Administrative Support III

Your Opportunity:

This position is part of a team of Administrative Support III staff providing administrative support to the daily operations of the Gastroenterology Central Access Triage (GI CAT) Department within the Edmonton Corridor that works closely with nursing staff, primary care physicians, physician specialists, and nurse practitioners to support patient access and care coordination. GI CAT consists of two teams that support referral processing, patient triage, and scheduling activities that requires proficiency in electronic medical records systems with demonstrated accurate and efficient data entry. Responsibilities include validating and updating patient demographics and healthcare numbers, assessing referral information, creating and formatting documents, and maintaining accurate records with strong attention to detail. Staff must manage a high volume of inbound and outbound telephone calls and communicate professionally and effectively with patients, families, physicians, clinic staff, and hospital-based support teams. The ability to remain calm and patient-focused when responding to sensitive inquiries, complex situations, or challenging callers is essential. Accurate, timely documentation of interactions and patient encounters is required. Team members must possess strong critical thinking, problem-solving, organizational, and prioritization skills, be able to work independently in a fast-paced environment while meeting established timelines. Strong interpersonal, written, and verbal communication skills are essential. Contributing positively to a collaborative team environment and maintain professional relationships with patients, physicians, clinic staff, and healthcare partners is expected. Work is patient and family-centered, requiring professionalism, confidentiality and compliance with Protection of Privacy Act (POPA) and Access to Information Act (ATIA).

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification:
• Administrative Support III
• Union:
• AUPE GSS
• Unit and Program:
• Gastroenterology Central Access Triage
• Primary Location:
• Seventh Street Plaza
• Location Details:
• As Per Location
• Multi-Site:
• Not Applicable
• FTE:
• 1.00
• Posting End Date:
• 20-NOV-2026
• Temporary Employee Class:
• Temp F/T Benefits
• Date Available:
• 30-NOV-2026
• Temporary End Date:
• 31-MAY-2027
• Hours per Shift:
• 7.75
• Length of Shift in weeks:
• 2
• Shifts per cycle:
• 10
• Shift Pattern:
• Days
• Days Off:
• Saturday/Sunday
• Minimum Salary:
• $25.72
• Maximum Salary:
• $31.25
• Vehicle Requirement:
• Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Post-secondary certification in Medical Office Administration or equivalent. Completion of Medical Terminology course is required and may be demonstrated through a written test. Previous experience in data entry and high level of keyboarding. Typing accuracy and proficiency of at least 70 WPM, demonstrated in a typing test. Proficiency in Microsoft Word, Excel, and Outlook. Exceptional communication and organizational skills with the ability to prioritize in a fast-paced environment is essential.

Preferred Qualifications:

Connect Care experience/proficiency preferred. Preference to candidates who have existing Connect Care roles: Schegistrar with Referrals, Lumens Front Desk Scheduler, Referrals, Coordinator, Endoscopy Scheduler or Surgical Office Assistant. Relevant education & experience may be considered. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.