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Added 5 mins ago
M
Housekeeping Manager
Marriott
Sault Ste. Marie, ON
- Full-time
Empowers employees to provide excellent customer service.
Added 5 mins ago
Front of House Usher (Casual)
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
Superior customer service experience and skills.
Added 5 mins ago
UO
E-Commerce Coordinator
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $4,383 to $4,596 CAD / month
- Full-time
…publishing. The role answers routine verbal and/or written customer enquiries applying established guidelines and procedures, and coordinates photoshoot logistics. The role exercises some…
Added 5 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Reporting to the Head of PMO, the PMO Manager Lead works closely with Program Managers to ensure that Thales’ in-service support programs are delivered efficiently, compliantly, and in…
Added 5 mins ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
insurance products manufactured by leading third-party insurance carriers to maintain a high quality of client service and support as part of the financial planning process. Key Focus
Added 5 mins ago
T
Account Manager, Small Business
TD
AB
- Full-time
…success? If so, then get on board for the position of Account Manager, Small Business. In this role, you will deliver a legendary customer experience, drive profitable business growth, and…
Added 5 mins ago
T
Customer Experience Associate
TD
Red Deer, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
T
Branch Manager Trainee
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 5 mins ago
OC
Liquor Store Associate - FT (Okanagan Lake)
Otter Co-op
West Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
Provide excellent customer service to guests in a courteous, efficient manner
Added 5 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life
AB · MB · NB · NS · Ottawa, ON · Toronto, ON · Waterloo, ON · ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Reporting to the Sales Manager, Client Solutions you will:
Added 5 mins ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…offerings combine cutting-edge technology, outstanding client service, streamlined administration, and global plan management. Shareworks provides clear and actionable ways to make equity…
Added 5 mins ago
GF
Fit4Less Host - Nanaimo Rutherford Road
GoodLife Fitness
Nanaimo, BC
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 5 mins ago
GF
Fit4Less Host - Mississauga Dundas
GoodLife Fitness
Mississauga, ON
- Part-time
Informs and works with the manager for progress relating to customer service and escalation support.
Added 5 mins ago
GF
Assistant General Manager - Airdrie Towerlane Centre
GoodLife Fitness
Airdrie, AB
- Full-time
The Assistant General Manager plays a key role in providing an exceptional employee and member experience. You are responsible for training, coaching and ongoing development of a team of…
Added 5 mins ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 5 mins ago
M
Barista
Marriott
Montreal, QC
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 20 mins ago
CS
Hybrid Caretaker
Cleantech Service Group
Port Moody, BC
- $23 CAD / hour
- Part-time
Property Manager Relations: Maintain consistent communication with the property manager to ensure the building is secure, well-maintained, and operating smoothly. Conduct chemical checks…
Added 20 mins ago
FH
Medical Clinic Receptionist - Burlington
Foundation Health Canada
Burlington, ON
- $18.5 CAD / hour
- Part-time
Previous experience in a medical office, healthcare setting, or customer service role is preferred.
Added 20 mins ago
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Portfolio Assistant, Private Wealth
BMO
Burnaby, BC · STSQ
- Full-time
…and investment planning and advice to deliver an exceptional customer experience. Works collaboratively within the assigned team / branch and with business…
Added 20 mins ago
SB
Service Coordinator- Supply Chain (contract)
Scandinavian Building Services
Toronto, ON · GTA, ON
- Contract
The Service Coordinator oversees the scheduling and coordination of maintenance and repair services for floor cleaning equipment. This position ensures that customer service requests are…
Added 20 mins ago
B&
Project Manager - Industrial
Black & McDonald Limited
Remote, Canada
- Full-time
- Remote
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 20 mins ago
B&
Mechanical Estimator
Black & McDonald Limited
Ottawa, ON
- Full-time
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 20 mins ago
WM
Spécialiste des opérations de flotte / Fleet Operations Specialist
Waste Management, Inc. (WM)
Sainte-Sophie, QC
- Full-time
…stratégies d’affaires, en soutenant les employés, en offrant un service à la clientèle, en gérant les technologies, en stimulant la croissance ou en renforçant notre marque, votre…
Added 20 mins ago
L
Health and Welfare Implementation Manager
LifeWorks
Toronto, ON
- Full-time
…turns client goals into working technology. As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada,…
Added 20 mins ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
…opportunities via high value relationship with the client. The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership…

