Original job description
Your Opportunity:
Description:
As a Team Lead Emergency Communications Officer, you will be the main contact for front-line Emergency Communication Officers, providing operational support and leadership in accordance with established protocols and policies. In this role, you will assist the Deployment Manager in overseeing emergency and non-emergency response requests. Your responsibilities will include ensuring response information is provided, redeploying resources as necessary, and reporting shift issues. You will also follow up on deployment decisions, providing context as needed, and manage shift schedules, staff absences, and work assignments.
Transition Company: Emergency Health Services Classification: Emergency Comm Off Team Lead Union: HSAA Facility PROF/TECH Unit and Program: Emergency Health Services Dispatch Lead Primary Location: Quarry Crossing Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 03-NOV-2026 Employee Class: Regular Full Time Date Available: 13-NOV-2026 Hours per Shift: 12 Length of Shift in weeks: 8 Shifts per cycle: 28 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $35.52 Maximum Salary: $44.05 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification; EMD Quality Assurance Certification; EMD Mentor; and Restricted Operator Certificate with Aeronautical Qualification. Candidates who do not currently hold one of these certifications will be required to obtain it; training will be provided upon hire.
Additional Required Qualifications:
As Required.
Preferred Qualifications:
As Required.
More about this job
Responsibilities
Provide operational support and leadership to front-line Emergency Communication Officers while assisting the Deployment Manager with emergency and non-emergency response requests. Ensure response information is communicated, redeploy resources as needed, report shift issues, follow up on deployment decisions, and manage schedules, absences, and work assignments.
Requirements
Completion of Grade 12 or equivalent is required, along with Emergency Medical Dispatch certification, EMD Quality Assurance Certification, EMD Mentor certification, and a Restricted Operator Certificate with Aeronautical Qualification. Candidates missing any of these certifications must obtain them, with training provided after hire.
Skills
- Operational Support
- Team Leadership
- Emergency Communications
- Emergency Medical Dispatch
- Dispatch Operations
- Resource Deployment
- Staff Scheduling
- Absence Management
- Work Assignment Management
- Protocol Compliance
- Policy Compliance
- Shift Reporting
- Emergency Response Coordination
- EMD Quality Assurance
- EMD Mentoring
- Aeronautical Radio Operations
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Emergency Health Services
- Emergency Communications Officer
- Emergency Medical Dispatch
- EMD Certification
- EMD Quality Assurance Certification
- EMD Mentor
- Restricted Operator Certificate
- Aeronautical Qualification
- Dispatch
- Emergency Response
- Non-Emergency Response
- Deployment Management
- Resource Redeployment
- Operational Support
- Shift Scheduling
- Staff Absences
- Work Assignments
- Protocols
- Policies
- Shift Reporting
