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Added 5 mins ago
Business System Analyst - LMS / VAM Specialist : Toronto ON (Hybrid) : Full time
AceStack
Toronto, ON
Full-time
A Job Description (JD) containing these terms typically targets roles like Business Analyst, Product Manager, Solution Architect, Technical Lead, or Implementation Specialist within a…
Added 5 mins ago
Program Analyst, Digital Health
Sinai Health
Toronto, ON
Sinai Health is looking for a Program Analyst, Digital Health. In this position, you will work collaboratively and cohesively in a dynamic, fast-paced, multidisciplinary environment with a…
Added 4 hours ago
Analyst Solutions (Appian Developer)
Independent Electricity System Operator
Canada
…applications used by market participants and IESO staff. The Analyst Solutions position will perform several key roles such as application support & development, project management, and…
Added 6 hours ago
IT Customer Support II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Temporary
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other…
Added 9 hours ago
Senior Accountant
Emterra Group
Surrey, BC
Full-time
Regional Accounting & Financial Management: Manage and oversee accounting activities for assigned regions, ensuring accurate and timely financial records, month-end close, reconciliations,…
Added 10 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 10 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 10 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 10 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 10 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 10 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 10 hours ago
Senior Accountant
Emterra Group
Surrey, BC
Full-time
Regional Accounting & Financial Management: Manage and oversee accounting activities for assigned regions, ensuring accurate and timely financial records, month-end close, reconciliations,…
Added 10 hours ago
Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
As a Senior Business Analyst, you will leverage deep AEM expertise to lead requirements analysis, solution design, stakeholder alignment, and initial troubleshooting of web and publishing…
Added 11 hours ago
Analyst II, IT
Vale
Canada
Full-time
We are currently seeking an Analyst II, IT Infrastructure Operations to join our IT Infrastructure Operations team in Sudbury, Ontario.
Added 12 hours ago
Senior Governance & Control Analyst (Developer)
TD
Saint John, NB · Toronto, ON · Burlington, ON · Markham, ON · Montreal, QC · Halifax, NS
Full-time
…organization by driving strong governance, oversight, and risk management practices. Within G&C, the Strategy & Transformation team drives transformation by shaping strategy, delivering the…
Added 13 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
The Analyst, Business Systems provides support to an assigned portfolio in the areas of knowledge management, decision support and in corporate business areas by interpreting business…
Added 13 hours ago
Senior Analyst, Financial Reporting
Porter Airlines Inc.
Toronto, ON
Full-time
The Senior Analyst, Financial Reporting will be a key member of the finance team, reporting to the Manager, Financial Reporting. This role supports the preparation of accurate and timely…
Added 13 hours ago
Business Analyst
Altis
Vancouver, BC · Greater Vancouver, BC
$65 to $75 CAD / hour
Contract
…globally recognized retail organization to find a Business Analyst to support the evolution of People & Culture systems and processes. In this role, you'll work closely with…
Added 13 hours ago
Business Analyst Senior
TechDoQuest
Toronto, ON
Contract
We are looking for an experienced Solution Development / Business Analyst with strong experience in UX, digital solution design, Agile/Scrum, and user-centred design to support the delivery…
Added 13 hours ago
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
Full-time
We are looking for a Senior Business Systems Analyst to support the delivery and evolution of Credit Risk Systems used by TD Securities. You will translate complex business, risk, data, and…
Added 14 hours ago
Sr. Analyst, Investment Accounting & Reporting (14 months)
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Senior Manager, Investment Accounting and Reporting, the Senior Analyst, Investment Accounting & Reporting is responsible for the General Ledger and performing accounting…
Added 14 hours ago
Senior Business Analyst
BuzzClan
Regina, SK
Contract
Coordinate activities across Business, Project Management, Solution Architecture, Development, IT&S, Security, and third-party teams.
Added 14 hours ago
Analyst/Consultant, Healthcare Solutions
Deloitte
Toronto, ON
Full-time
As an Analyst/Consultant, you will work as part of multidisciplinary teams to analyze client challenges, develop practical solutions, and support implementation. You will contribute to work…
Added 15 hours ago
Senior Analyst, Financial Reporting
Porter Airlines Inc.
Toronto, ON
Full-time
The Senior Analyst, Financial Reporting will be a key member of the finance team, reporting to the Manager, Financial Reporting. This role supports the preparation of accurate and timely…
Added 15 hours ago
Principal M&A Analyst Enterprise Applications
McKesson
Mississauga, ON
Full-time
The Principal M&A Analyst Enterprise Applications is responsible for the assessment, planning and execution of enterprise application initiatives supporting technology due diligence,…

Alberta Health Services

IT Customer Support II

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Job type: Temporary
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Your Opportunity:

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. Successful candidate's work site may change as needed. The Customer Support II can often represent an escalation point from the Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by managers or senior staff.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.

Transition Company: Health Shared Services Classification: IT Customer Support II Union: AUPE GSS Unit and Program: Technology Client Support Services Primary Location: Cross Cancer Institute Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 06-OCT-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 26-OCT-2026 Temporary End Date: 28-MAY-2027 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On call Days Off: Saturday/Sunday Minimum Salary: $34.01 Maximum Salary: $41.53 Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of Computer Science program from a recognized institution or related job experience is required. Three to five years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows 10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential as well as superior problem-solving and conflict resolution skills. Class 5 driver's license or non GDL. Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field.

Preferred Qualifications:

As Required.

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More about this job

Responsibilities

Provide advanced, primarily on-site technical support for computers, printers, peripherals, applications, and mobile devices used across Alberta Health Services. Investigate complex issues, escalate unresolved problems to senior or specialized teams, and assist with implementing solutions as assigned.

Requirements

Requires a computer support certificate or equivalent, completion of a recognized computer science program or related experience, and three to five years of experience supporting desktop equipment, applications, and peripherals. Candidates must have strong Windows and Microsoft product knowledge, customer service and problem-solving skills, a Class 5 or non-GDL driver's license, and the ability to work independently and communicate effectively in English.

Skills

Desktop Support
Computer Hardware Repair
Printer and Peripheral Support
Windows 10/11
Microsoft Office Suite
Troubleshooting
Problem-Solving
Conflict Resolution
Customer Service
Technical Communication
Time Management
Multitasking
Work Prioritization
Resource Scheduling
Quality Improvement
Independent Work

Visa sponsorship

Not detected in the job text

Keywords

Computer Support
Computer Science
Desktop Equipment
Desktop Applications
Computer Repair
Computer Maintenance
Printers
Peripherals
Mobile Devices
Windows 10
Windows 11
Microsoft Office Suite
A+ Certification
Information Technology
Deskside Support
Technical Support
Incident Escalation
Troubleshooting
Customer Service
Problem-Solving
Conflict Resolution
Time Management
Resource Scheduling
Quality Improvement
Healthcare IT
Class 5 Driver's License

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