Administrative Support IV – Fleet Maintenance

Your Opportunity:

Emergency Health Services (EHS) Fleet is seeking a highly organized and detail-oriented EMS Fleet Warranty Specialist (Administrative Support IV) to support warranty administration and fleet operations for Alberta's provincial ambulance fleet. This position plays a key role in maximizing warranty recoveries, reducing repair costs, minimizing vehicle downtime, and supporting fleet reliability through collaboration with manufacturers, vendors, service providers, and internal stakeholders. Key responsibilities include reviewing repair transactions and invoices to identify warranty, rework, recall, campaign, and reimbursement opportunities; tracking warranty recoveries, denied claims, and cost savings; administering Special Parts Assistance Cases (SPAC); monitoring delayed parts to support timely repairs; maintaining accurate records within fleet management systems; auditing manufacturer warranty information; preparing reports for Fleet leadership; and resolving warranty, repair, and invoice issues with vendors and manufacturers. The successful candidate will compile and maintain fleet documentation, reports, correspondence, and tracking logs; respond to inquiries from fleet staff; and support technical service bulletin (TSB), recall, and campaign administration. Working in a fast-paced, collaborative environment, the incumbent must demonstrate strong analytical, organizational, communication, customer service, and problem-solving skills, with the ability to manage competing priorities while maintaining accuracy, professionalism, and attention to detail.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Emergency Health Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Fleet Maintenance - Emergency Health Services Primary Location: EMS Edmonton Zone Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.70 Posting End Date: 10-NOV-2026 Employee Class: Regular Part Time Date Available: 07-DEC-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 7 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum three (3) years of progressively responsible administrative experience, preferably within a fleet, maintenance, automotive, transportation, emergency services, or related environment. Possession of a valid Alberta Class 5 Operator's License. Experience reviewing invoices, records, and supporting documentation while maintaining a high level of accuracy and attention to detail. Demonstrated experience coordinating with multiple stakeholders and resolving issues involving vendors, customers, and operational teams. Proficiency with Microsoft Office 365 applications, including Excel, Outlook, Teams, and Word, intermediate Microsoft Excel skills, including data analysis and reporting are preferred. Experience maintaining electronic records, tracking databases, and generating reports. Strong written and verbal communication skills with the ability to organize work effectively and manage multiple priorities. Ability to work independently while contributing positively within a collaborative team environment. Occasional travel may be required.

Preferred Qualifications:

Experience with fleet management and telematics systems (e.g., Holman Insights, Geotab), warranty administration, vehicle repair and fleet maintenance. Experience in automotive dealerships or large fleet environments managing manufacturer warranty claims, goodwill claims, and parts escalations.