Director, Vacancy Waitlist Management -Adult Day Program

Your Opportunity:

Make a meaningful difference in the lives of Albertans requiring continuing care services and adult day programs. Assisted Living Alberta (ALA) is seeking a strategic and innovative leader for the role of Director, Vacancy and Waitlist Management. Reporting directly to the Senior Operating Officer, Access and Transition Services, this position is responsible for operational leadership of Vacancy and Waitlist Management services across the Northeast, Northwest, and Edmonton corridors, as well as Adult Day Programs provincially. As Director, Vacancy and Waitlist Management, you will lead teams responsible for vacancy management, waitlist coordination, placement services, access prioritization, and capacity optimization. You will work collaboratively with healthcare providers, continuing care operators, community partners, and internal stakeholders to improve access, enhance system flow, and support timely transitions to appropriate care settings. This role offers a unique opportunity to influence patient access, improve utilization of available capacity, and shape the future of continuing care access services across Alberta. Due to the geographic scope of the portfolio, the work location is negotiable within the Edmonton, Northeast, or Northwest corridors and may be eligible for a remote or hybrid work arrangement. Travel within the assigned portfolio will be required to support leaders, teams, operational priorities, and stakeholder relationships.

Description:

The Director, Vacancy and Waitlist Management is accountable for the operational leadership, implementation, and performance of vacancy and waitlist management services within an assigned geographic area. This role ensures delivery of provincial standards, policies, prioritization frameworks, and operational practices while achieving service, quality, access, capacity utilization, workforce, and performance objectives. The Director provides leadership to teams responsible for vacancy management, waitlist coordination, placement services, access prioritization, and capacity optimization. Working collaboratively with continuing care providers, community organizations, clinical teams, operational leaders, and contracted partners, the role ensures consistent application of placement and prioritization frameworks and supports timely access to continuing care services. The Director monitors operational performance indicators, including placement timelines, vacancy utilization, waitlist performance, access outcomes, and client experience measures. Through performance reporting, quality improvement initiatives, audits, evaluations, and implementation of best practices, the role drives operational excellence and continuous improvement. The role is responsible for workforce performance, service delivery, and resource management. The Director provides strategic advice to senior leadership, identifies emerging risks and system challenges, and supports implementation of provincial initiatives designed to improve access, patient flow, and service effectiveness across the continuum of care.

Transition Company: Assisted Living Alberta Classification: Director Union: Exempt Unit and Program: Vacancy and Waitlist Management Primary Location: Seventh Street Plaza Location Details: Eligible to work hybrid (on/off site) within Alberta Negotiable Location: Provincial Employee Class: Regular Full Time FTE: 1.00 Posting End Date: 21-OCT-2026 Date Available: 31-OCT-2026 Hours per Shift: 7.75 Length of Shift in weeks: 10 Shifts per cycle: 50 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $57.07 Maximum Salary: $100.39 Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

A Master's degree in a health profession, health administration, business administration, education, organizational development, or a related field. A minimum of seven (7) years of progressive senior leadership experience in a healthcare organization of similar size, complexity, and diversity is required. Clinical experience is required. Experience leading operational services, access programs, patient flow initiatives, system coordination functions, or continuing care services within a complex healthcare environment is required. An equivalent combination of clinical education and relevant leadership experience may be considered.

Additional Required Qualifications:

Strong record of achievement as a leader with experience developing strategic and operational plans and leading quality improvement initiatives involving multiple stakeholders. Demonstrated ability to think strategically while balancing operational priorities and system-wide implications. Proven ability to develop and implement innovative solutions to complex access, capacity, and service delivery challenges. Exceptional communication, relationship-building, change management, negotiation, and stakeholder engagement skills. Ability to effectively manage diverse human, financial, and operational resources within a complex healthcare environment. Demonstrated commitment to person-centred care, ethical leadership, accountability, and professional integrity. Experience using performance data, forecasting tools, analytics, and reporting to support decision-making and operational improvement is essential. Proven ability to build collaborative partnerships across healthcare sectors and within unionized environments.

Preferred Qualifications:

Leadership training or certification in process improvement, change management, or project management is an asset. Experience in Alberta's healthcare system, including continuing care, access management, or patient flow services, is preferred. Familiarity with accreditation standards is an asset.