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Added 4 mins ago
Program Manager, Fraud
WestJet Group
Calgary, AB
We are seeking a Program Manager to lead WestJet Rewards’ Loyalty fraud program, with responsibility for leading the strategy, development, and ongoing management of WestJet’s loyalty fraud…
Added 4 mins ago
T
AVP Future Workforce
TD
Toronto, ON
- Full-time
…insights, methods, and perspectives that help the bank anticipate change, strengthen workforce capability, and make better workforce…
Added 4 mins ago
Civil Project Manager (Construction)
PACT
ON · Mississauga, Ontario
The Project Manager - Airfield Civil & Electrical (AEC) will oversee design, construction and technical coordination across the AEC Sub-Program, ensuring the seamless integration of design…
Added 4 mins ago
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Project Coordinator - Infrastructure
Graham
Toronto, ON
- Full-time
Oversee Change Management: Monitor change processes, identify and track change events, and prepare documentation for review
Added 4 mins ago
EB
Senior Technical Program Manager (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
The Senior Technical Program Manager (STPM) reports to the Director, Technical Program Management. The STPM owns end-to-end plan management and delivery execution for highly complex…
Added 4 mins ago
BC
National Manager, Customer Experience
Belron Canada inc
Montreal, QC
- Full-time
As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond…
Added 4 mins ago
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Project Coordinator - Infrastructure
Graham
Toronto, ON
- Full-time
Oversee Change Management: Monitor change processes, identify and track change events, and prepare documentation for review
Added 4 mins ago
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Senior Manager, Project Management
Worley
AB · Edmonton, AB
- Full-time
We are currently recruiting for a Senior Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Edmonton, Alberta.
Added 19 mins ago
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Sr. Channel Sales Representative
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Burnaby, BC
- Full-time
Reporting to the Fire and SAS Director of Sales, the Senior Regional Sales Manager will manage all aspects of engagements with existing and new customers for Honeywell Enterprise Fire…
Added 19 mins ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
…staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being…
Added 19 mins ago
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Project Manager, Healthcare & Digital Health Solutions
Fonemed
Remote, Canada
- Full-time
- Remote
Facilitate operational readiness planning, training coordination, communication planning, and change management activities.
Added 19 mins ago
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Client Delivery Associate
BMO
Pickering, ON · Toronto, ON · FCP
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 19 mins ago
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Manager, Business Restructuring & Turnaround Services
BDO
Vancouver, BC
- Full-time
Our Vancouver office is looking for a Manager to join our Corporate Restructuring team.
Added 19 mins ago
Senior Technical Program Manager (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Senior Technical Program Manager (STPM) reports to the Director, Technical Program Management. The STPM owns end-to-end plan management and delivery execution for highly complex…
Added 19 mins ago
B
Product Manager, Strategic Ventures
BCAA
Burnaby, BC · *Head Office
- Full-time
BCAA is hiring a Product Manager for Evolve E-Bike and E-Scooter.
Added 19 mins ago
BA
Senior Financial Analyst
BC Assessment
Victoria, BC
- Full-time
Reporting to the Manager, Financial Planning & Analysis, the Senior Financial Analyst plays a key role in supporting BC Assessment’s financial planning, reporting and decision-making. You…
Added 19 mins ago
OC
Fund Development Officer, Monthly Giving (Acquisition)
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Ottawa, ON
- Full-time
Under direction of the Manager, Monthly Giving, coordinate Face-to-Face and Telemarketing campaigns, including attending regular meetings, providing training, and coordinating with vendors…
Added 19 mins ago
TD
Program Manager
Teifi Digital
Vancouver, BC
- $135,000 to $175,000 CAD / year
We are seeking an enterprise-grade Program Manager to lead Teifi's most complex, multi-workstream Shopify Plus initiatives. This role is dedicated to large-scale, strategic accounts that…
Added 19 mins ago
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Assessor Coordinator Degree
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- Full-time
…current drugs of abuse, concurrent disorders, and withdrawal management strategies. The incumbent will work with staff including but not limited to nursing, psychology, management, senior…
Added 19 mins ago
BH
Registered Practical Nurse, Rehabilitation
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- Full-time
Reporting to Clinical Manager, as a member of the interdisciplinary team you will deliver safe, effective, patient-centered, ethical and evidence-based nursing care to patients according to…
Added 34 mins ago
Senior Manager, Data & Analytics
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Reporting to the Director, Mill Apps, Data & Analytics, Wood Products Applications, the Senior Manager, Data & Analytics leads a multidisciplinary team responsible for Data Management,…
Added 34 mins ago
Shelter Resource Worker
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Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 34 mins ago
Harm Reduction Worker
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Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 34 mins ago
FH
Portfolio Manager
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- Full-time
Lead large, complex projects, managing timelines, resources, and change management strategies, while identifying and mitigating risks.
Added 34 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…

