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Alberta Health Services

Administrative Support IV

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Classification: Administrative Support IV Union: AUPE GSS Unit and Program: MAiD Primary Location: Rockyview General Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 10-NOV-2026 Employee Class: Regular Full Time Date Available: 14-DEC-2026 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable · Full-time

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Job details

Pay: Classification: Administrative Support IV Union: AUPE GSS Unit and Program: MAiD Primary Location: Rockyview General Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 10-NOV-2026 Employee Class: Regular Full Time Date Available: 14-DEC-2026 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Job type: Full-time
Apply by: Dec 4, 2026
Experience: Recognized Unit Clerk or Medical Office Assistant certificate required. 5 years Admin Support experience, minimum two years in community-based program.
Posting language: English
Posted: Nov 4, 2026

Original job description

Your Opportunity:

Join a professional and passionate team dedicated to helping eligible patients navigate and coordinate Medical Assistance in Dying (MAiD). Working out of Rockyview General Hospital, the position reports to the Care Manager and is responsible for supporting the operations of the multidisciplinary team and program in Calgary, Central and Southern Alberta. The Admin Support IV is a multidimensional, dynamic position. Working under minimal guidance and direction, the ASIV demonstrates enhanced skills to perform a variety of activities, including but not limited to, payroll administration, scheduling and coordinating a large, diverse casual team, development and maintenance of tracking tools, and document management. Experience with quality improvement an asset. The ASIV works closely with the ASIII as well as MAiD Coordinators, RNs, NPs and physicians across a large geographic area and in varied settings. The MAiD Program is evolving, and the successful candidate may be asked to support new initiatives and processes as they are developed. The successful candidate will be a confident, self-starter who embraces change and has demonstrated experience in roles with significant responsibility. The team includes a large and diverse casual component, so an ability to adjust to varied requests and constraints is key, as well as experience with payroll both in ePeople and WFM. Strong organisation and communication skills are required in addition to keen attention to detail; must be able to balance multiple priorities and tight deadlines. The ideal candidate is flexible, process-oriented, a problem solver and compassionate. The position requires an ability to work and communicate effectively within an expert/complex interdisciplinary team. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support IV Union: AUPE GSS Unit and Program: MAiD Primary Location: Rockyview General Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 10-NOV-2026 Employee Class: Regular Full Time Date Available: 14-DEC-2026 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Recognized Unit Clerk or Medical Office Assistant certificate required. 5 years Admin Support experience, minimum two years in community-based program. Experience with scheduling and payroll (ideally ePeople and WFM). Demonstrated experience in roles requiring increasing independence, responsibility and problem solving. Demonstrated ability to work and communicate with a professional clinical team. Proficient knowledge of Microsoft 365 Programs, including excel, and other computer use. Demonstrated attention to detail and accuracy; ability to evaluate work tasks for completion and accuracy. Demonstrated organizational skills. Minimum typing speed of 45 wpm. Must be comfortable with Medical Assistance in Dying. Experience working within a multidisciplinary team. Demonstrated ability to work independently but also as part of a team. Excellent patient relations skills with ability to de-escalate and appropriately manage difficult interactions with patients. Demonstrated ability to work efficiently and prioritize with frequent interruptions. Experience with quality/process improvement.

Preferred Qualifications:

Experience with RedCAP. Experience with invoices and coding. Experience with Connect Care. Participation in a Launch an asset. Experience with WFM. Experience supporting recruitment activities.

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More about this job

Responsibilities

Support the operations of the MAiD multidisciplinary team and program across Calgary, Central, and Southern Alberta, including payroll, scheduling a large casual team, maintaining tracking tools, and managing documents. Coordinate with clinical staff and support evolving program initiatives and processes.

Requirements

Requires a recognized Unit Clerk or Medical Office Assistant certificate, some post-secondary education, and five years of administrative support experience, including at least two years in a community-based program. Candidates must have scheduling and payroll experience, strong Microsoft 365 and organizational skills, a minimum typing speed of 45 wpm, and the ability to work independently and effectively with clinical teams and patients.

Skills

Payroll Administration
Scheduling
Team Coordination
Document Management
Tracking Tools
Microsoft 365
Excel
Organization
Communication
Attention To Detail
Problem Solving
Prioritization
Patient Relations
De-escalation
Quality Improvement
Multidisciplinary Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Medical Assistance In Dying
MAiD
Administrative Support
Unit Clerk Certificate
Medical Office Assistant Certificate
Payroll Administration
ePeople
WFM
Scheduling
Microsoft 365
Excel
RedCAP
Connect Care
Invoices
Coding
Recruitment
Quality Improvement
Process Improvement
Document Management
Tracking Tools
Multidisciplinary Team
Patient Relations
De-escalation
Community-Based Program
Typing

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