Original job description
Your Opportunity:
You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the Edmonton Zone. The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with the training and orientation of new staff. As the successful Scheduler your key responsibilities will include: filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support Edmonton Zone. Staff work at the Staffing Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Provincial Scheduling Shared Services Primary Location: Alberta Hospital Edmonton Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 15-OCT-2026 Employee Class: Regular Full Time Date Available: 26-OCT-2026 Hours per Shift: 9 Length of Shift in weeks: 10 Shifts per cycle: 43 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Completion of some post-secondary education (e.g. course(s) in office of business administration, medical office assistant) or other related fields. Knowledge and operation of Microsoft Outlook, Word and Excel. Ability to participate and complete 6-week training period as required (casual postings). Ability to participate and complete additional training as required. (casual postings). Minimum 1 year customer service experience. Minimum 1 year scheduling experience.
Preferred Qualifications:
Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application. Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, Scheduling System Application, Automated Callout Solution).
More about this job
Responsibilities
Fill pre-booked and urgent staffing shifts, anticipate staffing needs, and alert managers to shifts requiring further attention. Enter payroll data, prepare scheduling reports and records, compile statistics, and support client communication and staff orientation.
Requirements
Requires some post-secondary education in office or business administration, medical office assistance, or a related field, knowledge of Microsoft Outlook, Word, and Excel, and at least one year each of customer service and scheduling experience. Additional training participation is required for casual postings; experience with centralized staffing, scheduling software, payroll, call centers, or unionized and 24/7 healthcare environments is preferred.
Skills
- Staff Scheduling
- Payroll Data Entry
- Customer Service
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Scheduling System Applications
- Timekeeping
- Scheduling Reports
- Statistical Reporting
- Interpersonal Communication
- Attention To Detail
- Prioritization
- Staff Training And Orientation
- Adaptability
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Human Resources
- Customer Service & Support
Keywords
- Administrative Support
- Staff Scheduling
- Scheduling System Application
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Payroll
- Timekeeping
- Kronos
- Automated Callout Solution
- Customer Service
- Call Center
- Healthcare
- Patient Care
- Unionized Environment
- 24/7 Operations
- Scheduling Reports
- Statistical Information
- Staffing Service Centre
- Collective Agreement
- Employee Scheduling
- Staff Training
- Interdisciplinary Communication
