Original job description
Your Opportunity:
We are looking for an enthusiastic and experienced Administrative Support IV for our Edmonton Diagnostic Imaging Central Scheduling Team! This position is accountable to the Manager of Edmonton Central Scheduling, Projects, and Initiatives for the effective performance of numerous clerical duties relative to the scheduling of Diagnostic Imaging exams at sites across the Edmonton Corridor. As an Administrative Support IV in this department, you will be required to provide accurate and efficient scheduling of DI exams while maintaining a Corridor-wide waitlist across multiple sites and imaging modalities. Working under minimal supervision, you will liaise with radiologists, physician’s offices, administration, and other hospital departments to address scheduling needs across the Edmonton Corridor while following provincial scheduling guidelines to ensure that patient exams are scheduled appropriately. The Administrative Support in this position will be responsible for a variety of administrative tasks which may include patient pre-registration, transcribing and scheduling physician orders, and communicating with patients in a timely and accurate manner with various dates, times and instructions related to their Diagnostic Imaging exam. A high degree of tact, diplomacy and patience is required as many of these patients can be in a stressed and unwell state. Accuracy is required to ensure that scheduling is completed according to provincial guidelines and that all pertinent information is relayed and understood by patients.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Edmonton Diagnostic Imaging – Centralized Patient Scheduling Primary Location: Seventh Street Plaza Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.50 Posting End Date: 03-NOV-2026 Temporary Employee Class: Temp P/T Benefits Date Available: 16-NOV-2026 Temporary End Date: 31-OCT-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 5 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Medical Office Administration Certification with Medical Terminology Certification required. Minimum of one (1) year recent scheduling experience with Connect Care required. Minimum of three (3) years recent Diagnostic Imaging experience required with an understanding of Diagnostic Imaging scheduling processes. Word Processing experience with MS Office Suite required Must be cognizant of all legal regulations and AHS Policies as they apply to Diagnostic Imaging (for example, HIA & FOIP). Must have excellent oral and written communication skills with the ability to listen, comprehend and orally respond to or relay information, directions, or questions in person, over the phone or in writing, in an accurate, clear, and concise manner Must have excellent interpersonal and public relation skills with polite and pleasant telephone manners. Must be able to work at a fast pace to consistently produce a high level of accuracy, attention to detail, and efficiency. Ability to work and problem solve under minimal supervision required. Ability to sit or stand for long periods of time at a computer in a close environment with other team members. Must be able to organize and prioritize tasks, while adapting to changing circumstances and interruptions.
Preferred Qualifications:
More about this job
Responsibilities
Schedule Diagnostic Imaging exams across multiple Edmonton Corridor sites and modalities, maintain the corridor-wide waitlist, and coordinate scheduling needs with radiologists, physician offices, and hospital departments. Complete administrative tasks such as patient pre-registration and order transcription, and communicate exam dates, times, and instructions accurately to patients.
Requirements
Requires some post-secondary education, Medical Office Administration and Medical Terminology certifications, at least one year of recent Connect Care scheduling experience, and at least three years of recent Diagnostic Imaging experience. Candidates must have MS Office skills, knowledge of applicable privacy regulations and policies, strong communication and interpersonal abilities, accuracy, organization, and the ability to work independently in a fast-paced environment.
Skills
- Diagnostic Imaging Scheduling
- Connect Care
- Medical Terminology
- Medical Office Administration
- Patient Pre-Registration
- Transcribing Physician Orders
- Waitlist Management
- MS Office Suite
- Oral and Written Communication
- Interpersonal Skills
- Attention to Detail
- Accuracy
- Task Prioritization
- Problem Solving
- Patient Communication
- Privacy and Health Information Compliance
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Diagnostic Imaging
- Centralized Patient Scheduling
- Connect Care
- Medical Office Administration Certification
- MS Office Suite
- Patient Pre-Registration
- Physician Orders
- Waitlist Management
- Provincial Scheduling Guidelines
- Health Information Act
- Freedom of Information and Protection of Privacy
- AHS Policies
- Patient Communication
- Scheduling Processes
- Administrative Support
- Accuracy
- Attention to Detail
- Task Prioritization
- Problem Solving
