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Alberta Health Services

Administrative Support III

St. Albert, AB, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Your Opportunity:

At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations. Performs other related duties as assigned by the Supervisor.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration, Switchboard and Patient Information Primary Location: Sturgeon Community Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 29-SEP-2026 Employee Class: Regular Full Time Date Available: 12-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 6 Shifts per cycle: 30 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Preferred Qualifications:

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.

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More about this job

Responsibilities

Responsible for obtaining and inputting accurate demographic and financial information for patients at various health system entry points. Ensures safe patient care through positive identification and adherence to provincial registration standards and privacy legislation.

Requirements

Requires a high school diploma, a medical terminology certificate, and a typing speed of 40 wpm. Preferred candidates have post-secondary education as a Medical Office Assistant or Unit Clerk and experience in a healthcare setting.

Skills

Patient Registration
Medical Terminology
Typing (40 wpm)
Customer Service
Data Entry
Patient Identification
English Proficiency
Time Management
Interpersonal Communication
Computer Literacy
Healthcare Administration

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Patient Information
Medical Terminology
Health Information Act
Access to Information Act
Protection of Privacy Act
Demographic Data
Financial Agreement Forms
Patient Identification
Hospital Information System
Medical Office Assistant
Unit Clerk
Admitting Clerk
Provincial Registration Standards
Patient Care

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