Alberta Health Services

Administrative Support V

Red Deer, AB, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Your Opportunity:

Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front-line healthcare services? Scheduling Shared Services supports the day-to-day scheduling tasks of employees and managers. As the Scheduler Team Lead (STL) you will provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads and workflows in collaboration with the Scheduling Service Centre (SSC) Manager. You will provide scheduling support for Unit Managers, Charge Nurses and Relief Team Managers to ensure unit work plans and staff schedules/assignments are up to date and maintained through WFM. Leveraging strategic communication and problem-solving skills will be key in the ongoing collaboration with managers to resolve high priority scheduling issues in WFM. Your scheduling expertise will enable the ability to anticipate staffing needs and communicate effectively to your client groups. Dynamic customer service skills will be needed to fluidly support your clients in optimizing the use of WFM and helping to extract information from scheduling reports and related statistics. The STL will act as a mentor for peers and must actively promote and facilitate a positive work environment by fostering a team attitude of acceptance and tolerance. The STL will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team and for internal clients. The successful STL will efficiently assist with reviewing timecards in the WFM, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective and make the necessary corrections for accurate delivery of pay. STL’s will be assigned to support the SSC hours of operation: 0530 to 2330.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services Classification: Administrative Support V Union: AUPE GSS Unit and Program: Scheduling Shared Services Primary Location: AHS Michener Bend Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.62 Posting End Date: 04-NOV-2026 Temporary Employee Class: Temporary Part Time Date Available: 14-NOV-2026 Temporary End Date: 31-MAR-2027 Hours per Shift: 9 Length of Shift in weeks: 10 Shifts per cycle: 27 Shift Pattern: Days, Evenings, Weekends Days Off: As Per Rotation Minimum Salary: $31.09 Maximum Salary: $37.81 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

Minimum 2 years of customer service experience. Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll). Demonstrated leadership experience. Ability to participate and complete 3-week STL Training course as required. Ability to participate and complete additional training as required. Knowledge and operation of Microsoft Outlook, Word and Excel.

Preferred Qualifications:

Experience with ESP/WFM. Current experience working in a Centralized ESP/WFM Scheduling Service Centre. Timekeeping and payroll processing experience in ESP/WFM. Call Centre experience. Demonstrated coaching and mentoring experience. Experience working in a unionized, health care and 24/7 environment. Knowledge of applicable collective agreements.

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More about this job

Responsibilities

Lead staffing clerks and support daily scheduling operations, including maintaining staff schedules and unit work plans in WFM and resolving high-priority scheduling issues with managers. Review timecards and exception reports, investigate and correct pay errors, and mentor colleagues while promoting a positive, cohesive work environment.

Requirements

Requires post-secondary education, at least two years of customer service experience, at least two years of staffing services experience in scheduling, timekeeping, and payroll, and demonstrated leadership experience. Candidates must be able to complete required training and use Microsoft Outlook, Word, and Excel; ESP/WFM, call centre, coaching, healthcare, unionized, and 24/7 environment experience are preferred.

Skills

Scheduling
Staffing Services
Timekeeping
Payroll Processing
Team Leadership
Customer Service
Workforce Management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Problem-Solving
Strategic Communication
Coaching and Mentoring
Conflict Resolution
Workload and Workflow Monitoring
Collective Agreement Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Scheduling Shared Services
Staffing Office
Scheduling
Staffing Clerks
Workforce Management (WFM)
ESP/WFM
Scheduling Service Centre
Staff Schedules
Unit Work Plans
Timekeeping
Payroll
Timecards
Pay Error Investigation
Customer Service
Team Leadership
Coaching
Mentoring
Conflict Resolution
Workload Monitoring
Workflow Monitoring
Microsoft Outlook
Microsoft Word
Microsoft Excel
Call Centre
Collective Agreements
Healthcare
Unionized Environment
24/7 Operations

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