Original job description
Your Opportunity:
Located at the Lois Hole Hospital for Women (LHHW), this position supports the Women's Ambulatory Clinics specifically the Maternal Fetal Medicine program, which is a busy ambulatory care environment providing specialized outpatient services. The Administrative Support IV also provides coverage and support to the ambulatory care clinics within the facility as needed. In this role, the Administrative Support IV serves as the first point of contact for patients and plays a key part in maintaining efficient clinic operations. Responsibilities include checking in patients, coordinating and booking appointments, managing referrals and documentation, answering phones, preparing forms and requisitions, and maintaining clinic supplies. The position ensures smooth clinic flow and contributes to a positive patient experience across multiple programs. Professionalism, adaptability, and strong organizational and communication skills are essential. The successful incumbent works collaboratively within a multidisciplinary team and consistently demonstrates the Essential Habits of the Royal Alex Way in all interactions with patients, families, and staff.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Women's Ambulatory Clinic Primary Location: Royal Alexandra Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 15-OCT-2026 Employee Class: Regular Full Time Date Available: 26-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 4 Shifts per cycle: 20 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Completion of post-secondary education in business administration, medical office assistant), or other related fields. Completion of 9–12-month Medical Office Certificate, medical terminology and experience within medical/hospital setting required. Strong proof reading and typing skills, Connect Care experience required. 1-2 years current experience as an Administrative Support IV in an Ambulatory Clinic in a Hospital Setting required. 1-3 years' experience in women's health required. Physical demands include computer and phone use, long hours of sitting, standing, and walking within program. There is occasion for lifting required within this position. Previous experience in data entry and high level of keyboarding is required. Ability to work with and support patients and families during emotionally challenging health journey. Demonstrated reliability/dependability required. Use of soap or hand-based sanitizer is required.
Preferred Qualifications:
MOA/Unit Clerk experience in a high acuity setting is preferred. Relevant education & experience in Women’s Health Ambulatory setting is preferred.
More about this job
Responsibilities
Serve as the first point of contact for patients in the Maternal Fetal Medicine program and other ambulatory clinics, handling check-ins, appointments, referrals, documentation, calls, forms, and requisitions. Support efficient clinic operations by maintaining supplies, coordinating patient flow, and collaborating with multidisciplinary teams.
Requirements
Requires post-secondary education in business administration, medical office assistance, or a related field, plus a 9–12-month Medical Office Certificate, medical terminology, hospital experience, and Connect Care experience. Applicants must have 1–2 years of current Administrative Support IV experience in a hospital ambulatory clinic and 1–3 years of women's health experience, along with strong typing, proofreading, data-entry, reliability, and patient-support skills.
Skills
- Patient Check-In
- Appointment Scheduling
- Referral Management
- Medical Documentation
- Telephone Communication
- Form and Requisition Preparation
- Clinic Supply Management
- Proofreading
- Typing
- Data Entry
- Keyboarding
- Connect Care
- Medical Terminology
- Organization
- Communication
- Multidisciplinary Teamwork
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Administrative Support IV
- Women's Ambulatory Clinic
- Maternal Fetal Medicine
- Ambulatory Care
- Patient Check-In
- Appointment Booking
- Referral Management
- Medical Documentation
- Connect Care
- Medical Office Certificate
- Medical Terminology
- Business Administration
- Medical Office Assistant
- Data Entry
- Keyboarding
- Proofreading
- Clinic Operations
- Patient Flow
- Requisitions
- Women's Health
- Hospital Setting
- Multidisciplinary Team
- Patient and Family Support
- High-Acuity Setting
