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Added 28 mins ago
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Alberta Health Services

Administrative Support III

Canmore, AB, Canada

Job type: Temporary
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Your Opportunity:

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) at the Canmore General Hospital, this Administrative Support III temporary full-time position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information. In accordance with the Provincial Registration Standards and Practices (PRSP), this front facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public. Other responsibilities include but are not limited to: Interacts with all internal and external stakeholders. Collects hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/ Trust Accounts and patient chargeables. Point of Sale (POS) collection and cash handing. Answer telephones/switchboard, and assists with wayfinding. Train and mentor new clerks and students as required. Ability to manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Maintain the integrity of patient records (prep, scan, verify & validate & auditing & remediation in Health Records. Other duties as assigned in Records Management and Registration Departments.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Canmore General Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 29-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 19-OCT-2026 Temporary End Date: 14-FEB-2028 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk and/or Post-secondary education applicable to the position. Computer experience including: Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). Must be able to stand/sit for prolonged periods of time, be able to lift up to 25lbs. Medical Terminology, typing speed of 40 wpm (tests administered). One year Admitting/Registration experience in an Acute Care Facility within the last two years. Ability to work with minimal supervision. Ability to understand and communicate effectively in both writing and verbally in English.

Preferred Qualifications:

Customer service experience. Experience in Health Records. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI within an AHS facility.

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More about this job

Responsibilities

The position is responsible for registering patients, verifying demographic and financial information, and maintaining accurate patient records within the hospital system. Additionally, the role involves managing switchboard duties, handling cash collections, and providing exceptional customer service to patients and staff.

Requirements

Candidates must have completed Grade 12 and possess relevant post-secondary education such as a Medical Office Assistant or Unit Clerk certification. One year of admitting or registration experience in an acute care facility is required, along with proficiency in medical terminology and computer systems.

Skills

Patient registration
Medical terminology
Customer service
Switchboard operation
Data entry
Health records management
Cash handling
Point of sale
Connect care
Netcare
MS office
Patient identification
Auditing
Mentoring
Wayfinding

Visa sponsorship

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Keywords

Administrative Support
Registration
Patient Information
Canmore General Hospital
Connect Care
Netcare
Quanum
Medical Terminology
Acute Care
Health Records
Switchboard
Data Validation
Cash Handling
Point of Sale
Customer Service
Patient Identification
Records Management
MS Office
Unit Clerk
Medical Office Assistant

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