Original job description
Your Opportunity:
Patient and Family Centered Care (PFCC) is seeking a dynamic, relationship-focused individual for a temporary opportunity supporting the implementation and adoption of a new digital resource designed to enhance the experiences of patients and families at the Stollery Children's Hospital, within Acute Care Alberta. This position will play a key part in rolling out a patient and family-facing web application that serves as a centralized source of information, support, navigation, and connection throughout a family's healthcare journey. Working collaboratively with clinical teams, coordinators, families, leadership, Information Technology (IT), Communications, Family Advisory Councils, and other partners. The successful candidate will coordinate the customization, promotion, and education on content management within the web application and related public-facing resources. The ideal candidate is passionate about improving the patient and family experience through innovation, collaboration, education, and engagement. They are comfortable working across multiple teams and translating the needs of families and healthcare providers into meaningful digital resources that are accessible, inclusive, and easy to navigate. This is an exciting opportunity to contribute directly to help families find the information, supports, services, and connections they need to feel informed, empowered, and supported throughout their healthcare experience.
Description:
The Patient and Family Centred Care (PFCC) Coordinator is responsible for working as part of the Patient and Family Centred Care team to support the delivery of Patient and Family Centred Care to patients and families at the Stollery Children’s Hospital. The key responsibilities of this role involves working with key stakeholders – patients and families, unit management, frontline staff and others to ensure the patient and family voice and perspective is included in all aspects of planning and delivery of care, to support patient and family advisors in their roles in a variety of hospital settings, to lead and support patient and family centred quality, safety and experience improvement and education initiatives and to support the broader work of the PFCC program as a whole.
Classification: Coordinator Union: Exempt Unit and Program: Patient and Family Centred Care Primary Location: Stollery Children's Hospital Location Details: Eligible to work hybrid (on/off site) within Alberta Temporary Employee Class: Temp P/T Benefits FTE: 0.60 Posting End Date: 03-NOV-2026 Date Available: 16-NOV-2026 Temporary End Date: 17-NOV-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 6 Shift Pattern: Days, Evenings, Weekends Days Off: Saturday/Sunday Minimum Salary: $25.63 Maximum Salary: $42.71 Vehicle Requirement: Not Applicable
Required Qualifications:
Bachelor's Degree in related area such as health, human service, or business administration preferred, or equivalent in life and work experience related to community engagement and program development. Experience working with web application, content development/digital resource design. Knowledge, understanding or lived experience within pediatric tertiary hospital setting.
Additional Required Qualifications:
Excellent interpersonal, communication and relationship building skills, both written and verbal. Must demonstrate the ability to interact in a positive manner with others. Sound understanding of concepts of Patient and Family Centered Care. Ability to work effectively within a team environment. Ability to problem-solve independently, anticipate needs and take initiative. Ability to work independently under pressure and handle competing and frequently changing priorities, within deadlines. Experience in working in a high volume, rapidly changing and time intensive organization. Demonstrated leadership abilities, and the ability to recognize and nurture others strengths and potential. Ability to exercise judgment, professionalism, diplomacy and discretion when dealing with sensitive and confidential issues.
Preferred Qualifications:
Implementation of projects within a healthcare setting. Understanding of Alberta Health Services policies and procedures would be considered an asset.
More about this job
Responsibilities
Coordinate customization, promotion, and content management education for a patient- and family-facing web application and related public resources. Collaborate with patients, families, clinical teams, and other stakeholders to support patient and family advisors and advance care planning, quality, safety, experience improvement, and education initiatives.
Requirements
A related bachelor's degree is preferred, or equivalent life and work experience in community engagement and program development; experience with web applications and digital content or resource design is also required. Candidates should bring strong communication and relationship-building skills, an understanding of patient- and family-centered care, initiative, sound judgment, and the ability to manage competing priorities; healthcare project implementation experience is preferred.
Skills
- Patient And Family Engagement
- Relationship Building
- Communication
- Digital Resource Design
- Content Development
- Web Application Coordination
- Project Implementation
- Education And Training
- Quality Improvement
- Patient Safety
- Teamwork
- Problem-Solving
- Leadership
- Stakeholder Collaboration
- Prioritization
- Confidentiality And Discretion
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Administrative
- Education
Keywords
- Patient And Family Centered Care
- Pediatric Healthcare
- Stollery Children's Hospital
- Acute Care Alberta
- Patient Experience
- Family Engagement
- Community Engagement
- Program Development
- Web Application
- Content Management
- Digital Resource Design
- Public-Facing Resources
- Healthcare Project Implementation
- Quality Improvement
- Patient Safety
- Education Initiatives
- Family Advisory Councils
- Clinical Teams
- Stakeholder Collaboration
- Information Technology
- Communications
- Accessible Design
- Inclusive Design
- Healthcare Navigation
- Confidentiality