Alberta Health Services

Administrative Support V

Red Deer, AB, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Your Opportunity:

Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front-line healthcare services? Scheduling Shared Services supports the day-to-day scheduling tasks of employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads and workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit work plans and staff schedules/assignments are up to date and maintained through WFM. Leveraging strategic communication and problem-solving skills will be key in the ongoing collaboration with managers to resolve high priority scheduling issues in WFM. Your scheduling expertise will enable the ability to anticipate staffing needs and communicate effectively to your client groups. Dynamic customer service skills will be needed to fluidly support your clients in optimizing the use of WFM and helping to extract information from scheduling reports and related statistics. The STL will act as a mentor for peers and must actively promote and facilitate a positive work environment by fostering a team attitude of acceptance and tolerance. The STL will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team and for internal clients. The successful STL will efficiently assist with reviewing timecards in the WFM, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective and make the necessary corrections for accurate delivery of pay. STL’s will be assigned to support the SSC hours of operation: 0530 to 2330.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support V Union: AUPE GSS Unit and Program: Scheduling Shared Services Primary Location: AHS Michener Bend Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.62 Posting End Date: 04-NOV-2026 Temporary Employee Class: Temporary Part Time Date Available: 14-NOV-2026 Temporary End Date: 31-MAR-2027 Hours per Shift: 9 Length of Shift in weeks: 10 Shifts per cycle: 27 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $31.09 Maximum Salary: $37.81 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Minimum 2 years of customer service experience. Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll). Demonstrated leadership experience. Ability to participate and complete 3-week STL Training course as required. Ability to participate and complete additional training as required. Knowledge and operation of Microsoft Outlook, Word and Excel.

Preferred Qualifications:

Experience with ESP/WFM. Current experience working in a Centralized ESP/WFM Scheduling Service Centre. Timekeeping and payroll processing experience in ESP/WFM. Call Centre experience. Demonstrated coaching and mentoring experience. Experience working in a unionized, health care and 24/7 environment. Knowledge of applicable collective agreements.

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More about this job

Responsibilities

Lead staffing clerks and support daily scheduling operations, including maintaining staff schedules and unit work plans in WFM and resolving high-priority scheduling issues with managers. Review timecards and exception reports, investigate and correct pay errors, and mentor colleagues while promoting a positive, cohesive work environment.

Requirements

Requires post-secondary education, at least two years of customer service experience, at least two years of staffing services experience in scheduling, timekeeping, and payroll, and demonstrated leadership experience. Candidates must be able to complete required training and use Microsoft Outlook, Word, and Excel; ESP/WFM, call centre, coaching, healthcare, unionized, and 24/7 environment experience are preferred.

Skills

Scheduling
Staffing Services
Timekeeping
Payroll Processing
Team Leadership
Customer Service
Workforce Management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Problem-Solving
Strategic Communication
Coaching and Mentoring
Conflict Resolution
Workload and Workflow Monitoring
Collective Agreement Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Shared Services
Staffing Office
Scheduling
Staffing Clerks
Workforce Management (WFM)
ESP/WFM
Scheduling Service Centre
Staff Schedules
Unit Work Plans
Timekeeping
Payroll
Timecards
Pay Error Investigation
Customer Service
Team Leadership
Coaching
Mentoring
Conflict Resolution
Workload Monitoring
Workflow Monitoring
Microsoft Outlook
Microsoft Word
Microsoft Excel
Call Centre
Collective Agreements
Healthcare
Unionized Environment
24/7 Operations

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