathering information, and scheduling clinic appointments. Manage phone lines and messages, process clinic faxes and referrals, track staff absence calls, respond to operational inquiries, and support staff with office equipment.
Requirements
Completion of Grade 12 or equivalent and knowledge of Microsoft Office, Outlook, Word, and Excel are required. Candidates must communicate effectively, work independently and as part of a team, maintain attention to detail and professionalism, handle stressful situations tactfully, prioritize amid interruptions, and be available for all shifts; Connect Care and medical office experience are preferred.
Skills
- Patient Check-In
- Patient Interviews
- Appointment Scheduling
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Telephone Switchboard Operation
- Fax and Referral Processing
- Office Equipment Operation
- Staff Absence Tracking
- Communication
- Attention to Detail
- Prioritization
- Empathy
- Independent and Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Assisted Living
- Integrated Home Care
- Administrative Support
- Front Desk
- Patient Check-In
- Patient Interviews
- Demographic Information
- Health Information
- Appointment Scheduling
- Nursing Clinics
- Specialty Physician Clinics
- Operational Procedures
- Staff Absence Tracking
- Clinic Faxes
- Incoming Referrals
- Telephone Switchboard
- Microsoft Teams
- Voicemail
- Email
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Connect Care
- Medical Office
